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Total Quality Management

Total Quality Management

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Published by: api-25888404 on Nov 15, 2009
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12/22/2010

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TQM &
SixSigmaTotal Quality Management
Sweeping “culture change” efforts to position acompany for greater customer satisfaction,profitability and competitiveness.
Total Quality Management
Managing the entire organization so that itexcels on all dimensions of products andservices that are important to the customer.
Total Quality Management
TQ is about conformance quality, not features.
 
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Meeting Our Customer’s Requirements
Total Quality Is…
Doing Things Right the First Time; Freedomfrom Failure (Defects)
Consistency (Reduction in Variation)
Continuous Improvement
Quality in Everything We Do
A quality management system is abelief . . .
 
 
problems
that people doing the work are bestabletoimroveit 
 
that everyone is responsible for quality
Elements ofsuccessful TQMinclude . . .
ManagementSupport
 
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Customer &Bottom LineFocusMission StatementProper PlanningTeamwork / EffectiveMeetings

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