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Interactive Voice Response System (Ivrs-1)

Interactive Voice Response System (Ivrs-1)

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Published by anandjha_indi

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Published by: anandjha_indi on Nov 09, 2009
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09/25/2010

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 SYSTEM OVER VIEW
INTERACTIVE VOICE RESPONSE SYSTEM (also known as Computer TelephonyIntegration Systems) are gaining wide acceptance in a large number of applicationareas like Department of Telecom, airlines / Railway reservation systems, Banks andvarious other organizations.IVR systems provide access to computer databases through normal telephones. A usercan access a remote computer data base by dialing a specified IVR system number andobtain the required information by dialing the specified digits as informed by thecomputer.The desired information can be recorded and stored in the PC using a microphone,which will be informed to the user on dialing the specified Number.To meet the growing demand of IVR systems in India, ICS developed the firstindigenous IVR System.
SYSTEM APPLICATIONS
!
Airlines / Railways / Bus StationsArrival/Departure timings Reservation StatusTelebooking
!
Banks/Financial InstitutionsAuto attendantAccount statusBalance Amount in the accountLoan information etc.
!
TelemarketingMarket divisions of Industrial units
!
TelesurveyMarket research organizations
!
HotelsAuto attendantReservationRoom availability status
!
Retail storesTeleordering / Teleinformation
!
Stock marketShares information
!
Voice messagingVoice Mail
!
DOT/Basic Telecom operatorsChanged No. announcementsystemsBill reminder systemsMorning alarm systemsFault booking systems
!
TelemedicineTele consultations
!
Cable TV operatorsFaults/complaints registrationChannel informationPayment reminder
INTERACTIVE VOICE RESPONSE SYSTEM(IVRS-1)

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