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GE Energy
Wind ServiceSolutions
 
Speed, competency and technology...Faster return to service
GE’s wind turbine fleet is one of the fastest growing and most reliable in the world. Building on a strong powergeneration heritage of over 100 years, including decades of experience in product service, we’re focusedon delivering reliability, efficiency and responsiveness—key areas that can enhance the performance of yourwind power plant.We also understand the need for flexible solutions. That’s why our world-class wind services organizationpartners with customers to develop comprehensive and customized service solutions in remote monitoring,on-site assistance, inspection and diagnostic services, training, technical upgrades, parts sales and repair.2
 
24x7
Customersupport
WIND SERVICE SOLUTIONS3GE’scustomersupportandremotemonitoringcentersinSchenectady,NewYorkandSalzbergen,Germany
providecontinuousmonitoringanddiagnosticsservices
24 hours a day, 365 days a year and are designedto increase equipment availability, reduce downtimeand reduce operational and maintenance costs.An on-site SCADA system connected to each turbine
generator'scontrolsystemlinkstothecustomersupport
center,constantlytrackingspecificoperatingparameters
andrelayingtheinformationtospecialists.TheSCADAsystemusesautomatedalgorithmstodetectabnormalconditions and if one should occur, GE specialists are
automatically notified, provided with information
regarding the event, and can troubleshoot or resetturbines from all remote locations.Onceeventinformationisanalyzed,arecommendationcan be provided or the event can be escalated forengineeringanalysis.Additionally,GEspecialistsarein
constanttouchwiththecustomersiteandthesupporting
GEserviceorganizations.GEreliesonitsteamofhighlyskilledspecialists
to deliver this fully remote serviceon a 24/7 basis.
Customer Support Center Features
Reduce Time to Respond
.
The customer supportcenter helps GE respond quickly to customer needs.
DataQuality.
Ourkeymeasuresarecoverage,availability,
validity and completeness of the data gathered.
AutomatedAlgorithmsMonitoring.
TheOnSiteMonitor
automatically processes data collected through
algorithms.Specialistsatthecentermonitorthedatalooking for abnormalities, providing quick resolution.
Collaborative Troubleshooting.
Specialists at theCenterworkincollaborationwiththecustomer,lookingat operation and performance issues to assure theturbine generators are operating to full function.
Monthly Reporting.
Monthly operational assessment
reportsprovidearecordofkeyoperatingparametersand
significant operational events, trends and anomalies.Thisdataissummarizedtoassistwiththeidentification
of performance shortfalls and the planning of 
maintenance activities.
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