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Diebold Evolves Self-Service Vault AccessSolutions With Electronic Vault Attendant(EVA) Elite - 29th July, 2009
Solution improves employee efficiency and user satisfaction and mitigates risksNORTH CANTON, Ohio, - To combat safe deposit box fraud and mitigate risk for both financialinstitutions and their customers, Diebold, Incorporated has introduced the Electronic VaultAttendant (EVA) Elite, the first solution of its kind to offer innovative, dual-controlled vault andsafe deposit box access for financial institutions.EVA Elite is a comprehensive, self-service solution utilizing identity management,biometrics and access control to offer secure customer access to safe deposit boxes, while eliminating thenecessity of a vault attendant. Its dual controls include both physical access control to grantentry to the vault's daygate, as well as the use of both an electronic and physical key to enablesafe deposit box owners to gain access to only their assigned boxes. By eliminating the need fora vault attendant, EVA Elite enables branch personnel to focus on core capabilities and higher-value, sales-focused tasks.The EVA Elite solution can be customized depending upon the level of security desired by afinancial institution. Numerous reader devices can be used singularly or combined with thesystem for enrollment and access to the vault daygate, including:* Fingerprint* Hand geometry* Card swipe* Signature captureUsed in addition to both the physical and electronic safe deposit box keys, the EVA Elitesolution integrates multiple access methods to increase security while enhancing the userexperience.Several months ago, Randolph Brooks Federal Credit Union of South Central Texasimplemented the EVA Elite solution at its Bulverde, Texas, branch."We've been very pleased with the response we've received from members and the improvedefficiency of our staff since we implemented EVA Elite," said Pat Tolle, vice president, technicalservices, Randolph Brooks Federal Credit Union. "The solution has greatly freed up employeetime, and the additional layer of security has impressed our members. Members haveexpressed that they appreciate the self-service aspect, as well as the dual access control andthe physical safe deposit box key which they maintain." Tolle also said he expects to implementthe system at many of their other 31 Randolph Brooks Federal Credit Union branches.Security is enhanced with the EVA Elite solution because dual control mitigates risk of bothinternal and external fraud by incorporating both electronic and physical access control. Noother solution on the market combines daygate access control with electronic key access to thesafe deposit box and a physical key managed by the customer. In addition, EVA Elite provides
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