Green Valley Aromatherapy promotes an holistic approach to health and wellness that complementsstandard health care and specializes in supplying 100% pure therapeutic grade essential oils from aroundthe world. We strive to maintain the highest standards in quality and purity of oils, as well as offer top-quality aromatherapy products that are environmentally friendly and not tested on animals.
HISTORY & ASSOCIATION
Green Valley Aromatherapy was founded in 1995 and enjoys an excellent reputation in the essential oiland aromatherapy industry. Company founder Barb Greenwood comes with a substantial background inSpecial Needs Healthcare. She is a Registered Massage Therapist in the U.K. and a RegisteredAromatherapist in BC. She is a member of and has served as President of the British Columbia Associationof Practicing Aromatherapists (BCAPA). Barb's wealth of knowledge is the backbone of Green Valley, and isreflected in the fine products assembled under the Green Valley name.
Our goal is to ensure your satisfaction and we are committed to providing you with top-quality productssourced from around the world. We provide fast turn-around and friendly service, and keep ourcustomers informed of aromatherapy news by posting information on our website at www.57aromas.comand by sending out a monthly email newsletter. Our staff is keenly aware of purity and quality issues, andcontinuous research into new products, suppliers and health information makes us responsive to changesthat occur within the industry.
TERMS OF SALE
Prices, Minimum Order and Taxes
Products are available on a wholesale basis to therapists, retailers, manufacturers or businesses which intend toresell them or use them in production and/or treatments, and on a retail basis to general consumers.
Published prices do not include shipping, taxes or import charges (where applicable).
If a typographical error indicates an incorrect price, the correct price will be charged.
Due to the volatility of the essential oil market, prices are subject to change without notice. Our most currentprices are posted on our website.
Minimum online orders are $100.00 for wholesale customers and $50 for retail customers.
There are no taxes applied to US and international destination orders. Canadian customers pay 5% GST and BCcustomers pay 7% PST (unless exempted with a registered PST #).
MasterCard, Visa and American Express are accepted. Personal cheques and Money Orders are accepted, howeverorders will not be shipped until payment clears the bank, usually 10 business days.
Terms may be negotiated for Canadian and US wholesale accounts in business for more than one year.
Declined credit cards may incur a $5.00 fee for each occurrence.
Shipping & Handling
Shipping rates are based on the greater of actual or volumetric weight and destination. Quotes are available.
Any refused shipment will incur a 25% restocking fee plus return shipping and any brokerage charges. Shippingcharges are non-refundable.
Due to a variety of environmental factors, natural products may smell, feel or look different from batch to batch.These variations do not affect the value or the efficacy of the products.
All orders must be checked carefully upon receipt and any problems reported to Green Valley
receipt of shipment.
If your package appears to be damaged or items are broken carefully verify the extent of the damage, photograph (if possible) and keep all packing materials and box intact. Then notify Green Valley andthe shipping carrier immediately. New items will be shipped to you as soon as damaged items have been returnedand verified by Green Valley. You must retain the original packing materials until the claim is resolved. If youdiscard the damaged goods, we cannot process a refund or credit.
Returns are not accepted without prior authorization. All returned items must be in saleable condition. No returnswill be authorized for any products after 30 days from the date of purchase. If an order is returned withoutauthorization, the package will be refused.
Products will be replaced or credited in the case of a shipping error on our part, a defect or damage duringshipping, not for an error on your part. Claims must be made within 7 days of receipt of merchandise.
You must indicate on all customs documentation the words “
Return to Manufacturer
” or you will be responsiblefor any brokerage fees incurred.
within 48 hours of