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Dear Friends,I have spent much of the past year thinking about the idea of transformation. As an organization, we traditionallyfocus all of our energy on engendering change for our clients, our volunteers, our community partners, and ourdonors. This year, we had the opportunity to think about another kind of change – transformation of the organiza-tion itself.As I have had the opportunity to share with many of you, this year we embarked on our first comprehensive stra-tegic planning process with the help of Columbia University’s Institute for Not-for-Profit Management. Much likethe process through which we walk NSP clients, we uncovered our internal strengths and weaknesses, explored theexternal factors that will affect us in the future, and set clear goals and expectations for the organization. Werolled out an ambitious three year plan in May and are now deeply engaged in the implementation phase.But, also like our clients, we need a lot of help to reach our goals. Throughout the past year, you – our valuedsupporters – have provided the funding, encouragement, and guidance to help us thrive. For the second year ina row, we nearly doubled the number of clients that we served and we saw promising growth in both the size andcommitment level of our volunteer base.In order to help you better understand how these trends fit into our long-range goals, this year’s Impact Reporthighlights our accomplishments over the past year within the context of our multi-year strategic priorities:1. STREAMLINE ORGANIZATION-WIDE POLICIES AND PERFORMANCE EXPECTATIONS.2. DEVELOP SKILLS AND ABILITIES OF BOARD MEMBERS, STAFF MEMBERS, AND VOLUNTEERS.3. INCREASE EVALUATION AND MEASURE IMPACT.4. DIVERSIFY AND EXPAND FUNDING BASE.5. ESTABLISH LOCAL AND NATIONAL NAME RECOGNITION.I hope that the following pages will allow you to see your support come alive, and I look forward to updating youthroughout the next year about the many exciting transformations to come.With gratitude, Kirsten E. Lodal
“NSP truly empowered me and actually changed the trajectory of my life…
It was a transformative experience
.” -Former NSP Student Volunteer
Letter from the CEO
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