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Forrester PC Insurers ITSpend 060409

Forrester PC Insurers ITSpend 060409

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Published by Jonathan Martin

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Published by: Jonathan Martin on Nov 19, 2009
Copyright:Attribution Non-commercial

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11/18/2009

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June 4, 2009. Call in at 12:55 p.m. Eastern time
Teleconference
Do US Insurers Spend ITBudget On The RightMultichannel CustomerExperience Initiatives?
Ellen Carney
Senior AnalystForrester Research
Chad Mitchell
Senior AnalystForrester Research
 
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Entire contents ©2009Forrester Research, Inc. All rights reserved.
Insurance IT investmentis evolving as firms try tolower costs and improvesales and service.
 
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Entire contents ©2009Forrester Research, Inc. All rights reserved.
Agenda
What’s the outlook for US insurance IT spendingin 2009?
What will be the major business themes for USinsurers in 2009?How are insurers improving multichannel customerexperiences?How should P&C carriers and tech providerstrategies change?

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