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From follower to leader: Innovation strategies in retail financial services

From follower to leader: Innovation strategies in retail financial services

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Published by: Deloitte University Press on Jun 19, 2014
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07/23/2014

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From follower to leader
Innovation strategies in retail financial services
 A research report by the Deloitte Center for Financial Services
 
Val Srinivas
 is the banking and securities research leader at the Deloitte Center or Financial Services, where he is responsible or driving the Center’s banking and securities research platorms and delivering world-class research or our clients. Srinivas has more than 15 years o experience in research and marketing strategy in the credit, asset management, wealth management, risk tech-nology, and financial inormation markets. Beore joining Deloitte, he was the head o marketing strategy in the institutional advisory group at Morgan Stanley Investment Management. Prior to his work at Morgan Stanley, he spent more than nine years leading the global market research and competitive intelligence unction at Standard & Poor’s. Srinivas’s last piece or Deloitte University Press was
 Mobile financial services: Raising the bar on customer engagement.
Ryan Zagone
 is the lead market insights analyst at the Deloitte Center or Financial Services, where he covers the banking and securities sector. Zagone specializes in strategic and perormance issues at commercial and retail banks. Prior to joining Deloitte, he worked on regulatory reorm and mac-roeconomic research at the American Bankers Association. He later managed the communication strategy or the association’s housing policy priorities. His last publication assessed the competitive threat o Bitcoin and other cryptocurrencies.
Lincy Terattil
 is an assistant manager with the banking and securities team o the Deloitte Center or Financial Services. Over the last eight years, she has been involved in various banking and secu-rities research projects. Specifically, Terattil is ocused on analyzing the impact o technological innovations on the financial marketplace. Her last publication was on how financial institutions can transorm cybersecurity strategies to counter the evolving threat landscape.
About the authors
 
Following: A common path | 2What we know about pioneers and followers | 4What did successful followers do? | 5How did followers create more non-price value? | 7Creating value through a mix of innovations | 9Follower to leader | 11Endnotes | 12 Acknowledgements | 14Contacts | 15
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