Place:
Place represents the location where a product can be purchased. It is often referred to asthe distribution channel. It can include any physical store as well as virtual stores on theInternet.For my motor parts business I will prefer to choose a place of Baitussharaf in Chittagong.I choose this place because there are many motor parts shops. So people always go therefor any service.
Price:
The price is the amount a customer pays for the product. It is determined by a number of factors including market share, competition, material costs, product identity and thecustomer's perceived value of the product. The business may increase or decrease the price of product if other stores have the same product. Price generates profit so it is animportant element of the mix.There are motor parts of different price range. The minimum price of motor parts is 10thousands which are very reasonable comparing with other shop.
Promotion:
Promotion means activities that communicate the merits of the product and persuadetarget customers to buy it .The promotional mix is made up of 5 elements: _ Advertising _ Sales promotion _ Public relations _ Direct marketing _ Personal selling We provide discount for regular customers. The shop kippers that purchase large amountof motor parts we provide free service for them.
People:
The people employed in your organization will determine the quality of service your customers receive. This is truer for services, but also impacts onBusinesses making tangible products.We identify those staff that comes into contact with customers, either face-to faceOr by phone.
1.
Carry out a task analysis of what they do in terms of customer contact.
2
. Involve your staff in setting standards for customer service. For more information oncustomer service, look at the 20-minute Customer Service Program.
3.
Priorities training needs for these staff and provide appropriate training.
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