Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
0Activity
0 of .
Results for:
No results containing your search query
P. 1
US Veterans Affairs 2010 2014 Strategic Plan

US Veterans Affairs 2010 2014 Strategic Plan

Ratings: (0)|Views: 4 |Likes:
Published by wmartin46
Strategic Plan for the Department of Veterans Affairs for 2010-2014.
Strategic Plan for the Department of Veterans Affairs for 2010-2014.

More info:

Published by: wmartin46 on Jul 12, 2014
Copyright:Traditional Copyright: All rights reserved

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

07/12/2014

pdf

text

original

 
Strategic Plan FY 2010 – 2014
 
Strategic Plan FY 2010 – 2014Page A
 
 people-centric results-driven forward-looking
Department of Veterans Affairs
Office of the Secretary
Washington, DC 20420
J
UNE
 2010
 
Strategic Plan FY 2010 – 2014
 
Strategic Plan FY 2010 – 2014Page i
Table of Contents
1 LETTER FROM THE SECRETARY
VA Strategic Plan FY 2010-2014 .........................................................................................................................................1
5 INTRODUCTION8 LIST OF ACRONYMS11 CHAPTER 1: FRAMING THE PLAN
VA: yesterday, today, and tomorrow
 ..............................................................................................................11
Yesterday  ..........................................................................................................................................................................................11Today  .................................................................................................................................................................................................11Tomorrow  .........................................................................................................................................................................................12
 Today’s operating environment
......................................................................................................................12
 A changing Veteran population .................................................................................................................................................12The challenging external environment  .....................................................................................................................................14 Opportunities to improve performance ...................................................................................................................................15
19 CHAPTER 2: THE STRATEGIC PLANNING FRAMEWORK 
Navigating the
 VA Strategic Plan for FY 2010-2014 .....................................................................................19
Guiding principles
 ............................................................................................................................................21
Strategic goals
...................................................................................................................................................21
Integrated objectives
......................................................................................................................................22
Integrated objective 1: Make it easier for Veterans and their families to receive the right benefits, meeting their expectations for quality, timeliness, and responsiveness .....................................................................................................22Integrated strategies to achieve objective 1 .....................................................................................................22Integrated objective 2: Educate and empower Veterans and their families through proactive outreach and effective advocacy  ..........................................................................................................................................................................................23Integrated strategies to achieve objective 2 .....................................................................................................23Integrated objective 3: Build our internal capacity to serve Veterans, their families, our employees, and other stakeholders efficiently and effectively  .....................................................................................................................................24Integrated strategies to achieve objective 3......................................................................................................24
Major Initiatives
 ................................................................................................................................................25
Supporting Initiatives
 ......................................................................................................................................25
VA’s approach to execution
 .............................................................................................................................26
Major Initiatives ..............................................................................................................................................................................27 

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->