CONTENTS

S.No. TITLE PAGE NO

List of tables
List of charts

CHAPTER I

1.1 Introduction about the TataDoCoMo network 1
1.2 Profile of Tata teleservice limited 4
1.3 Indian Telecommunication Industry 6
1.4 3g In Tata DoCoMo 7

CHAPTER II

2.1 Objectives 9
2.2 Scope of the study 9
2.3 Limitation of the study 10
2.4 Research methodology 11
2.5 Research design 11
2.6 Sampling design 11
2.7 Sampling size 11
2.8 Period of coverage 11
2.9 Data collection 11

CHAPTER III

3.1 Analysis and interpretation 13

CHAPTER IV

4.1 Findings 52
4.2 Suggestions 53
4.3 Conclusion 54
Bibliography 55
Annexure












LIST OF TABLES
S.NO TITLE PAGE NO
3.1 Age group of the respondents 13
3.2 Gender of the respondents 15
3.3 Marital status of the respondents 17
3.4 Occupation of the respondents 19
3.5 Monthly income of the respondents 21
3.6 Educational qualification of the respondents 23
3.7 Nature of the respondents 25
3.8 Factors influenced to choose this network 27
3.9 Years of using 29
3.10 Network used before 31
3.11 Satisfaction level of the customer care services 33
3.12 Satisfaction level of roaming facility 35
3.13 Level of satisfaction on services 37
3.14 Recommend others 39
3.15 Usage of the network 41
3.16 Network used before Tata DoCoMo 43
3.17 Type of plan 45
3.18 Opinion about the advertisement 47
3.19 Idea of continuing this network 49
3.20 Comfortability of sim-card system 51






LIST OF CHARTS
S.NO TITLE PAGE NO
3.1 Age group of the respondents 14
3.2 Gender of the respondents 16
3.3 Marital status of the respondents 18
3.4 Occupation of the respondents 20
3.5 Monthly income of the respondents 22
3.6 Educational qualification of the respondents 24
3.7 Nature of the respondents 26
3.8 Factors influenced to choose this network 28
3.9 Years of using 30
3.10 Network used before 32
3.11 Satisfaction level of the customer care services 34
3.12 Satisfaction level of roaming facility 36
3.13 Level of satisfaction on services 38
3.14 Recommend others 40
3.15 Usage of the network 42
3.16 Network used before Tata DoCoMo 44
3.17 Type of plan 46
3.18 Opinion about the advertisement 48
3.19 Idea of continuing this network 50
3.20 Comfortability of sim-card system 52










CHAPTER I











CHAPTER I I







CHAPTER I I I









CHAPTER I V














CHAPTER V