Professional Documents
Culture Documents
mission
LIFT’s mission is to combat
poverty and expand opportunity
for all people in the United States.
I am thrilled to present you with our first Impact Report as LIFT. If you It has been a remarkable year of growth and transition for the
were a supporter of National Student Partnerships, I hope that you are organization that started as National Student Partnerships over
as excited as we are to now be a part of the LIFT family. ten years ago. As one who has had the privilege of being part
of this journey from the very beginning, I am both grateful
Our name may have changed, but our dedication to our mission has not.
and inspired by the way in which the organization has met the
I feel more passionate than ever about LIFT’s work, especially knowing
challenges presented by the economic crisis we all have faced
that the recession has catapulted so many families into crisis.
over these past several months. I have watched a strong team
This has been an important year for LIFT—one full of transformation and of individuals make difficult—but necessary—decisions, while
big decisions. We have decided to “go deep” in five of our metropolitan ensuring that the fundamental work of helping people on the
areas and have established a strong plan that will enable us to meet the path out of poverty continues and that the organization emerges
needs of over 100,000 new families in the coming five years, while also stronger than before.
strengthening the quality and impact of each LIFT intervention.
It should come as no surprise that the need for LIFT’s services
In order to focus on this strategy, and as a response to economic continues to be great and I am more convinced than ever of the
realities that have also affected nonprofits, we made the very difficult power of its model to support our communities as they struggle
decision to close four of our offices in Baltimore, New Haven, Pittsburgh, through these tough times. As you will read in the following
and Richmond. We worked hard to ensure that our clients in those pages, over this past year LIFT has had a tremendous impact
communities had other supports in place and that our resources were on the lives of clients and volunteers in our core communities,
shared with organizations throughout those communities. and alumni from across the country continue to find ways to
serve. Through the work and talent of individuals like these, LIFT
I am humbled by the truly exceptional people who continue to join is uniquely poised to serve the increased needs of clients and
and enrich the LIFT family. As always, I am deeply grateful to you, our communities in the year ahead and beyond.
supporters, for making our work possible. Please know that I’ll never be
able to sufficiently thank each and every one of you for your steadfast I look forward to working with all of you as we dedicate ourselves
commitment to our mission. to furthering the impact and reach of LIFT’s important work.
With gratitude, With deepest appreciation for your ongoing support of LIFT,
Introducing LIFT
LIFT officially launched its new brand in July 2009, thanks in large
part to pro bono support and in-kind donations. We would like
to highlight the efforts of those who contributed to our renaming
process and thank them for their hard work.
Direct
illiteracy, health care costs, and more—are interlinked. Yet our
social services system does not reflect this reality. In order to
secure needed resources, poor families must navigate highly
complex and confusing bureaucracies, making access to basic
services and benefits challenging.
On the policy front, we have failed to make the elimination of
domestic poverty a national priority despite the amount we as
a country know about the persistence and growth of poverty
in the United States. We have not prioritized the necessary
policies and investments that could pull millions of families out MISSION:
of poverty. Combat poverty and
expand opportunity
Theory of Change for all people in the
With a mission to combat poverty and expand opportunity United States
for all people in the United States, LIFT’s model pursues two
distinct paths. First, low-income individuals (clients) work with
trained volunteers to obtain access to necessities—secure
income, housing, health care, and education—that enable
families to survive and thrive. LIFT’s services are free of
cost and without eligibility requirements, ensuring that any
widespread
Theory of Change
In the process of working toward their goals, LIFT clients develop an important internal “toolkit” for progress and resiliency
that enables them to move forward independently and bounce back from challenges and setbacks. With the support of LIFT
volunteers, clients strengthen their goal-setting abilities, problem-solving skills, knowledge of key community resources, self-
confidence, and ability to advocate for themselves and their families.
2008-2009 Impact Report | 7
Regional Highlights
Main heading subheading
LIFT-Boston
• LIFT-Boston enrolled 100 new clients in food stamp and/or WIC
programs, a 35 percent increase from 2008. Many of these clients
had never needed public benefits before and did not know how
to navigate the application process. LIFT-Boston connected these
clients to necessary food assistance resources so that they could Meet LIFT Client George Uwanawich
defray the cost of other living expenses. This past year, George Uwanawich became a victim of the
foreclosure crisis that has swept through communities across
• Over 500 LIFT-Boston clients received employment services. the country. George was living as a tenant in a multi-unit house
Services included creating and revising résumés, preparing when he was received the news that what had seemed like a
stable home was in the midst of foreclosure. He had gotten
cover letters, setting up e-mail accounts, filling out online job to know the volunteers at LIFT-Cambridge as a tax preparation
applications, faxing résumés, practicing interview skills, and client, so he immediately turned to them for help.
locating resources for professional interview attire. Volunteers set to work with George to secure alternative future
housing and to access disability benefits for which he qualified.
• LIFT-Boston’s tax services yielded approximately $600,000 in Volunteers also consulted with a housing advocate in the
returns for Cambridge and Somerville residents, an increase Cambridge Multi-Service Center who suggested that George
of more than $200,000 from 2008. $123,000 of these returns apply for immediate emergency housing.
consisted of the Earned Income Tax Credit (EITC). LIFT-Somerville From there, George and various volunteers worked to reopen
is the only Volunteer Income Tax Assistance (VITA) site in the city his case for long-term disability benefits and apply for
emergency housing. George’s initial housing application was
of Somerville and LIFT-Cambridge continues to serve as one of two rejected by the Cambridge Housing Authority (CHA). Confident
throughout the City of Cambridge. they could appeal the decision based on his case, volunteers
worked with George to compile his housing history, worked
• Four LIFT-Cambridge volunteers were selected to attend the with his landlord to provide a reference and evidence of the
prestigious Clinton Global Initiative University in Austin, TX in foreclosure, and reached out to housing advocates for advice.
After months of preparation, George presented his case to the
February 2009. The Harvard University students worked closely appeal committee at the CHA, who overturned the original
with community partners to develop a “Commitment to Action” decision and granted him emergency housing. In that same
to improve mental health referral services in the LIFT office and month, George was also approved for Social Security Disability
Insurance (SSDI), providing him with an additional $1,000 in
throughout the Cambridge community. monthly income and over $10,000 in back benefits.
George is now settled in a new apartment and is thankful to
“LIFT opened up a great deal of opportunities LIFT. “[LIFT] opened up a great deal of opportunities for me
for me ... and they helped me make through their knowledge of community resources and they
helped me make connections that were necessary for me to
connections that were necessary for me to begin having hope again.”
begin having hope again.”
10 | LIFT
Regional Highlights
LIFT-Chicago
• LIFT’s two offices in the Chicago region helped clients secure over
200 job interviews, resulting in 110 successful job placements,
despite severe job shortages in the Chicago area.
• As part of Hunger and Homelessness Awareness Week, LIFT-
Meet LIFT Volunteer Nicole Davis Evanston facilitated a panel discussion for the entire Northwestern
When Nicole Davis stepped into her first activity fair as a
freshman at Loyola University Chicago, she was struck by a
University community. The event featured faculty as well as
LIFT-Chicago poster that asked the question: “Are you a student representatives from local partners, including Connections for the
leader?” Nicole immediately walked over to the table and wrote Homeless and the YMCA.
her name on the sign-up sheet to find out more. Two years
into her volunteer service with LIFT-Chicago, Nicole has proven • LIFT-Chicago partnered with Loyola University Chicago’s Center
that she is, indeed, a true leader, both on-campus and in the
for Experiential Learning to train student volunteers from service-
community.
learning social work classes. The office also guided the work
Fellow volunteers and LIFT staff have come to think of Nicole as
a “go-to” person when questions arise about a local resource
of a separate group of research students as they conducted a
need. Site Coordinator Nadia Shamsi says, “Volunteers appreciate comparative study of two neighborhoods—Pilsen on the West
Nicole’s knowledge of resources in the community. This summer, Side and Hyde Park on the South Side—where LIFT is considering
volunteers would often need advice from Nicole on ‘best referrals’ opening new offices in the city. The study surveyed existing
for clients. Nicole does an excellent job of checking in with a
client, ensuring that they have support in other areas beyond community resources geared toward low-income individuals in the
their immediate needs, and then immediately connects them to neighborhoods and assessed service gaps that LIFT could fill.
the right resource.”
Throughout the school year, Nicole manages LIFT-Chicago’s online
• LIFT-Evanston volunteers helped 153 clients receive nearly
housing database, a free, wiki-based website that allows both $175,000 in tax refunds, a 52 percent increase from the previous
volunteers and other community partners to post affordable, year. $78,300 came from the Earned Income Tax Credit for
subsidized, and transitional housing availability and information. working poor families. LIFT-Evanston also partnered with the
The student-driven initiative has proven invaluable to volunteers
and community partners by providing resources for harder- Evanston YWCA to host additional tax preparation sessions on
to-place clients like people living with HIV/AIDS and formerly Saturdays throughout the winter.
incarcerated individuals, as well as offering Section 8 housing lists
and contact information for rental and utility assistance programs. • In March 2009, LIFT-Evanston moved into significantly larger office
This summer, as a full-time Summer Director, Nicole took even space in order to accommodate increased client flow, as well as a
greater control of LIFT-Chicago’s housing resources. She trained
seven staff members from four community organizations to use
growing student volunteer corps. The new location also allows for
the database, and she plans on training more in the upcoming greater privacy at client workstations and is closer to where many
school year. She says, “It’s awesome to have community partners LIFT-Evanston clients live.
using our database, helping us keep it up-to-date, and adding new
resources that we didn’t know about.”
2008-2009 Impact Report | 11
Regional Highlights
Main heading subheading
LIFT-New York
• In 2009, referrals in to LIFT-The Bronx from other agencies
increased by 50 percent from 2008, indicating that there is growing
community awareness of the office’s offerings and that agencies
recognize the quality of services provided at LIFT.
• In line with a heightened focus on community connections, the Meet LIFT Client Quaneesha Cutts
After her children’s father abandoned the family, Quaneesha
office ran Community Partnership Days, during which student Cutts was left to take care of five young children on her own.
volunteers made group visits to partner organizations, including Not only did Quaneesha need help supplementing her family
food pantries, shelters, advocacy groups, and community action income, but she was also worried about her children, who were
agencies. The visits fostered deeper collaboration with community demonstrating behavioral issues due to their father’s absence.
The children’s school offered little support, and without
partners, and helped ensure that volunteers are making the most knowledge of any resources in the Bronx, Quaneesha began to
effective referrals for LIFT clients. feel overwhelmed.
She saw a flyer for LIFT-The Bronx outside the Refuge House
• LIFT-The Bronx collaborated with the Heiskell Enterprise Center and contacted the office for help. Volunteer Catherine Groene
for Technology to host a résumé writing workshop in July 2009 in worked with Quaneesha to create a strategy to find therapy
response to growing unemployment numbers in the Bronx. Using resources for her children, secure legal assistance for child
the Heiskell Center’s computer lab, workshop participants were support, and obtain a job in the medical field. Catherine
contacted community partners Good Shepherd Services and
able to access a personal computer and receive individual coaching All About Kids for information on family services. Quaneesha’s
on how to properly format a résumé and use the internet to youngest son was successfully placed in an Early Intervention
perform an online job search. The office plans to continue running Program, which provides therapeutic and support services
for children under the age of three. Her other children were
the workshops in the upcoming year. enrolled in counseling, as well as stable day care.
• The office created a Local Advisory Board (LAB) mentorship With her children’s well-being secure, Quaneesha is now able
program, linking student volunteers on the office’s Leadership to devote her full attention to her employment search. She has
worked with Catherine to update her résumé and is applying
Team with LAB members who work in a field they wish to pursue for physical therapy assistant and medical office assistant
after graduation. positions. She has received multiple interview requests and
recently enrolled at Bronx Community College to earn her
“I feel hopeful. I feel less alone. I see a more remaining credits for her Associate’s degree.
self-sufficient me. I’m going to secure long-term Of her future, Quaneesha says, “I feel hopeful. I feel less alone.
I see a more self-sufficient me. I’m going to secure long-term
employment. I’ll be able to pay for things, take employment. I’ll be able to pay for things, take care of my
care of my children, and have financial security. children, and have financial security. I will definitely have my
Master’s degree and when my kids get older, hopefully be a
The sky is the limit.” nurse. The sky is the limit.”
12 | LIFT
Regional Highlights
LIFT-Philadelphia
• With improved student recruitment efforts, LIFT-Philadelphia
recruited 70 volunteers to serve in its two offices, a 50 percent
increase from last year.
• Client numbers increased by over 100 percent in Program Year
Meet LIFT Client José Ortiz 2009. With new office locations and increased leadership from
When he first arrived at LIFT-Philadelphia’s North office, José
Ortiz expected to simply file his taxes and leave. But upon
two full-time Site Coordinators and its first Regional Executive
hearing about LIFT’s numerous other services, José revealed Director, LIFT-Philadelphia was able to serve 1,200 clients and
that he was living in a homeless shelter and needed help conducted 3,900 client meetings.
finding employment and stable housing.
As a former food preparation worker, José’s first instinct was to • LIFT-Philadelphia was renewed as an official Community Outreach
pursue more work in a kitchen. Volunteers helped José draft Center for Pennsylvania CareerLink, Philadelphia’s hub for
a stronger résumé and introduced him to LIFT-Philadelphia’s workforce development. The offices partnered with Center City
co-locators at Philadelphia OIC, who were able to provide him
with information about their culinary arts training programs.
CareerLink to accommodate the overflow of CareerLink clients
Armed with a new résumé and new information, José began seeking personalized résumé and job search assistance.
applying for jobs.
• Volunteers prepared tax returns for more than 220 clients,
José applied for several kitchen positions, but soon realized
he was more interested in obtaining a college degree in a resulting in over $270,000 in returns, over $70,000 of which was
field he enjoyed rather than trying to get “just another job.” through the Earned Income Tax Credit (EITC). LIFT-Philadelphia
LIFT-Philadelphia volunteers Tasnuva Islam and Meredith also partnered with three local organizations—Project H.O.M.E.,
Dean encouraged him to apply to the Community College of
Philadelphia and explained to him how he could receive federal
YouthBuild Charter School, and the Southwest CDC—to provide
assistance through the Free Application for Federal Student Aid offsite tax preparation services for clients during evening and
(FAFSA) program to offset his tuition costs. They helped José weekend hours.
set up his FAFSA application and apply for several state grants,
and he successfully secured over $8,000 in financial aid. • LIFT-Philadelphia focused on expanding its Free Application for
Tasnuva and Meredith continued working with José to find Federal Student Aid (FAFSA) services by providing enhanced
affordable housing so that he could move out of his shelter and training to volunteers about this critical resource. LIFT also
into an apartment closer to campus. He was ultimately able to
obtain a clean, safe room in an apartment for $200 per month.
partnered with YouthBuild Charter School and UPenn’s Educational
He started classes this past August, and recently contacted Opportunity Center to hold three “FAFSA Nights” for individuals
volunteers to let them know that he is very happy in his new seeking support in pursuing post-secondary education.
apartment.
2008-2009 Impact Report | 13
Regional Highlights
Main heading subheading
LIFT-Washington, DC
• In response to the surge in demand for social services brought
about by the recession, LIFT-DC organized “Something for
Everyone: A Social Services Fair” to connect DC community
members in need with nearly 20 social service agencies in one
place, at one time. LIFT-DC brought in partners from across the Photo Credit: Chris Mabry
city to offer services from financial planning to food assistance and
Meet LIFT Volunteer Collin Stevenson
medical screenings. With the help of National Board Member Jon
Collin Stevenson was already a Second Lieutenant in the U.S.
Budington, the office also recruited a corps of professionals from Air Force, a cross-country captain, and an Alternative Spring
companies throughout the region to volunteer to provide résumé Break leader, when he discovered LIFT-DC. While promoting
critiques and interview training for fair participants. the Alternative Spring Break (ASB) program at an involvement
fair at George Washington University, he saw a table for
• In April 2009, the George Washington University Office of LIFT and immediately felt that he had to be a part of the
organization. Now, after over a year volunteering with LIFT-DC,
Community Service presented LIFT-DC with its Outstanding he promotes LIFT at ASB meetings to encourage others to get
Community Partner in Service Award, recognizing LIFT-DC’s involved in their community year-round.
exemplary work in engaging students in the Washington, DC This year, Collin will continue his dedication to community
community. service as a Presidential Administrative Fellow at GWU. He
will be working on an initiative to incorporate service learning
• LIFT-DC provided over 630 clients with employment services. The components into more college classes, while also pursuing a
office also worked closely with its co-locator, the Perry School Master’s degree in International Relations. “I think community
involvement is a crucial component of learning and feel it
Community Services Center, to refer LIFT clients to Perry School should be required in curriculums. I will be researching how
job training programs. In exchange, LIFT-DC provided résumé and students can learn academically through direct service in their
application assistance help to Perry School clients. community.”
He says that his LIFT experience has given him insights he
• LIFT-DC successfully expanded its summer internship program, would not have otherwise had in his college career. “I have
which resulted in a 60 percent increase in summer service delivery become invested in the DC community and the policy of this
compared to 2008. Between June 1 and August 31, the office city. Going forward, I will take with me a new awareness of the
power just one individual has to help his community. I know
conducted 1,030 meetings with clients. that I can give people hope simply by letting them know they
have people in their corner.”
Revenue
Individuals......................................................................... $696,423
Institutions ....................................................................... $706,600
AmeriCorps*VISTA . ............................................................ $71,158
AmeriCorps*National Direct . ........................................... $283,091
In-kind Contributions . ........................................................ $87,032
Other Income........................................................................ $4,237
LIFT-DC client Sheila Boykin addresses guests at the home Total Revenue: .......................................................... $1,848,541
of Nancy Jacobson and Mark Penn for LIFT’s Annual Spring
Benefit in Washington, DC. Sheila worked with LIFT-DC to
obtain her Certified Nursing Assistant credentials and land
her dream job working with veterans at Walter Reed Army
Medical Center.
Expenses
Photo Credit: JB Yong, Sweet Dreams Studio
Program Costs................................................................ $1,365,101
Management and General................................................ $176,681
Development ................................................................... $327,667
Total Expenses............................................................ $1,869,449
LIFT Directory
Board of directors National Office Staff
Jon Budington Amy Baker Colleen Flynn Josh Romalis
CEO, Global Thinking National Development Manager, Communications Regional executive Director,
and Communications and Media Relations LIFT-Philadelphia
Rob Carmona Coordinator
President and Founder, STRIVE International Amy Hustad Anne Romatowski
Alix Brown Chief Operating Officer Manager, Program Design
Michelle Devereux Manager, Investor Relations and Evaluation
LIFT Alumni Association Representative and Events Kirsten Lodal
Vice President, Cline Davis & Mann LLC CEO and CO-Founder Maicharia Weir Lytle
Tony Brunswick Regional executive Director,
Lee Foley Vice President, Programs Shannon Murphy LIFT-Boston
Managing Partner, Foley, Program Manager
Maldonado & O’Toole Liz Copeland Marian Wiggins
Development Associate Ben Reuler Director of Finance
Stanley A. Freeman Regional Executive Director,
Principal, Powers Pyles Sutter & Verville PC Heather Decker LIFT-Chicago
Program Manager
Michael Gilligan
General Partner, Heritage Partners, Inc.
Mark Greenberg
Director, Georgetown University Center on
Poverty, Inequality and Public Policy Local Offices
Susan Hirsch
LIFT-Boston LIFT-New York
Richard Hochman LIFT-Cambridge LIFT-The Bronx
Chairman, Regent Capital Management Corp. C/o The Cambridge Multi-Service Center c/o Refuge House
19 Brookline Street, 1st floor 2715 Bainbridge Avenue
Ted Howard Cambridge, MA 02139 Bronx, NY 10458
Executive Director, The Democracy (617) 349-6338 (718) 733-3897
Collaborative
LIFT-Somerville
Brian J. Kreiter c/o The Family Center
LIFT-Philadelphia
Co-Founder, lIFT 366 Somerville Avenue LIFT-Philadelphia, North Office
Manager, Research Analytics, Somerville, MA 02143 c/o Philadelphia OIC
Bridgewater Associates (617) 591-9400 1231 North Broad Street, 4th Floor
Philadelphia, PA 19122
Kirsten Lodal (215) 765-3430
CEO and Co-Founder, LIFT LIFT-Chicago
Marne Obernauer, Jr. (Board Chair) LIFT-Chicago LIFT-Philadelphia, West Office
Chairman, Beverage Distributors Company 4554 North Broadway, Suite 329
203 South 60th Street, 1st Floor
Chicago, IL 60640
Philadelphia, PA 19139
William D. Rahm (773) 303-0700
(215) 474-1807
Principal, Centerbridge Partners, L.P.
info@liftcommunities.org | www.liftcommunities.org
Design Consultation
Julie Sherman
J Sherman Studio LLC
www.jshermanstudio.com
julie@jshermanstudio.com