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1
From:
Jeremiah
Sent:
Wednesday, November 11, 2009 12:37 PM
To:Subject:
Tech Support
Attachments:
image001.png; image002.png; image003.png; image004.png; image005.png; image006.gif 
Please
 
follow
 
the
 
steps
 
below
 
to
 
address
 
the
 
following
 
issues.
 
•
 
System
 
Slowdowns
 
•
 
Print
 
Slowdowns
 
•
 
Office
 
Documents
 
and
 
PDF
 
Slowdowns
 
•
 
Slow
 
Network
 
Access
 
•
 
Hanging
 
IE
 
and
 
Office
 
Apps
 
#1.
 
The
 
Java
 
SSV
 
Helper
 
Issue
 
in
 
IE
 
I
 
create
 
an
 
Exclusion
 
for
 
the
 
ssv.dll,
 
and
 
create
 
and
 
Trusted
 
Applications
 
for
 
it:
 
C:\program
 
files\Java\jre*\bin\ssv.dll
 
 
2
 
 
3
 
#2.
 
Turning
 
off 
 
Network
 
Drive
 
scanning
 
in
 
the
 
policy:
 
Policy
 
>
 
Protection
 
>
 
File
 
Antivirus
 
>
 
Customize
 
>
 
General
 
>
 
Uncheck
 
Network
 
Drives
 

2009-11-11 Kaspersky

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You also need to disable Self Defense for 8 hours. You can push this out through the Workstation Policy.
11 / 11 / 2009
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