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Warid Report

Warid Report

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Published by helperforeu

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Published by: helperforeu on Nov 25, 2009
Copyright:Attribution Non-commercial

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02/15/2013

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PerformanceManagement
Warid Telecom Pvt Ltd
EXECUTIVE SUMMARY 
Performance measurement is the process of assessing progresstoward achieving predetermined goals.
Performancemanagement
is building on that process, adding the relevantcommunication and action on the progress achieved againstthese predetermined goals.
In organizational development (OD),
performance
can bethought of as Actual Results vs. Desired Results. Anydiscrepancy, where Actual is less than Desired, couldconstitute the performance improvement zone.Performance management and improvement can bethought of as a cycle:
1.
Performance planning
where goals and objectives areestablished 
2.
Performance coaching
where a manager intervenes togive feedback and adjust performance
3.
Performance appraisal 
 
where individual performance isformally documented and feedback delivered 
Page 1
 
PerformanceManagement
Warid Telecom Pvt Ltd
A
PPLICATION
P
ERFORMANCE
 
MANAGEMENT
 
APM refers to the discipline within systems management that focuses on monitoring andmanaging the performance and availability of software applications. APM can be definedas workflow and related IT tools deployed to detect, diagnose, remedy and report onapplication performance issues to ensure that application performance meets or exceedsend-users’ and businesses’ expectations.
B
USINESS
P
ERFORMANCE
M
ANAGEMENT
 
BPM is a set of processes that help businesses discover efficient use of their business units,financial, human and material resources.
O
RGANIZATIONAL
P
ERFORMANCE
 
MANAGEMNT
 
OPM focus is on creating methodical and predictable ways to improve business results, or  performance, across organizations
.
P
ERFORMANCE
M
ANAGEMENT
Performance management helps organizations achieve their strategic goals. Rather thandiscarding the data accessibility previous systems fostered, performance managementharnesses it to help ensure that an organization’s data works in service to organizationalgoals to provide information that is actually useful in achieving them. and focus on theOperational Networking Processes between that performance level. The main purpose of  performance management is to link individual objectives and organizational objectives and bring about that individuals obey important worth for enterprise. Additionally, performancemanagement tries to develop skills of people to achieve their capability to satisfy their ambitiousness and also increase profit of a firm
.
T
HE
 
FUNDAMENTALS
 
OF
 
PERFORMANCE
 
MANAGEMENT
 
Page 2
 
PerformanceManagement
Warid Telecom Pvt Ltd
Three keys to creating a system that eliminates costly variation in employee PerformanceHow employees embrace the work they do has a dramatic effect on their company's
 
financial performance. Engaged employees stay on the job longer, and they are safer,
 
more productive,and more profitable.On the other hand employee
engagement is a key factor; it isn't the sole contributor to
 
maximizedemployee performance. Engagement is just one aspect of a larger concept:
 
performancemanagement.For our purposes,
"performance management"
refers to an
 
integrated management system thatboosts the valuable output of employees to its
 
functional maximum -- and keeps it
 
there.
For Example
The performance of more than 4,500 customer service reps at a company that is highlyregarded for its service this company surveyed about 45,000 customers to measure the impactthat its service reps had on customer attitudes. Customer attitude is a potent indicator of 
 
futurevalue creation for companies: Positive customer attitudes predict lower service
 
costs, higher share of wallet, and higher customer retention; negative
 
attitudes predict the opposite
Page 3

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