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UNIVERSITY OF SANTO TOMAS

COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT


Espaa, Manila

TRAINING COMPETENCIES CHECKLIST


Name of Company/Institution: ____________________________________________________________________
Address: _____________________________________________________________________________________

Check the competencies that the trainee/s may acquire after the internship program.

I. TECHNICAL COMPETENCIES

______Language proficiency
______Business communication skills
______Telephone etiquette
______Filing and documentation skills
______Information and communication technologies know-how
A. Airline Operations and Management
______Baggage handling skills
______Passenger handling skills
______Check-in procedures
______Immigration procedures
______Flight confirmation and reconfirmation
B. GSA/Ticket Offices
______Basic reservation (familiarization of CRS/GDS)
______Flight confirmation and reconfirmation
______Airline ticket issuance familiarization
______Sales and marketing skills
______Product knowledge
C. Travel Agency/Travel Management Company
______Itinerary planning
______Tour packaging and pricing
______Basic reservation (familiarization of CRS/GDS)
______Flight confirmation and reconfirmation
______Airline ticket issuance familiarization
______Sales and marketing skills
______Product knowledge
______Travel documentation
______Post tour analysis
______Product presentation skills
D. Events

______Sales and marketing skills


______Project presentation skills
______Logistics skills
______Client management skills
______Diplomatic protocol
______Sales and marketing skills
______Production skills
II. PROFESSIONAL COMPETENCIES

______Flexibility to perform a variety of assignments


______Time management
______Coordinating skills
______Exercising office protocol and proper decorum
______Customer relation
______Conflict/complaint management

______Adaptability to organizational culture


______Strong sense of work ethics
III. PERSONAL COMPETENCIES

______Accountability/responsibility with the given task


______Able to work well in teams
______Self-motivated
______Confidence in handling new tasks
______Attention to details
______Commitment to work assignment
______Critical and analytical thinking skills
______Creativity and resourcefulness
______Self-awareness and values

COMMENTS/SUGGESTIONS:
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
Completed by:
_____________________________
Signature over printed name

_____________________________
Designation

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