Last February I visited Paris for a couple of days. It was nice to spend some time in a different environment. It might have been the fact that I had to communicate in French. Perhaps I
enjoyed guring out the Parisian metro system. Whatever the
reason, I returned to work on Monday bursting with energy! Stepping outside your comfort zone from time to time can provide you with new insights and successes. In this magazine you can read how the University of St Andrews changed its
culture to achieve success. They recently became the rst
European university to receive a three-star service desk accreditation.
We also explore the topic of shared service management,
how you can improve trust between departments, and tips on creating effective customer satisfaction surveys. I hope this magazine gives you plenty of inspiration to seek out new challenges. Enjoy your read!Milou Snaterse, Editor-in-Chief