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Page 1 of 2 12
th
November 2009 Gary LooneyBox 191. Menindee. NSW. 2879To: Steven Conroy and please pass it on
to Telstra’s
CEOSigned: Gary Looney
Dear Mr. Steven Conroy (Australian Telecommunications Minister)I am currently studying Internet Technology at TAFE and have not got internet at home, which limits myability to complete homework assignments and contribute with self education or practical applicationoutside the classroom.The Government is pushing a new age of internet in Australia and we still treat internet like a toy orleisure luxury, this creates a serious inequality for specific location and individuals of low wealth,separating our country and its people from the remaining planet. Access & Education is needed.
Take away Australia’s mineral resources and the economy is unequipped to trade internationally in small
business, we have no safety net and are complacent to the off stemmed wealth, from this mammothindustry in terms of population.Our scattered population is a problem but Internet is a trading tool, were the customer pool isboundless globally, were specialty items or services can be supplied to a specific demographic areadirectly by an individual. But the global internet community continues to take leaps ahead in webdesign and services that require the standard pricing per Gig and speeds of their location. Not ours!I experienced reliability problems with satellite. The service level consistently reflected the minimumallowable under ABG guidelines, rules and obligations. I am expected to accept frequent dropouts andintermittent speed fluctuations of a service that does not fall outside of ABG standards, whilst payingtop dollar for it. Two bean cans and a string would pass ABG!Previously, Telstra demonstrated their power to control me rather than admit the truth; existing
employees who executed Telstra’s
demands through
CEO’s office
secretary, to front of house staff andthe local repair men were involved in a cover-up of errors, directly or through silence.
After experiencing Telstra’s treatment of me and the actions of individuals employed by the company
,I believe spiteful stand over behavior would occur again. I genuinely fear Telstra, and should.A Release & Indemnity was signed under duress and Telstra held the monopoly of service provision, myonly option was to sign a degrading erroneous document. I told Telstra, the Government and the TIOthat the document was erroneous, but all sat back and watched as I had no choice other than to sign it.I refuse to deal with the CEO office secretary or any Area/State managers.If the monopolies of stand over behavior, price control and service area equality cannot be fixed, we willbe held in the stone ages as Australian resource revenues per population reduces, and the drier climatereshapes productivity zones.It disgusted me when labor recently said, new players are spreading to offer choice and eliminate theservice monopoly, maybe in their outback suburb? Not here they are not, for both fixed line and mobileI have the choice of Telstra or nothing, and so have many other Australians.If Telstra and Government cannot be trusted, not to use the line monopoly against me, why should theybe allowed to keep it?
Telstra’s
reputation is deservedly shit with unpracticed words & immoral actions.I would require
a personal Guarantee directly from Telstra’s CEO that this would not occur and a free
pre connection test of the lines suitability for ADSL to the wall plug, after which the provider of mychoice within the limitations of Telstra cabling be allowed to immediately provide my service.I suspect rather than just fulfilling my request, Telstra would want to control the situation.
It’s not
happening; it is my way or no way. The past behavior was immoral, it deserves no respect but the truthdoes.
The Telecommunications Industry Ombudsman’s office is also a
n untrustworthy sham!
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