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Customer Service: The Art of Listening and Engagement Through Social Media

 
 
 
 
 
briansolis

by briansolis

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The topic of empowering your customers so that they become an extension of your marketing isn't new. However, in the era of Social Media, there are new ways to more effectively listen and engage with customers and in turn, create evangelists. Don't get me wrong, this isn't about spam. This is about engagement and how to do so through PR, marketing, and customer service using social tools.

Word_16x16 32 Pages

Date Added

03/07/2008
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Uncategorized.

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CMR, English-Chinese E-book, isync, Marketing Treasure of Balyan, Politie 2.0, Social Media Thinking Group_add

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Flame Rising

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Attribution Non-commercial

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dody66

dody66

thank you very much you had rely help me with your book in my resuarch best regards ghada

12/21/2008
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The Nature of Marketing

The Nature of Marketing

Hey there, If your interested in social media and would like to learn more about the marketing thought leadership that's behind DDB's world class strategy and creative, Chuck Brymer, the CEO of DDB worldwide has a new book titled The Nature of Marketing in which he explores the difference between traditional herd and swarm marketing, and how companies can benefit from understanding and embracing the difference. Foll ow the link above to view some great case studies or watch Chuck discuss marketing on YouTube here. http://www .youtube.com/user/natureo fmarketing

11/13/2008
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