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Melbourne,

Thursday, 4

February &Friday, 5

February 2010Venue: Hotel Ibis,15-21 Therry Street,Melbourne. VIC.(Close to Queen Victoria Market in CBD).

Volunteers

How to Set Up VolunteerPrograms in Health Services

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VOLUNTEERS - HOW TO SET UP VOLUNTEER PROGRAMS IN HEALTH SERVICES

February 4, 2010 Melbourne

DAY ONE: THURSDAY

REGISTRATION AND REFRESHMENTS

8.30am

CLOSE OF DAY ONE OF CONFERENCE

4.15pm

LEGAL AND ETHICALCONSIDERATIONS

1.30pm

Analysis of legal risks and implications when engaging volunteers to workin an organization.•

What insurance is needed and which employment laws apply to volunteers?

• Is there a ‘Code of Conduct’ for volunteers?

ADMINISTRATION, OFFICEPROCEDURES AND BUDGET ISSUES

2.30pm

Guidelines for facilitating the efficient and smooth implementationand maintenance of a new volunteer program.

MANAGING VOLUNTEER RECRUITMENT

3.30pm

How to attract volunteers to work in your organisation:- Planning- Marketing- Recruitment techniques- Screening of applicants- The interview- Police checks and compliance with in-house security

THE FACILITATOR OF THEFIRST TWO SESSIONS IS

Anne Franzi-Ford,

J.P.

Manager of the Volunteer Service at Peter MacCallum Cancer Centre. Volunteers with this health care facility work not only withinpatients but also in outpatients and satellite services operated under the ‘Peter Mac’ umbrella. Anne is responsible for 200 volunteers within Peter Mac and about 1500 externally. Prior totaking up this position 2 years ago, Anne was the Co-ordinator of Volunteer Services at St Vincent’s Health. She was one of theauthors of the National Health &Medical Research Council Manual published in 2003 “Working with Volunteers and Managing Volun-teers in Health Care Settings”. Her considerable knowledge and experience in the field of volunteer management includes anaward in 2005 for “Excellence in Cultural Diversity – IncreasingCultural Diversity in the Voluntary Sector:Inclusive Training Category”.

THE FACILITATOR FOR THENEXT TWO SESSIONS IS

Dianne Embry

Chief Executive Officer of Volunteering Victoria. She has over 25years of experience in the not-for-profit sector, particularly in theareas of health, youth and the homeless. Volunteering Victoriaaims to strengthen communities in Victoria through support and promotion of sustainable and equitable volunteering.

AFTERNOON TEAAND COFFEE

3.00pm

ORGANISING A NEWVOLUNTEER PROGRAM

9.45am

• Will the organization accept volunteers?• How to gain commitment and financial support from management.• Involvement with staff at a ward/unit/community level.• Creating a program support committee.• Formal needs assessment using a Gap Analysis approach.• Resource information and further reading.

NATIONAL STANDARDSFOR VOLUNTEERS

11.00am

Volunteering Australia has established national standards for therecruitment and management of volunteers. These standards establishethical baselines for organisations setting up volunteer programs. Theyare both understandable and workable. While guiding managers whoengage volunteers, they also protect volunteers against exploitation.This session will include workshop activities for further discussion of standards and allied topics.

INVIGORATING SERVICES THROUGH THECOMPLEMENTARY USE OF VOLUNTEERS

9.00am

• What are the characteristics of an effective volunteer program andwhy do you need it?• How does the community view volunteers?• Direct and indirect volunteer roles. Examples of work activities inhealth settings where volunteers are directly involved with patients/clients/residents and examples of non-patient-directed activities.• Volunteers self-select to apply to work without pay - what are theylooking for?• How to sustain and develop their initial motivating energies.

LUNCH AND NETWORKING

12.30pm

MORNING TEAAND COFFEE

10.30am

Speaker: Sandra Wilson

Project Officer, Volunteering Australia Inc. She is currently involved ina review of the ‘National Standards for not-for-profit OrganisationsInvolving Volunteers’.

MATCHING VOLUNTEERS WITHWORK PLACEMENTS

3.50pm

Which considerations should be taken into account when deciding onwhich work to allocate to individual volunteers?

Speaker: Gillian Wilson

Experienced in managing volunteers for over 20 years in a variety of settings, for the last eight years she has been the Manager of Volunteers at The Alfred Hospital. Gillian manages in excess of 160 volunteers spread over 35 departments throughout the hospital.Previously Gillian was a Staff Training Officer, working with staff,within a large institution for adults with an intellectual disability. The Alfred Intensive Care Unit Volunteer Team won the 2009 Minister for Health Volunteer Award.

CLOSE OF CONFERENCE AND EVALUATIONS

4.15pm

SELECTION ANDORIENTATION

9.00am

Overview of a comprehensive Volunteer Orientation Program that willeffectively meet the needs of new volunteers within a health carenetwork. This program provides an opportunity for prospectivevolunteers to interact and fully participate throughout their skillstraining. It also provides an ability to assess individual’s suitability andcommitment to volunteering within the health sector. As well, it givesparticipants an insight into the many roles of volunteers, and anunderstanding of policies, procedures and duty of care within thevolunteer role.

INDUCTION, SUPERVISIONAND PERFORMANCE MANAGEMENT

9.45am

Discussion of best-practice approaches to volunteer induction. Roledescription development, supervision and performance management of volunteers.

VITAL VOLUNTEERSARE VALUABLE

11.00am

POLICIES, PROCEDURES ANDMUCH MUCH MORE

11.45am

A snapshot of various aspects of the job requirements for effectivelymanaging volunteers in a vibrant health service.

MAINTAINING VOLUNTEER COMMITMENT

12.15pm

A happy volunteer will contribute to the best of their ability, be arole model for other volunteers and will be a source for futurerecruitment of voluntary workers. This session is an overview of thefactors, such as acknowledgement & recognition, which nourishvolunteer motivation.

TROUBLE-SHOOTING WHENPROBLEMS ARISE

1.30pm

• How to respond to adverse reports about a volunteer.• Sometimes it is the volunteer who brings details of problems andconcerns to the attention of the volunteer co-ordinator.• Thorough assessment, appropriate intervention and follow-upevaluation – the problem-solving essentials.• Dealing with difficult/problematic volunteers individually.....What works and what doesn’t work?• Saying “good-bye” – the last resort.

VOLUNTEERS - HOW TO SET UP VOLUNTEER PROGRAMS IN HEALTH SERVICES

February 5, 2010 Melbourne

DAY TWO: FRIDAY

THE FACILITATOR FOR THENEXT TWO SESSIONS IS

Susan Preece

Originally from an education background, Susan, a qualified asthma educator, has worked both professionally and as avolunteer with the Asthma Foundations of Victoria and NSW. In the past she worked as the Volunteer Coordinator at the AsthmaFoundation of Victoria. This involved the coordination and trainingof volunteers, establishing and resourcing support groups and branches of The Foundation and developing a Policies and Procedures Manual for their Volunteers.

THE FACILITATOR FOR THEFIRST TWO SESSIONS IS

Maree Dertien

Manager of Volunteer Services, Barwon Health. With over 20 yearsexperience within the Health Sector, Maree is a Registered Nursewho holds a Masters in Health Science in Community Health and Development. The Barwon Health Volunteer Service consists of over 850 dedicated volunteers providing innovative and rewardingactivities and support to all program areas of the organisationincluding acute health, rehabilitation, residential care, mentalhealth, community health and palliative care. The service offerschallenging activities and a community voice in planning and service development, as well as the more traditional fundraisingand supportive roles. Volunteers at Barwon Health are an integral part of the health professional teams and build upon the uniquecommunity ownership that the organisation enjoys within theGeelong community.

MORNING TEAAND COFFEE

10.30am

LUNCH BREAK

12.30pm

Speaker: Maureen Coleman

Volunteer and Lifestyle Co-ordinator, Tower Grange and Bell View Residential Aged Care Services. In her volunteer co-ordinating role shehas gained substantial experience, including the facilitation of schoolstudents participating in community service and TAFE studentsundertaking social welfare studies.

Speaker: Barbara Look

Education & Training Coordinator at the Education Centre Gippsland.She has used her expertise in a volunteering project which designed aninnovative online volunteer induction program. Barbara has animpressive background as a volunteer, such as her committee member work for the regional Citizens Advice Bureau. For the past threeyears, in a volunteer role, she has made hats for patients at thePeter MacCallum Cancer Centre.

EVALUATING THE VOLUNTEERSAND THE PROGRAM

3.30pm

• Tips for evaluating the work contributions, the performance andattitudes of individual volunteers.• How to measure the volunteer program goals against outcomeevidence, e.g. feedback from senior decision-makers in theorganisation, the work sites where volunteers work and the surveyresponses from the volunteers

Speaker: Brian Sutton

Cabrini Palliative Care Service and at South Port Day Links, acommunity facility in the City of Port Phillip.

Speaker: Bernadette Brennan

OAM

Look Good – Feel Better Workshops for Cancer Survivors,Box Hill Hospital

Speaker: Lachlan Preece

Adult Mental Health Services, Eastern Health as well as theChamps Camp for children whose parents are affected by mental illness.

AFTERNOON TEAAND COFFEE

3.00pm