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BBA303

BBA303

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Published by Rajesh Singh
BBA Assignments answers
BBA Assignments answers

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Published by: Rajesh Singh on Jun 05, 2014
Copyright:Traditional Copyright: All rights reserved

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06/05/2014

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   G  e   t   A  n  s  w  e  r  s  o  n  w  w  w .  s  m  u   H  e   l  p .  c  o  m
 
ASSIGNMENT
DRIVE SPRING 2014 PROGRAM Bachelor of Business Administration- BBA SEMESTER 3 SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT BK ID B1597 CREDIT & MARKS 4 CREDITS & 60 MARKS Note
 
 – 
 Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.
Q. No Questions Marks Total Marks
1 What is meant by
‘Quality’?
 What are the dimensions of quality?
Definition of Quality Dimensions of quality 4 6 10
2 Differentiate between Mission and Vision Statements 
 . Write a brief note on “quality objectives” 
 
a) Difference between Mission and Vision Statements  b) Quality Objectives 5 5 10
3 Explain the following: a) 
 
Cost of quality b) 
 
Kaizen
a)
Explanation of ‘cost of quality’
  b)
Explanation of ‘Kaizen’
 5 5 10
4 What is meant by Customer Focus? How do you handle customer complaints?
Meaning of Customer Focus Handling customer complaints 3 7 10

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