UNIT 1.

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General Objectives :Understand the maintenance
organization
Specific Objectives :After learned this unit, you should
be able
to explain about :-
Worker in the Maintenance Depart

Internal & External Maintenance Team

An Example of Mainte
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Organization of Maintenance
 A hierarcy of order in company with
one or more management institution
to achieve the same work objective.
 Combination among a task that are
needed to maintain, service & repair
a product to get a higher level of
performance.

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• One of the task that related to the
maintenance is teaching the way to
operate or maintain a product or an
equipment.
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2 type of maintenance task

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Preventive maintenance task

 Task that are responsible to prevent

@ to avoid breakdown of a product.

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Corrective maintenance task

 Task that are responsible to a
corrective/ repair activity if any
failure occur to a product.
 An effective maintenance system
is needed to avoid the waste of
time, cost and labour. So, the
schedule of maintenance can be
implement.
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Staff in the maintenance

department
COMPLETE IN HOUSE STAFF

Full time worker where the salary

payment is under the company
responsiility.

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Combine In-House Staff

 Combination between the permanent
worker & the supplier.

 The company staff like a technician

will do a routine service task where
as the supplier will do a particular
service task.
 Normally this task need an expert
person to repair @ to service the
equipment.
 The supplier will come only when
their expertise is needed.
 This kind of combination can
contribute to costdown activity & to
reduce staff in maintenance
department.
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Contract Maintenance
 As example ; a company supervisor &
the contract staff.
 Contractor will supply a worker that
have a special skill where they will work
under the supervisor supervision.
 This method will reduce the training
cost & also the work load of the
administration department.

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Maintenance Manager

Technical
Manager

Supervisor Supervisor Finance Site

(Stock) (Service) Support
(Supplier
/Contract
)

Technici Technici Technici Technici Technici

an an an an an
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Function for each unit

a. Maintenance Manager
 Observe the progress and the productivity
of each unit under their supervision. The
observation are base on the technical
manager report.

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b. Technical Manager

 Give instruction to each unit base on the

Maintenance Manager plan. The Technical
Manager will solve any problem happened
in the department before refer it to the
Maintenance Manager.
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c. Supervisor & Technician (stock)

Control the flow of spare part stock for

Maintenance activity. This is important to
makesure the maintenance activity can
be implement effectively.

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d. Supervisor & Technician (services)

Do the maintenance, service and repair
task to the machine or equipment.
Each of them will responsible to their
incharge machine.
If breakdown condition occur, they will
request spare part form stock unit.

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e. Finance

Control the financial expenses of the

maintenance department. They will
prepare the budget report to the
maintenance department.

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f. Site Support (Supplier/Contracter)

Contact the supplier @ the contracter if they

need a particular expertise. This unit will act to
solve the problem after refer the problem to the
Technical Manager and Maintenance Manager.
They will makesure the supplier will follow their
agreement.

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 Internal Maintenance Team

As below :-

a. Maintenance manager
b. Technical manager
c. Supervisor dan technician (stock)
d. Supervisor dan technician (service)
e. Financial
f. Site support (supplier and contractor)
 Internal Maintenance Team

Permanent employee. Do the routine

maintenance, scheduled service job and
also the preventive maintenance activity.
Normally, for a bigger company, they will
be located at the headquarters.
 External Maintenance Team
Divided to 2 groups :-

a. Out station maintenance team

 For a huge organization that have many branches.

They will locate their maintenance team to their
operation branches.
 They will do the work of maintenance, service and
corrective activity at their incharge zone. This
area will be determine by the headquarters.
b. Supplier @ contractor maintenance team.

 Staff supplied by the supplier and the contractor.

They will be inform when some particular expertise
need to be done. This team are a very skillfull and
expert on their work area.
 They are paid by the supplier or contractor.
 This combination will contribute to an effective and
optimal work level if the management of both
maintenance team conducted correctly and
effectively.

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 Exercises

1) List down 2 type of maintenance task.

2) List down types of staff in the

maintenance department.

3) State below function of unit :-

i. Maintenance Manager
ii. Technical Manager
 Exercises
3) Explain the difference between the
Internal and External Maintenance team.

4) List FOUR (4) reason why external

maintenance team or contractor services
are still needed for an engineering plant
even they has a permanent and
competent worker.

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•External contractor have an
Kontraktor luar mempunyai
kepakaran
ke atas mesin yg dibekalkan dan ia
menjamin produktiviti terjamin.
•Kontraktor luar ada hubungan rapat
dengan pembekala asal.
•Jaminan alat ganti sewaktu
pemasangan oleh kontraktor luar.
•Beri peluang juruteknik pelajari
teknik pembaikan secara menyelia
kontraktor luar.