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HARBINGER
CONSULTANTS
 
Harbinger Consultants is a people-focused social, urban and cultural consultancy committed to community wellbeing, socialinnovation, organisational and non-profit sector resilience, and cultural development. We undertake research, planning,strategy and consultation for clients and partners in the public, private and non-profit sectors. As Harbinger Consultants, JMJohn Armstrong and Linda Carroli draw on their extensive experience working in project management, communityengagement, business development, urban contexts and the cultural sector. We apply enterprising, innovative andinterdisciplinary thinking as well as awareness of ecological, social, design and technological ideas to shape creative andvital futures and cultures for communities, organisations and cities.Working collaboratively with clients and other stakeholders, our processes and methods are designed to engage andactivate the rich streams of intelligence, sense and passion that flow through communities, organisations and places. Weseek to enhance resilience, capacity and wellbeing so that people - decision makers, service providers, enterprises andindustry - can think, plan and act.
SERVICES & CAPABILITY 
 
Harbinger Consultants’ service provision is focused on research, planning and strategy for the realisation of creative andconnected places, environments and spaces. We work across three priorities – both independently and as part of larger project teams – using creative, deliberative and consultative methods to realise enduring and sustainable outcomes that arepeople and planet responsive and futures oriented.
Place
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Community engagement,collaboration and consultation
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Place-based strategic thinking
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Cultural, creative industries andpublic art planning
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Cultural infrastructure, clusteringand precincts
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Robust and smart communitiesand enterprises
Organisations
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For-profit and not-for-profit
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Small to medium enterprise,home-based business and‘solopreneurs’
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Social enterprise, Indigenousenterprise, creative enterprise,and corporate responsibility
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Organisational planning,evaluations and development
Community
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Place, projects and people
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Community development andcapacity building
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Community consultation,collaboration and engagement
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Community infrastructure
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Diversity and inclusion
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Communications, awareness andengagement
PEOPLE
 
JM John Armstrong
has held executive and senior management roles in higher education, enterprise and government. AsManager of Blak Business Smart Business from 2005 to 2008 he led a team of Indigenous staff 
 
to provide ongoingpersonalised, professional guidance for the sustainable development of Aboriginal and Torres Strait Islander businesses.Intensive and extensive consultations with Indigenous Community leaders and others enabled Armstrong to provide avaluable service for a rich and diverse mix of Aboriginal and Torres Strait Islander individuals, enterprises and organisationswith over 600 enquiries and 150+ active clients during the three years. He has worked with many organisations to developand facilitate strategy, policy and change. An experienced project manager and formerly CEO of a creative enterpriseincubator, John was a member of the Board of the Queensland Indigenous Arts Marketing and Export Agency for five yearsand formerly Chair of an arts and disability organisation. Having served on many non-profit Boards he is currently Secretaryof the South East Queensland Indigenous Chamber of Commerce, which has recently secured Federal Governmentfunding. He has also participated in government initiatives in placemaking, creative city and urban agriculture. FormerlyProject Manager of Campfire Group and Gallery Manager of Fire-Works Gallery, John developed and managedinternational, metropolitan and regional cultural projects to facilitate intercultural exchange, cultural export, marketdevelopment and professional development focused on Indigenous art and artists. He was Associate Professor, Head of Visual Arts at QUT for a number of years. As an award winning contemporary artist, practicing in the 1970s and 80s, Armstrong travelled widely and his artwork is held in many public collections. He represented Australia in internationalcultural events such as the Sao Paolo Biennale and the Paris Biennale.
Linda Carroli
has completed studies in media, cultural studies and heritage and is currently undertaking postgraduatestudies in urban planning and design. For two decades she has worked freelance in research, writing, editing and projectmanagement. Most recently she has worked in strategic communications and community consultation in the urbandevelopment industry. Her work in the arts, museum and heritage sector, community services, creative industries and urbanenvironment has included community development, reporting and analysis, public relations, planning and policy, program
 
evaluation, project management, publishing and information/digital content management. She has served on many non-profit boards and most recently four years on the Board, including three as Chair, of the Australian Network for Art andTechnology, a national art, science and technology organisation, She was formerly the editor of Fine Art Forum, aninternational art, science and technology electronic magazine and edited
The Ideas Book 
(UQP, 2005). Having participatedin a range of urban, regional, cultural and community planning initiatives, she has a current research interest in theintersection of technology, science, urbanism and culture. Formerly a member of the state government’s QueenslandGovernment Community Forum for the Greater Brisbane Region, she has recently been appointed Deputy Chair of RegionalDevelopment Australia’s Brisbane committee. As an award winning writer of interactive works and non-fiction, she continuesto publish and produce in a range of media and contexts both nationally and internationally. She is also the recipient of aCentenary Medal for ‘long and distinguished service in the arts’.
EXPERIENCE
 
 As a small, collaborative and dynamic consultancy, Harbinger Consultants has worked a diverse range of projects thatprovide direction and clarity for our clients and their stakeholders while achieving positive community outcomes.
Moreton Bay Regional Council Cultural Strategy andPlan
 Moreton Bay Regional CouncilIn partnership with Brecknock Consulting, Harbinger Consultants was involved in the development of the MoretonBay Regional Council’s Cultural Strategy & Plan. This hasrequired cultural mapping and extensive consultation acrossthe cultural and creative industries sectors and broader community. As part of the project team, Harbinger hasundertaken community consultation within the planningprocess to ensure significant community input in shaping theplan. The consultation process involved stakeholder identification, online and printed surveys, face to faceinterviews, information sessions and facilitated focus groups.
Community Centre Planning in an EmergingMasterplanned Community
 State Government A new community centre will be constructed as part of themasterplanning and development process for an emergingsuburban community on a outer suburban greenfield site.Harbinger Consultants worked with Foresters CommunityFinance to undertake community consultation to identifypreferences for the community centre’s offer with a view toscoping potential uses, tenants and service provision of thecentre. Harbinger also facilitated focus groups, interviewsand community meetings as part of the consultationprocess. The consultation outcomes also informed theoperational plan and design concepts for the centre.
Cultural Wellbeing: Indigenous Program Strategy
  Access Arts As a provider of cultural services and programs to peopleand communities experiencing disadvantage and/or disability, Access Arts delivers an Indigenous CulturalProgram. In undertaking a review of the program with a viewto developing some strategic directions for the program,Harbinger formulated the program under the umbrella of cultural wellbeing. The intention in this framing was toensure an intercultural awareness and communicationthroughout the organisation as well as developing theprogram in a way that drew
connections between culture,community and country
as foundational in Indigenouspeople’s well-being. The review included desktop research,interviews and focus groups.
Disability Action Plan
 Queensland Performing Arts CentreQPAC has recently undergone redevelopment andsignificant change management. As part of that process,Harbinger has developed a Disability Action Plan that willensure that customer relations and services are appropriatefor people with disabilities, and so that cultural events arefully accessible to people with disabilities and the wellbeingof customers with disabilities is understood. This hasinvolved consultation and awareness-raising with the staff and management team of QPAC as well as disabilityawareness workshops.
CONTACT
 
JM John ArmstrongHarbinger ConsultantsPO Box 334, Aspley Qld 4034Phone: 07 3863 1096Mob: 0418 224 953 jmjarmstrong@hotmail.comhttp://harbingerconsultants.wordpress.com ABN: 54 657 665 684
 
 
JM JOHN A
RMSTRONG
 
PROFESSIONAL PROFILE
 
JM John Armstrong
is owner and principal of Harbinger Consultants, whichfocuses on research, strategy and engagement. This consultancy appliescreativity, knowledge and action to shape desired futures of organisations,communities and places. Prior to establishing Harbinger Consultants, Johnserved in a variety of roles where he was responsible for major initiatives inpolicy and industry development and export as well as large projects with anemphasis on business, sustainability and community accountability andparticipation.
 
John is a specialist in social, Indigenous and creative enterprise development.In 2009, John lectured in the Indigenous business program at the AustralianCatholic University. He was the inaugural Manager of Blak Business SmartBusiness, an Indigenous Business Hub formed through a partnership betweenlocal, state and federal governments. Previous to this he worked at ArtsQueensland on the Visual Arts and Craft Strategy implementation and was the inaugural Director of artSynC, a regionallybased arts business incubator working towards developing arts enterprise activity in and around the Sunshine Coast. In thisrole, he initiated a range of programs aimed at supporting emerging creative industries enterprises in the region whilecontributing to economic development policy and regional planning initiatives.John believes that appropriate and effective community and stakeholder consultation and rich social dialogue inorganisations, communities and places are essential for ensuring the design and delivery of services, products and facilities.He is a highly experienced facilitator having designed and delivered forums and consultation sessions for a range of clientsincluding government, community organisations and small to medium enterprises. John has facilitated for Indigenous andcross-cultural contexts, drawing on culturally appropriate methods and approaches. His facilitation practice emphasisesscenarios, mindfulness and deliberation with a view to promoting learning, co-intelligence and co-creation, creative problemsolving and aspirational visioning that can be strategically planned and practically realised.Formerly an educator and researcher working in higher education, he is committed to working with people to realise their potential and recently joined the QUT Career Mentoring Program and continues to supervise PhD students. He has lecturedat university level in Visual Arts and was the Head of the Visual Arts Department of QUT for several years and AssistantDean on secondment at QUT, where he was responsible for a change management process, restructuring one academicschool into two separate schools. He has developed and taught postgraduate and undergraduate programs andprofessional development courses for several universities around Australia. John was Chair of QUT’s Cultural DiversityWorking Party for several years. While at QUT he initiated and contributed to many community and sector outreach projectsto ensure a viable local cultural industry that could support and absorb emerging artists and arts professionals, while alsoensuring the University’s social responsibility was dynamic and meaningful.Committed to robust and resilient organisations, John has been involved with several arts organisations as a member andoffice bearer of the boards of Fine Art Forum, Arterial, Metro Arts and
Eyeline Magazine
and served as the President of  Access Arts Inc for a number of years. John is currently the Secretary of the South East Queensland Indigenous Chamber of Commerce and is also a member of Local Enterprise Advisory Partnership (LEAP) with Mission Australia
.
He was a member of the Queensland Indigenous Arts Marketing & Export Agency Board for five years. As a consultant, he has worked with arange of organisations including the Princess Alexandra Hospital, Craft Queensland, Brisbane Ethnic Music & Arts Centre, Access Arts and the Brisbane City Council as well as a number of regional community groups and organisations.He was Project Manager of Campfire Group Projects and Manager of Fire-Works Gallery, an Indigenous art gallery locatedin Brisbane with an international and national client and project base. As Project Manager for Campfire Group his major projects included: ‘Dreamtime: The Dark & The Light’ for Sammlung Essl in Vienna, Austria in 2001; The QueenslandIndigenous Art & Craft Pavilion for ATSIC at the 2001 Goodwill Games, Brisbane; and the Australian Indigenous ArtExhibition for Department of Prime Minister & Cabinet at CHOGM 2, Coolum in 2002.
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uploaded a new revision for this document (#3)

11 / 27 / 2009

uploaded a new revision for this document (#2)

11 / 27 / 2009

uploaded a new revision for this document (#1)

11 / 27 / 2009
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