INDIAN INS1I1U1L CI MANAGLMLN1 LUCkNCW

ostgraduate rogramme

Course Cut||ne

Course 1|t|e: uant|tat|ve Ana|ys|s for Management II

WM-l, 1erm - lll
2010 - 2011

Instructor: 1o be announced


1.0 8ackground, Cb[ect|ve and Scope:
CuanLlLaLlve Analysls for ManagemenL-ll, CAM-ll, ls Lhe second ln a serles of
Lhree compulsory courses ln quanLlLaLlve Lechnlques. CAM-ll ls meanL Lo
lnLroduce some of Lhe baslc sLaLlsLlcal concepLs, Lools and Lechnlques whlch are
helpful ln managerlal declslon maklng.

1he prlnclpal ob[ecLlves of Lhls course are:

a. Lo develop an appreclaLlon of Lhe problems LhaL can be approached sLaLlsLlcally,
b. Lo acqualnL Lhe sLudenLs wlLh varlous Lools and Lechnlques of sLaLlsLlcal analyses,
c. Lo develop an undersLandlng of Lhese Lools and Lechnlques, and,
d. Lo develop a general awareness of Lhe appllcablllLy and llmlLaLlons of Lhese
sLaLlsLlcal meLhods.

1he varlous sLaLlsLlcal meLhods wlll be lllusLraLed by examples from Lhe buslness
and managemenL areas. AL Lhe end of Lhe course Lhe sLudenLs are expecLed Lo
develop a sLaLlsLlcal Lhlnklng Lowards declslon maklng and Lo learn Lo use as an
ald Lo declslon maklng.

2.0 1ext 8ook:
SLaLlsLlcs for Managers uslng MlcrosofL Lxcel by Levlne, SLephan, krehblel, and
8erenson (lndlan LdlLlon)

2.1 Suggested kead|ngs:
a. 8aslc SLaLlsLlc for 8uslness and Lconomlcs - L. k. 8owen and M. k. SLarr, McCraw
Plll.
b. 8uslness SLaLlsLlcs by Lxample - 1. Slnclch, Colller Macmlllan ubllshers.
c. Modern 8uslness SLaLlsLlcs - 8. L. lmam and W. !. Conover, Wlley.


3.0 Lva|uat|on Scheme
Culzzes : 30
AsslgnmenL : 20
llnal LxamlnaLlon : 30

4.0 Sess|on |an

Sesslon
no.
1op|cs 8ook Chapter
1 lnLroducLlon Lo Sampllng ChapLer 7 of Lhe LexL book
2 Sampllng ulsLrlbuLlons ChapLer 8 of Lhe LexL book
3 - 4 Sample Slze ueclslon, lnLerval LsLlmaLlon ChapLer 8 of Lhe LexL book
3 - 7
1esLlng of PypoLhesls - concernlng proporLlon,
mean and varlance of slngle populaLlon
ChapLer 9 of Lhe LexL book
8 - 9
1esLs of PypoLhesls - concernlng proporLlons,
means and varlances of Lwo populaLlons
ChapLer 10 of Lhe LexL book
10
Measures of AssoclaLlon for CuallLaLlve daLa
and conLlngency 1able
ChapLer 12 of Lhe LexL book
11
Coodness of flL LesLs-Chl-square and
kolmogorov- Smlrnov LesLs
ChapLer 12 of Lhe LexL book
12 - 13 Analysls of varlance - one way and Lwo way ChapLer 11 of Lhe LexL book
14 - 16 MulLlple 8egresslon ChapLer 12 of Lhe LexL book
17 - 18 ulscrlmlnanL Analysls noLes wlll be provlded ln class
19 - 20 lacLor Analysls noLes wlll be provlded ln class
IINAL LkAMINA1ICN


Page 1 of 2
INDIAN INSTITUTE OF MANAGEMENT, LUCKNOW
NOIDA Campus
WORKING MANAGERS PROGRAMME (WMP)

COURSE OUTLINE
COURSE: OPERATIONS MANAGEMENT II TERM III, 2010-11
FACULTY: Prof. Sushil Kumar Session Duration: 90 Minutes


BACKGROUND & OBJECTIVES

Operations Management deals with the creation, production and delivery of the products and services
provided by an organization. Proper understanding of the Operations function is essential for
management professionals, to enable taking important management decisions incorporating
Operations perspectives, as well as taking Operations decisions with a managerial perspective. The
courses on Operations Management are accordingly designed with the following broad objectives:

1. To provide an understanding of different manufacturing and service organizations, and
awareness of Operations Management as a major functional area of management.

2. To acquaint participants with different tools, techniques and methodologies used for analysis,
design and improvement of various sub-functions involved in Operations Management.

3. To give insight into the nature of relationships between various aspects of
Production/Operations and Supply Chain Management, and relate them to system output.

4. To equip participants with practical approaches to the application of quantitative and
qualitative analysis and studies, for diagnosing and improving the functioning of the
operation(s).


TEXTBOOK

Heizer Jay and Render Barry, Operations Management, 9
th
Edition, Pearson Education, Indian
Reprint (2009).


REFERENCE BOOKS

1. Purchasing and Supply Management by Dobler and Burt (7
th
Edition), Tata McGraw Hill.

2. Krajewski L.J. & Ritzmann L.P, Malhotra, M. K. and Srivastava, S.K., Operations
Management, 9
th
IE Edition, Pearson Education, 2010.

3. Mahadevan B., "Operations Management: Theory and Practice", 2
nd
Edition, Pearson Education,
2010.

4. Tersine R.J., Materials Management and Inventory Systems, North Holland.


The main textbook is common for the core courses Operations Management I & II.
Page 2 of 2

PEDAGOGY

The core OM courses comprise 30 sessions (45 hours of class time) in all, with 20 sessions in OM-I
and 10 sessions in OM-II. The primary pedagogy will be class discussion based on various concepts/
techniques aided by case studies and quantitative analysis. Written, computer and field based
assignments will be used to supplement and reinforce the class coverage.


EVALUATION

Assignments/Quizzes/Class Participation 40 %
Term End Examination 60 %


SESSION PLAN

Session
No.
Topic Text Reading; Exercise/ Case
1 Materials and Supply Chain
Management Concepts
Ch. 10: Supply Chain Management (pp 393 426)
Ch. 10S: Outsourcing as a supply chain strategy
(pp 427 444)
Supplementary Reading/ Case (handout)
2-4 Inventory Management
(Deterministic & Probabilistic
Models; Inventory Control)
Ch. 11: Inventory Management (pp 445 488)
Case: Zhou Bible Company
5-6 Resource Planning Ch. 13: Material Requirements Planning & ERP
(pp 523 562)
Supplementary Reading/ Case (handout)
7 Sourcing/Make-buy decisions,
Standardization and
Management of Purchasing
Ch. 10 and Ch. 11
Supplementary Reading/ Case (handout)
8 Lean Operations Ch. 15: JIT and Lean Operations (pp 603 630)
Case: Mutual Insurance Company of Iowa
9-10 Project Management Ch. 16: Project Management (pp 631 680)
Case: Southwestern University (A)


INDIAN INSTITUTE OF MANAGEMENT LUCKNOW
Working Mangers Programme
Term- III (2010-11)

Course: Communication for Management (CFM)
Faculty: Prof. Nerja Pande / Prof. R L Raina Credit: 0.5 Each Session: 90 minutes
No. of sessions: 10
OBJECTIVES:

Communication is the way management gets its job done and good managers are usually
good communicators. Executives in the present day business world are not only highly
skilled but also more articulate than any other professional. This skills based course has
been designed keeping in view the following objectives:

Explain management communication concepts and dimensions
Assist the students in improving their communication skills:
- Receptive skills (listening and reading)
- Expressive skills (speaking and writing)
Assist the students in taking a problem solving approach to communication.

METHODOLOGY

Role-Play, Cases, Lectures, Individual Exercises, Group Exercises, Films, Presentations
by students and Video Recording.

READINGS
1. Business Communication/Lesikar et al. 11
th
ed. New Delhi, Tata McGraw Hill, 2009.
2. Handouts, exercise sheets, and reading materials will be provided as and when required

EVALUATION

Quiz & Presentation - 50%
End Term Exam - 50%














COMMUNICATION FOR MANAGEMENT

Session No. Topic

1 2 1.0 Communication Foundations
1.1 Process of Communication
1.2 Barriers to Communication


3 2.0 Non-Verbal Communication
1.1 The language of Silence, Posture, Time &
Space
1.2 Body Language

4 3.0 Cross Cultural Communication


5 6 4.0 Writing Process
4.1 Analyzing the Task
4.2 Anticipating the Audience
4.3 Cultivating the Yes View
4.4 Avoiding Gender Bias
4.5 Simplifying Language
4.6 Expressing Positively


7 5.0 Different Business Messages
5.1 Routine Letters and Goodwill Messages
5.2 Routine Memos and e-mail Messages
5.3 Persuasive Messages
5.4 Negative Messages


8 6.0 Successful Employment Strategies


9-10 7.0 Project Presentations (Video Recording &
Feedback)
7.1 Preparation
7.2 Developing the Material
7.3 Delivery of the Talk