Professional Documents
Culture Documents
972-97442444
-
Text Analytics
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
,
Round Table .Text Analytics
, ," .
, ,highlights :
( ) , 2-
:
- LEADS .1 .
- "Lead" . .
( - )lead -
, .
, .
.2
. .
: ? ? ?
?
- , , .
, , .
,
, .
? , ?
" " : ,
. ... ?
, .
"" .
, . ,
. , ,
/BI ()Queries
( )Discoveries . ""
. - , ...
: ? ?
?
2
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
, ?
, .
" " (
) , - , (
/ ):
"
( , , , )
" " ,
, , .
. ,
.
:
? , ,
. ,
. " " , "
" .
. ,
, '.
,
, , "" (
) BPI Brand Positioning Index ?
. .
, (
) . - ? NLP -
Machine learning ...X
. .
Machine learning .
, ... .
, ,
() , .
3
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
, , ,
.
" " (
) ,
?
? ?
( / / ')
( / ')?
" . .
,
"".
,
, .
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
? 6 .......................................... ................................
? 7 .......................................... ................................ ................................
? 7 ............. ................................ ................................ ................................
? 7 ................ ................................ ................................
8 .................... ................................ ................................ ................................
9 .............. ................................ ................................ :
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
?
( , , , )
, , .IT-
,
, , Practice .
2:
o
- -
( ).
, (
,voice to text ,CRM
) . ,
.
, . ,
"" . , ,
.
- : , .
, , , / , ,
. - .
, ,
CRM / ... .
call center
. ,
.CRM-
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
?
, , ,
/ , ( ) .
, . ,
( ,
, .)Machine Learning
, .
?
"" . ? "" .
.
.
, DW , : DW -
, . DW-
. .
.
BI . DW , VOICE . ,
REAL TIME
. , .
?
:
"" . ;
( , ) ; - ,
; ( , ""
,
) . ,
, . ,
,
.
"" , ( CRM );
/ (
); (
7
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
); .
.
( ).
( ) , ( )
? , ?
,
. ,
, " .
,
, ,
( , , ):
Attivio
Autonomy HP
IBM
Melingo
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
:
:
text analytics- .
, Voice of the
. Customer ,
.
( auto classification )auto categorization text
analytics , .
,
.
, , , " ,
. "
." :"" ,
" "-" , "" .
( ) "".
( , )
.,
85438 ERP- , " "
" " " ".
:
-
.
// .
.
.
...
: ,
edval@matrix.co.il , 852-2385946
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
-IFN:
.1
. ," , , SAP ( )chat .BPM - , -
ECM : . OCR . ,
.
.2
( ) , : ""
"" : ?
?i35
.3
. ,Sue
( )Sue - , . ""
...
IFN . ,
IBM FileNet .FAST -
18
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
:
,
.a : ,
.
.b : ,
.
, ,
.
"" , , ,
:
: ,- ,
: , , ,
: ,
: ,
:
, ? , , , ?
:
- , . ,
( , .QA- , ,' .) .
, . ,
' . , ,
.
, (
) , . :
( , , ')
, ,
, , , (
)
11
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
12
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
:
,SAS " ,
Text Analytics
( )TA .
SAS TA 38 , , , -
. " SAS -
.
SAS
NLP Natural Language Processing
:
SAS Text Miner . ,
, ,
. ,
. ,
.
SAS Enterprise Content Categorization
.
( , ) Entities Extraction .
SAS Sentiment Analysis ( )Sentiment SAS
( , , ')
.
( , ) .
SAS Ontology Management
,
.
SAS , ,
. SAS Social Media Analytics-
SAS
.
. SAS
, .
STKI
,Event Stream Processing ,Big Data .Customer Intelligence SAS
13
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
, ,
.
SAS 35
SAS
http://www.sas.com/en_us/home.html
SAS
http://www.miac.com/
http://www.sas.com/en_us/software/analytics/text-miner.html
http://www.sas.com/en_us/software/analytics/enterprise-
content-categorization.html
http://www.sas.com/en_us/software/analytics/sentiment-
analysis.html
http://www.sas.com/en_us/software/analytics/ontology-
management.html
http://www.sas.com/en_us/software/customer-
intelligence/social-media-analytics.html
http://www.sas.com/en_us/insights/big-data.html
Big Data
http://www.sas.com/en_us/software/data-management/event-
stream-processing.html
http://www.sas.com/en_us/software/analytics.html#forecasting
http://www.sas.com/en_us/software/customer-intelligence.html
Customer Intelligence
14
Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-7907000 Fax. 972-97442444
SAP:
- SAP Text analysis . SAP HANA ,
" "On the fly
. SAP 26 , -
. SAP
, , .
SAP ,
, .
SAP out of the box - Voice of the customer . ,
) (
) , ,(.
SAP HANA ,
. ,
SAP HANA
, ") , .
SAP One stop shop
.Text Analysis
15