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Notes on Managed Service and Outsourcing Implementation and Management

Notes on Managed Service and Outsourcing Implementation and Management

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Published by Alan McSweeney

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Published by: Alan McSweeney on Nov 26, 2009
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10/21/2011

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Notes on Managed Serviceand OutsourcingImplementation andManagement
Alan McSweeney
 
November 26, 20092
Agenda
Possible Managed Service Requirements
Benefits of Managed Services
Approach to Solution Analysis, Definition, Selectionand Business Case Generation
Contract Management
Service Transition and Due Diligence
Service Management and Operation
Lessons Learned from Outsourcing Problems
 
November 26, 20093
Possible Managed Service Requirements
Analyse existing processes
Define requirements and proposed new supporting processes
Define and document the requirements of an system to support theprocesses
Generate a business case for the selection of a new system
Identification of suitable products and vendors to be invited topropose asolution
Produce material that can be incorporated into a tender for a system
Define the process for evaluating proposals and responses from vendors
Manage the team to perform the evaluation of the proposals and select themost suitable solution
Additionally possibly assist in managing the implementation of the solution

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