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SAP Utilities

The SAPUt ilit ie s (IS-U) component is a sales and information system that supports all business
processes and utility services of a utility company. You can use IS-U for managing and billing residential,
commercial and industrial, and prospective customers. This component also allows you to manage and
bill customers who receive services, purchase goods, or pay fees and taxes.

If you have any comments or suggestions regarding this documentation, we are always grateful for
IS-U is integrated with the
Service Management(P M- S MA ),
Customer Service (CS) and Sales and
Distribution (SD) application components, enabling you to bill service orders, service contracts, and the
sale of goods.
Contract Accounts Receivable and Payable (FI-CA) component manages the large number of
postings from billing and budget billing requests.
IS-U uses the
SAP Business Workflow (BC-BMIT-WFM) application component to automate business
processes. Common workflows include initial creation of a service connection and the disconnection of
SAP Utilities
Basic Functions you manage addresses and regional structures, as well as
generating dates and schedules for meter readings, billings, and budget billings.
Master Data you manage data that remains fixed for long periods of time. In IS-U,
this data includes the business partners, contracts and contract accounts, connection
objects (buildings and real estate) and the premises, installations, and device locations
contained therein.
Device Management you manage the installations, meter reading, and the
certification of all devices for a utility company.
The IS-U
Billing component is used for billing the following standard divisions: Electricity,
gas, water/waste water, district heating, and multimedia services (for example, cable TV).
The IS-U
Invoicing component enables you to group services and invoice them on one
bill. You can also use the component to calculate and charge fees and taxes.
Kundenservice you can use the
Customer Interaction Center (CIC) or
Office to display all data and start frequently used business processes. In
Services your customers can send you new data or changes to their existing data via the
Internet. For example, they can grant you collection authorization or register a move-in.
Energy Data Management (EDM) is a solution that meets the requirements of interval reading,
schedule management, and the billing of interval energy consumption. EDM covers the following
Central database for energy data (Energy Data Repository)
Settlement and schedule management using the settlement workbench
Billing of profiles using real-time-pricing billing (RTP billing)
Work Management combines various SAP components and enhances them to include industry-
specific functions for planning, calculating, executing, and billing work orders.
SAP Waste and Recycling (IS-U-WA) is a comprehensive logistics, billing, service, and customer
service system that covers all the business processes required by a waste disposal company.
Intercompany Data Exchange (IDE) is a solution that covers the requirements that have arisen
from the deregulation of energy markets. IDE covers the following areas:
Management of deregulation data
Process execution
Management of data exchange processes

In August 2002, SAP launched the Efficiency Project IS-U/CCS. The idea was conceived of following a
number of projects, in which customers expressed the desire to improve the efficiency of certain IS-
U/CCS mass dialog processes (such as Find Business Partner, Identify Business Partner, Move-In,
Move-Out, Move-In/Out, Change Bank Details, Bill Correction). The documents referred to below all
contain information that you require in order quickly and efficiently implement the optimization measures
developed in this project. We strongly recommend that you implement these measures in your company
as they will significantly improve processing times.

You can find the documentation in the SAP Service Marketplace under http://service.sap.com/utilities\u2192
Product Information\u2192 IS-U/CCS\u2192 General\u2192 Cookbooks&Guidelines:
Documentation Increased Efficiency IS-U/CCS \u2013 Available Optimization Options

This document describes the optimization options that are available as of SAP IS-U/CCS Release
4.64. For example, we determined that we were not taking full advantage of the optimization
possibilities in processes such as move-in, move-out, and move-in/out, which are used very

regularly. This cookbook provides relevant information and stresses the importance of placing
particular value on efficient processes during all implementation projects.
Documentation Increased Efficiency IS-U/CCS \u2013 New Developments

This document describes the new developments that SAP provided as an add-on support package
(AOSP) for SAP IS-U/CCS Release 4.64 in July 2003 and for SAP IS-U/CCS Release 4.71 in
September 2003 (new developments included Accelerated Move-In/Out, and express transactions
Change Bank Data, and Change Budget Billing Amount). As of IS-U/CCS Release 4.72, these new
developments are part of SAP Utilities.

Cross-Industry Solutions
In addition, you can make use of the following cross-industry solutions:
SAP Business Information Warehouse for the utilities industry
You can find this documentation via the SAP HelpPortal (http://help.sap.com).
SAP Customer Relationship Management for the utilities industry.
You can find this documentation in the SAP Solution Manager.
SAP Enterprise Portals for the utilities industry.
You can find this information via the the iView Studio (www.iviewstudio.com).
Basic Functions
This component contains the following basic functions of the Utilities Industry (IS-U) component:
Central management of address data arranged according to postal and political regional structure
Scheduling at the meter reading unit and portion levels
Regional Structure
This component organizes a supply area on the basis of the following elements:
Postal regional structure
This is essentially composed of cities and streets with their street sections. City districts and P.O.
boxes can also be represented. You can store a postal code for each object.
Political regional structure
Unlike the postal regional structure, you can define the political regional structure yourself.

The political regional structure is linked via the postal regional structure to the addresses of the
connection objects. This means that the elements of the political regional structure stored in the
system correspond to elements of the postal regional structure (cities, streets and street

The regional structure uses the standard component Address Management (CA-GTF-ADR) component to
check and allocate addresses. For more information, see Customizing (Cross Application Components\u2192
General Application Functions\u2192 Address Management).

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