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Pub 135
(10/09)
Need help?
Fax-on-demand
forms: Forms are avail-able 24 hours a day, seven days a week.1 800 748-3676
Internet access:
www.nystax.gov 
.
Access our Answer Center for answers tofrequently asked questions; check your refund status; check your estimated taxaccount; download forms, publications or get tax updatesand other information.
Telephone
 
assistance
is available from8:00 A.M. to 5:00 P.M. (eastern time),Monday through Friday.Refund Status: (518) 457-5149In-state callers without free long distance: 1 800 443-3200(Automated service for refund status is available 24 hoursa day, seven days a week)Personal Income Tax Information Center: (518) 457-5181In-state callers without free long distance: 1 800 225-5829To order forms and publications: (518) 457-5431In-state callers without free long distance: 1 800 462-8100
Text Telephone
(TTY) Hotline (for personswith hearing and speech disabilities usinga TTY): If you have access to a TTY,contact us at 1 800 634-2110. If you do not own a TTY,check with independent living centers or community
action programs to nd out where machines are available
for public use.
Persons with disabilities
: In compliancewith the Americans with Disabilities Act,
we will ensure that our lobbies, ofces,
meeting rooms and other facilities areaccessible to persons with disabilities. If you havequestions about special accommodations for personswith disabilities, call the information center.
Know your rights beforeyou hire a tax preparer 
Most tax preparers act within the law andtreat their clients fairly. But there are somewho don’t.This brochure contains important informa-tion about how to protect yourself whenyou hire a tax preparer.
Para espanol: Veya la publicación 135-SP,
La Declaración de Derechos del Consumidor con Respecto a los Preparadores deDeclaraciones de Impuestos
.
To fle a complaint about
a tax preparer:
•
Visit our Web site at
www.nystax.gov 
 
•
Call (518) 457-2721 (in-state callerswithout free long distance call1 800 417-2678)
•
If your preparer is located in New YorkCity, contact the NYC Department of Consumer Affairs by calling 311 or (212) NEW-YORK from outsideNew York City
Consumer Bill of Rights
Regarding Tax Preparers
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