Creating a Pareto Diagram
Call ReasonNumber Of Calls
contract issues6call quality60credit request15ringtones problem23text messaging 9repair concerns27wireless web access15lost phone10dropped calls90billing issues45Sample Size300
1. First sort your data fromhighest count to lowestcount: (Excel > Data > Sort> Descending): highlightboth columns, and sort bythe # calls column,descending.Assume you have the followinginformation in two columns of anExcel spreadsheet; the first columnheader is “Call Reason”; thesecond column header is “Number Of Calls”. Your objective is toconvert this data into a Paretodiagram using the Excel featuresdescribed below:2. In the next step, we will create a percentage and cumulative percentagecolumn that will be used to build the Pareto chart.a. For the % column, in the first cell, create the formula: =(B2/300)*100; dragthe lower right-hand corner of that cell to duplicate the formula in the other cells. Then you can highlight the cells, and select from the menu “Format”,then Cells, then Number, then decimal places. Select 1 for the decimal place.