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OM#05 - Manajemen Kualitas

OM#05 - Manajemen Kualitas

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Published by thabrani
bahan kulian Operations Management
bahan kulian Operations Management

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Published by: thabrani on Nov 17, 2009
Copyright:Attribution Non-commercial

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12/17/2012

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Manajemen FE UNP
manajemen operasional
#05 ManajemenManajemen KualitasKualitas
 
2
Outline Outline 
Pendahuluan: Kualitas dan StrategiPendahuluan: Kualitas dan Strategi
1
Definisi KualitasDefinisi Kualitas
2
Standar Kualitas InternasionalStandar Kualitas Internasional
3
Total Quality Management Total Quality Management 
4
Tools Tools 
dalamdalam
TQM TQM 
5
TQM TQM 
dalamdalamJasaJasa
6
 
3
"Quality is our best assurance of "Quality is our best assurance of customer allegiance, our strongestcustomer allegiance, our strongestdefense against foreign competition, anddefense against foreign competition, andthe only path to sustained growth andthe only path to sustained growth andearnings“earnings“
(John P. Welch Jr., GE)(John P. Welch Jr., GE)

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