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Sales questionaire

Sales questionaire

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Published by zouku

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Categories:Types, Brochures
Published by: zouku on Nov 11, 2009
Copyright:Attribution Non-commercial

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09/17/2010

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ANNEXURE
SALES QUESTIONAIRE
1)Which brand of Direct to home do you own?Airtel-DTH TATA Sky2)Which kind of subscription do you use?Yearly Six Monthly QuarterlyMonthly Two Year Triple Door 3)How did you get to know about this brand?Newspapers Magazines Friends & RelativesRetailers Others (Specify)4)From where did you purchase the connection?Authorized dealer Exclusive ShoppeDealer near by you A Known DealeReason________________________________________________________________________ 5)What percentage of discount you get from the dealer?5% 10% No discount Vouchers offered6)Have you ever faced any problem in your DTH regarding the following?Maintenance Servicing Manufacturing Defect OthersOthers :7) Rank the following:1-Most Important 2-Important 3- Necessary 4-Least Important 5-Not NecessaryPrice Brand After Sales Service Reach of ShowroomAvailability of Product Discount/Scheme offered8) What kind of After Sales Service do you use?Company Service Other than Company9) Rate the services of the after sales person on the basis of following;10) How much time taken by the companyto solve your problem completely?24 hours 2-3 days 1Week More11) a)How many times you have lodged a complaint regarding a particular product?1 time 2-4 times Moreb)If yes, on how many calls have you been attended by an executive?
CRITERIAYESNO
ResponsivenessAvailabilityHelpful
 
nessCapability1
 
Readily available 2 3 times4-7 timesMore 12) 11) Tick the efficiency of the Sales Person to make your buying more comfortable?Very efficient Efficient Sharp/rude Less knowledgeableLess efficient Less knowledgeable Knowledgeable but Less effectiveConvince you to buy other brand14) How the product has reached to your home?You yourself have taken Dealer has provided you with a service15) Tick one of the following:
DEGREEPRODUCTCOMPANY
Fully SatisfiedPartiallySatisfied Not SatisfiedIf 
Not Satisfied,
which brand in future you would like to buy and why? ________________________________________________________________________________ 
NAME:_________________________________________________________________________ OCCUPATION:
SERVICE BUSINESS OTHERS (Specify) _____________________ 
HOUSEHOLD INCOME:
1.5 3Lakhs 3 4.5Lakhs 4.5 6LakhsAbove 6Lakhs
CHANNEL MEMBER 
1)a) What are the Terms and Conditions set by the Company for the Channel Members? _____________________________________________________________________________  _____________________________________________________________________________ 2
 
 b) What are the average sales per month? __________________________________________________________________________  _______________________________________________________________________________ 2)Are you Happy with the sales targets set by the Company? __________________________________________________________________________  __________________________________________________________________________  ________ 3)Do you get any credit period from the company?Yes_______ No_______ If Yes, What is the credit period you get?i) Upto 15 days ii) 15-30 days iii) >30 days4)What is minimum reorder level? __________________________________________________________________________ 5) What are the margins that you get from the company? __________________________________________________________________________ 6) What is the average order cycle time taken by the company?i) < 5 days ii) 5-10 days iii) > 10 days7) Where would you rank the services/assistance provided to you by the company/s
ServicesVery Good GoodSatisfactory Poor Verypoor
Delivery TimeQuality MaintenanceIncentivesPromotional activitiesCondition of ProductCommercial TermsServices of Sales Persons8) How will you rate the efficiency of your sales persons?a) Very Good b) Good c) Satisfactory d) Poor e) Very poor 9) How the Company does help you to assist the Product to the End Consumers?Yes______ No______ If Yes, Do you face any problems in the Distribution Network of the Company? ________________________________________________________________________________  ________________________________________________________________________________ 3

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