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Credit Card HSBC

Credit Card HSBC

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Published by love_30801
for mba students
for mba students

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Published by: love_30801 on Nov 28, 2009
Copyright:Attribution Non-commercial

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07/20/2013

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ARESEARCH REPORTON
C
USTOMER
S
ATISFACTION
C
RITERIA
 F
OR
C
REDIT
C
ARDS
IN THE PARTIAL FULFILLMENT OF REQUIREMENTFOR THE AWARD OF
BACHELOR OF BUSINESS ADMINISTRATIONBACHELOR OF BUSINESS ADMINISTRATION
(BBA)
ACADEMIC SESSION: 2003-2006UNDER THE GUIDANCE OF: SUBMITTED BY :Mrs. Pankaj Bhardwaj GAURAV BHAMABranch Manager BBA-V SEM.HSBC BANK LTD., NEW DELHI ROLL NO.: 9357551
Institute of ManagementStudies
C-238, BULANDSHAHAR G.T. ROAD, LAL QUAN, P.B. NO. 57,
 
Ghaziabad-201009
 
PREFACEPREFACE
This Project Report has been prepared towards the partialfulfillment of 
Bachelor of Business Administration.
The present day managers of business concern function in adynamic environment. In a world in which change is a suite & notan exception nothing is certain markets can’t relax once theyhave launched their product or service in market.In a dynamic world a business concern has the drive through athick fog of in certifications & risk & a worng move may provedisastrous. It is here that a business managers beeds to thickwhat a customers thinks & exception from his product & how cancustomers exception can be translated into features & attributesof the product so that customer feels delighted. This project triesto drive into the minds of customers of credit cards & tries toknow what they actually expect from a credit card service.This study is based on unskiasked respondents given by the sokind respondents.

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