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Mayo Clinic

Mayo Clinic

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Published by: Deloitte University Press on May 08, 2014
Copyright:Traditional Copyright: All rights reserved


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Mayo Clinic
 A case study in work environment redesign
Mayo Clinic
 A case study in work environment redesign
Company background and results
Heads o state and common citi-zens alike travel to Mayo Clinic, a not-or-profit medical practice and medi-cal research group, because o its high-quality medical treat-ment. Te clinic has achieved top rank-ings on the
US News & World Report
list o “US News best hospitals” every year or the last two decades.
 wo o its hospitals in Rochester and Phoenix were recognized by Healthgrades, an online inor-mation portal, with a 2013 Distinguished Hospital Award or Clinical Excellence.
 Mayo constantly finds new ways to improve its perormance, relying on innovative methods to connect its staff and patients to the right experts and inorma-tion while helping these par-ties learn quickly rom one another. Ranked on
 maga-zine’s “100 best companies to
Can the way the workplace is constructed—physically, virtually, and managerially—affect employee performance? The Deloitte LLP Center for the Edge report
Work environment redesign
, based on a study of more than 75 organizations, argues that the work environment can have a critical impact on employee productivity, passion, and innovation. The study outlines nine design principles that can help employers gain more value from their people.This case study explores ways that Mayo Clinic is applying these design principles to enhance its own corporate environment.
P   R   I   N   C   I   P    E   S  P   R   I   N   C   I   P    E   S  
 9  D  S I   G N
  9   D   E   S   I  G   N  9   D   E   S   I  G   N
AdaptablespaceSmartcapture andshareMutualownershipMeaningfulchallengesand impactReal-timefeedback andreflectionRapidexperimentationChallenge-specificteamingRelevantconnections“Chance”encounters
Figure 1. Work environment design principles used at Mayo Clinic
A case study in work environment redesign

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