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Armand Feigenbaum

Armand Feigenbaum

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Published by tatareddy
it's a small ppt on Armand Feigenbaum, a quality management guru
it's a small ppt on Armand Feigenbaum, a quality management guru

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Published by: tatareddy on Nov 11, 2009
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07/01/2013

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 Armand Feigenbaum
Born:
1922
Occupation:
Engineer and Quality Control
KEY LEARNING POINTS
 Armand V. Feigenbaumsdefinition of quality 
: A way of running a businessorganization.
ey Beliefs
: Systems thinking, relevant measurement, participation.
P
rincipal Methods
: The four steps to quality, operating quality costs.
 
B
iography
A
rmand VallinFeigenbaum
(born 1922) is an
A
mericanqualitycontrolexpert
and businessman.Feigenbaumwas ³the first in the UnitedStates to move quality from the offices of the specialist back to the operatingworkers´.He devised the concept of 
Total Quality Control
, later known as
Total QualityManagement (TQM).
Feigenbaumreceived a bachelor's degree from
Union College
, and hismaster's degree and
Ph.D
.from
MIT
.He was Director of Manufacturing Operations at
General Electric
(1958-1968),and is now President and
CEO
of General Systems Company of 
Pittsfield,Massachusetts
, an engineering firm that designs and installs operationalsystems.Feigenbaumserved as President of the
A
merican Society for Quality
(1961-1963), which awarded him the
Edwards Medal
and
Lancaster 
A
ward
for hisinternational contribution to quality and productivity.
 
Contributions
His contributions to the quality body of knowledge include:
"
Total quality control
is an effective system for integrating the qualitydevelopment, quality maintenance, and quality improvement efforts of thevarious groups in an organization so as to enable production and service atthe most economical levels which allow full customer satisfactionThe concept of a "hidden" plant²the idea that so much extra work isperformed in correcting mistakes that there is effectively a hidden plantwithin any factory.Accountability for quality:
B
ecause quality is everybody's job, it may becomenobody's job²the idea that quality must be actively managed and havevisibility at the highest levels of management.The concept o
quality costs

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