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As a manager, it is your job to ensure that your employees
Buildinga HighMorale Workplace
B u ild in g a H ig h M o ra le W o rk p la c e

Author:Anne Bruce
Publisher:McGraw-Hill
Date of Publication:2002

ISBN:0071406182
Number of Pages:159 pages
About the Author
A b o u t th e A u th o r
The Big Idea
The B ig Idea
About the Authors
A b o u t th e A u th o rs
Anne Bruce
A n n e B ru c e

Over the years, Anne Bruce has evolved from the best-selling author of several books in the field of human behavior, leadership, and motivation to an inspirational force and a respected specialist, speaker, and trainer in the area of human development and personal growth.

Anne's books, such as Perfect Phrases
for Documenting Employee
Performance Problems,

Building a High Morale Workplace, How to Motivate Every Employee, Leaders - Start to Finish: A Road Map for Developing and Training Leaders At All Levels, and Motivating Employees,

have inspired thousands of people and have been translated into more than a dozen languages worldwide.

For more information, visit
http: / / www.annebruce.co.

consistently display high enthusiasm, energy and morale. After all, employees with high morale perform better than their counterparts who force themselves to go to work every morning merely because they have bills to pay.

To build a high-morale workplace, you need to be able to create a fun work environment that can inspire your employees. Author and keynote speaker Anne Bruce shows you the easy way how. You will learn how to build quality relationships with your workers, how to give and get valuable feedback, and how to help employees regain lost morale. If you are a manager who continuously seeks ways to improve your company's bottom line, this is the book for you.

Published by BusinessSummaries, Building 3005 Unit 258, 4440 NW 73rd Ave, Miami, Florida 33166 \u00a92006 BusinessSummaries All rights reserved. No part of this summary may be reproduced or transmitted in any form or by any means, electronic, photocopying, or otherwise, without prior notice of BusinessSummaries.com

Building a High Morale Workplace by Anne Bruce
B u ild in g a H ig h M o r a le W o r k p la c e b y A n n e B r u c e
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Managers are finally realizing that a high morale workplace is just as important as great customer service and superior products. Unfortunately, that task has become even more challenging as we live in a world where change is constant and job security is a thing of the past.

Morale can only exist when people feel special. Therefore, you should be able to establish a group identity that can make people feel good about themselves. You should also provide your employees with sufficient training as this will increase their job confidence. Another way to increase morale is to share positive experiences and feelings.

Here are other ways to build employee morale:
\u00b7
Reward workers when they exceed your expectations.\ue000
\u00b7
Empower your employees.\ue000
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Listen to employee grievances and settle them as soon as possible,\ue000
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Tune into the emotional needs of your employees. \ue000
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Generate a spirit of gratitude. \ue000
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Spread contagious enthusiasm.\ue000
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Treat employees as humans, not just workers.\ue000
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Foster a community and not a corporation.\ue000
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Globalization is upon us and it is affecting employee morale. If your employees are
spread out all over the world, it might be a bigger challenge to increase their morale.
Here are some tips you can use to build a high global feeling among your workers:
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Explain to your workers the value of what they contribute to the company.
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Communicate frequently and find ways to foster enthusiasm no matter how
distant your employees may be.\ue000
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Use humor.\ue000
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Encourage global innovation.\ue000
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Do not tolerate complacency.\ue000
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Workers in their 20s and 30s are not looking for an office where they can retire in. They will not hesitate to seize better opportunities that pass by. As a manager, the only thing you can do is to try to hold on to your key employees for as long as you can.

By holding on to star performers, you are keeping workplace morale on an optimum
level. Here are ways to keep your key employees longer:
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Explain clearly and teach employees how the business is run.\ue000
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Assist employees in finding new jobs internally.\ue000
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Building a High Morale Workplace by Anne Bruce
B u ild in g a H ig h M o r a le W o r k p la c e b y A n n e B r u c e
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Treat people the way they want to be treated.\ue000
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Mentor everyone.\ue000
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Join employees in their after-work get-togethers.\ue000
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Make sure your employees are having fun.\ue000
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Know everyone's names.\ue000
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Be clear about your expectations immediately.\ue000
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Conduct exit interviews and use the information to improve.\ue000
Four Steps to Smarter Hiring
Naturally, hiring the right people is as important as retaining your star performers.
Here are the four steps that can help you:

1. Hire for attitude and train for skill.
2. Don't hire thinking that your candidate can be changed.
3. Let past behavior be a gauge for future behavior.
4. Simulate the job.

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You should do all you can to enhance your company's work environment. Don't worry because this does not involve heavy spending. The best way to alter your work environment for the better is to change workplace behaviors and improve the way your leaders communicate and treat their employees. In other words, you must love your people. If you do, they will love where they work.

Here are some suggestions on altering the environment for your workers:
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Treat workers with respect and dignity.\ue000
\u00b7
Show care and concern for their families.\ue000
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If you don't know what your employees need, ask.\ue000
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Provide sufficient training for everyone.\ue000
Redesign Jobs

Remember that employees want interesting jobs that can maximize their talents. You must, therefore, help them find jobs that can help them meet their full potential. Jobs can get stagnant so it is your duty to redesign these jobs to suit the needs of your employees.

Here are some tips and techniques you can use:
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Keep jobs multi-task and multi-talent driven.\ue000
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Explain to your employees the pride and purpose associated with the job.\ue000
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Give people more responsibility and not just more work.\ue000
\u00b7
Encourage your employees to get close to customers.\ue000
\u00b7
Give your workers the freedom to care and to grow.\ue000
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