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5 Steps toincreasedprofitabilitythroughCustomerRelationshipManagement
PROFITABILITY AND CRM
A half-day executive forum
CorporateHeadQuarters
eWare LtdEmbassyHouseBallsbridgeDublin4IrelandT.+353 (0)1 618 7800F.+353 (0)1 618 7888
UK
eWare (UK)LtdLakeside House1 Furzeground WayStockleyParkUxbridgeMiddlesex UB11 1BDEnglandT.+44 (0)208 622 3399F.+44 (0)208 622 3200
London,26thApril2001Manchester,25thApril2001Dublin,24thApril2001
In association with:
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20 William Street, GalwayFor more informationcall Trudy on 091 564 544
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Your Customers Just Got Closer
™
Lakeside House1Furzeground WayStockleyParkUxbridgeMiddlesex UB111BDEnglandTel:+442086223033Fax:+442086223200Email:info@eWare.com
visit us at www.eWare.com or wap.eWare.com
Directors:Ivan MacDonald (Managing),Greg Casey,Alan Wyley,eWare (UK) Ltd,Registered in England No.:3823532 Registered Office:Suite C7,Leonard Street,London EC2A4AQ
the Wireless& InterneteCRM Company
™
eWare3 CRM
www.eWare.com
eWare3 CRM
eWare3's modular applications,thin-client architecture and value-driving implementationstrategy,has been developed specificallytoaddress the problems facing mid-sized companiesand divisions of larger enterprises.Developed on the same great Internetarchitecture eWare has always used,butnowit breaks out the applications inorder tomake it easier and moreprofitable toengage with your customers. Select the applications thatmatch your business processes,implement them immediatelyand addmore applications as youneed them.
Key Business Issues…
Integrationtoyourcore business
eWare3’s open standards-basedarchitecture enables youtoseamlesslyintegrate it with your wider ITinfrastructure.eWare3can be integratedwith allInternet-enabled devices as wellas with back-end systems and databases.
RapidDeployment
eWare3is built from anumber of modules,which can be deployed individually,shorteningand easing the lengthyimplementation periods and maintenance costs associated with manyof the CRM products aimed at the middle tier.
Mobility
The core eWare system was designed from dayone tobe portable.Byseparating thepresentation of the product from the core data,eWare3is able toprovide interfaces for mobile devices that allowthe users toget the maximum from the mobile experience.Userscan choose the screens and fields theyneed sosuperfluous data is eliminated.The same functionality,the same core systems –just better,faster and more usefulmobile access.
Ease of Use
EveryeWare3user sees an attractive,familiar and intuitive web screen.Users have asimpleinterface toaccess rich customer historyand anybusiness tools that theyneed todotheir job. Training time is minimised and its intuitive design means that people willenjoyusingthe system.
“Your customersjust got closer”
TM
"The mostsophisticated producteverseen for companies ordivisions with200-2000employees"
eWare Modules
Any andall ofthe following modules can be selectedandadded togetherseamlessly to buildyour CRMsolution.Selectthose that resolve yourimmediate requirements andturn on the others as youneedthem-eWare will helpyoubuildthe bestCRMsystemfor yourcompany:
•Contact management•Diarymanagement•Customer care•Telemarketing•Sales force automation•Campaign management•Account management•Customer self-service•Partner relationshipmanagement•Lead management•Field force management
www.eWare.com/university/
Training
technicalend user sales
eWareTraining
TechnicalTraining
ServiceeBusiness
Contact CentreMobile
SalesMarketingeWare
Business moves faster with everyinnovation.At times it can be hard tokeep up.eWare’s Customer Relationship Management solution allowsbusinesses tomanage allinteractions with prospects,customers andpartners however,whenever and wherever theyhappen.Information is captured and ultimatelyyour companywillprovide abetter,more profitable offering. Your customers willappreciate the service.Your people willenjoythecontrol.Your companywilllove the return on investment.
Ireland(HQ):+35316187800 UK:+442086223033 Germany:+498924218409 Netherlands:+31206586903 UnitedStates:+17816854862www.eWare.com info@eWare.com© 2001eWare Limited,AllRights Reserved.
eWare - CRM built for your business
Whois eWare?
eWare is the wireless andInternet CRM company. We allowbusinesses tomanageallinteractionswithprospects,customers and partnershowever,whenever andwherever theyhappen.eWare is available globallyin a range of languages.Ireland
(HQ):
+35316187800 UK
:
+442086223033 Germany
:
+498924218409 Netherlands
:
+31206586903 UnitedStates
:
+17816854862www.eWare.com info@eWare.com© 2002eWare Limited,AllRights Reserved.
Mobile
Solution&Benefits
The Solution
eWare Mobile is the most advanced mobile application of CRM inthe industrytoday.Where other solutions offer add-on solutionswith limited functionality,eWare offers youa full,rich,graphical,workflow-driven,report generating CRM system,wherever youneed it.And it isn’t device specific– anydevice running over Internet technologycan be incorporated – today’s andtomorrow’s.eWare architecture is built from the ground up for multi-devicesupport.eWareBlocks provides the centralcomponent technologythat retrieves the backend dataand presents it tothe accessdevices.Todevelop the levelof data portabilityneeded todeliver this,eWareBlocks take advantage of the latest XML-basedtechnologywhich means it is platform independent.Thisindependence allows administrators todefine the specificfieldsand their sizes for displayon whatever device is chosen.It ispossible therefore touse a number of mobile devices toaccessthe same system.
The Benefits
eWare Mobile brings powerfulapplications tosmalldevices.Itwilldeliver information crucialtojudging the health of your companyand allowalerts on anycriticalcriteria.eWare Mobileallows businesses tomanage allinteractions with prospects,customers and partners however,whenever and wherever theyhappen.Corporations are free tooffer their customers anyandeverychannelthrough which todobusiness. Customer-facingstaff are given the tools todealwith these interactions efficiently,effectivelyand profitably. Information is captured,lessons arelearned and ultimatelyyour companywillprovide a better,moreprofitable offering. Your customers willappreciate the service.Your people willenjoythe control.Your companywilllove the return on investment.
FunctionalHighlights
•Browser-based – easytolearn and use•Installonce – run globally•Integrate existing systems – single viewof the customer •Viewcomplex relationships graphically•Customer profiling and marketingcampaigns•Sales pipeline,leads and territorymanagement•Multi-lingual,multi-currency•Comprehensive reports – accessible 24hours a dayfrom anywhere•Workflowtools toincrease efficiency•Sales Force Automation for calltrackingand progress reporting•Sales•Marketing•Customer care•Website•Callcentre
Mobile
www.eWare.com
eWare Mobile
eWare has developed a solution tobring youallthe power of an enterprise levelCRM systemand deliver it toyouwherever youare. Youcan browse and utilise almost everyaspect of your CRM system,schedule your diary,arrange meetings,get customer details,track customer accounts,run reports,update thecentraldatabase – anything youcan doat your desk
Key Business Issues…
Mobile Salesforce
Representatives need access tothemost up-to-date information inorder toschedule their time withtheir contacts efficiently.FieldManagers alsoneed tobe inconstant communication withtheir team on the road,or in theoffice.eWare Mobile is the onlyenterprise class CRM solution fullyaccessible through PDAor on-the-road laptop – for employee andcustomer alike.
Integrationtoyourcore business
eWare Mobile is incorporated intoyour standard business workflow.Users can be notified of specificevents while on the road.Users can alsoadvance sales – a sales professionalcanprogress the stage of a sale upon leaving a meeting,triggering certain workflowevents suchas sending collateralor scheduling follow-up calls.
Built forMobile
The core eWare system was designed from dayone tobe portable. Byseparating thepresentation of the product from the core data,eWare is able toprovide interfaces for mobiledevices that allowthe users toget the maximum from the mobile experience. Users canchoose the screens and fields theyneed sosuperfluous data is eliminated. The same functionality,the same core systems – just better, faster and more usefulmobile access.
Future-proof
eWare Mobile is not dependent on anyparticular mobile solution,it can be configured toaccommodate anyInternet-readydevice. Everymajor handheld manufacturer is developingtowards this standard and willbe for the foreseeable future.
“Your customersjust got closer”
TM
"Today,to work means totravel.Too often this represents inconveniences inreceivingandsending information,in gettingaccess to the tools thatyouneedtodo yourjob effectively.Even juststayingin touch can be an issue.Until now"
eWare
anytime
SalesFieldAgent
anylocation
CustomersCEO
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