DESARROLLO DE PREGUNTAS N 03

1. Los tiempos de atencin al cliente en minutos en una entidad financiera BCP

tienen distribucin normal con media 10 minutos y desviacin estndar de
0.6 minutos, hallar:
a.

La probabilidad de que el tiempo de atencin sea menor a 11 minutos.

XN (10; 0.62)

11 10
)
0.6
P (X < 11) = P( Z 1.67)
P (X < 11) = P( Z

P (X < 11) = 0.9525

b.

El porcentaje de clientes con un tiempo de atencin mayor a 8 minutos.

P (X >8) = 1 P( X 8)

8 10
)
0.6
P (X >8) = 1 P( Z 3.33)
P (X >8) = 1 0.0004
P (X >8) = 1 P( Z

P (X >8) = 0.9996
P (X >8) = 99.96%

c.

Si en un da se atiende a 1500 clientes.

n = 1500
Cuntos clientes son atendidos en menos de 10 minutos.

10 10
)
0.6
P (X < 10) = P( Z 0)
P (X < 10) = P( Z

P (X < 10) = 0.5000

N de clientes 1500
P (X < 10) = 1500 x 0.5000
P (X < 10) = 750 clientes
Cuntos clientes son atendidos en ms de 11 minutos.
P (X >11) = 1 P( X 11)

11 10
)
0.6
P (X >11) = 1 P( Z 1.67)
P (X >11) = 1 0.9525
P (X >11) = 1 P( Z

P (X >11) = 0.0475
N de clientes 1500

P (X >11) = 1500 x 0.0425

P (X >11) = 71.25 Clientes
d.

Cul es tiempo mximo en que son atendidos el 5% de los clientes?

P( X x1 ) 5%
P( X

X 10
) 0.05
0.6

X 10
) 1.64
0.6
X-10 = -0.98
X = -0.98 + 10
X = 9.016 MINUTOS
e.

Cul es el tiempo mnimo en que son atendidos el 90% de los clientes?

P( X x1 ) 90%
1 P( X x) 0.90
X 10
) 0.90
0.6
X 10
P( Z
) 0.90 1
0.6
X 10
P( Z
) 0.10
0.6
X 10
) 1.28
0.6
X 0.768 10

1 P( Z

X = 9.232 MINUTOS
2. Si T se distribuye mediante una t20 hallar:
a.

P [T 2.528] = ?
P [T 2.528] = 0.99
0.99

2.528

0.10

0.05

0.025

0.01

0.005

0.0025

0.001

0.90

0.95

0.975

0.99

0.995

0.9975

0.999

t0.90

t0.95

t0.975

t0.99

t0.995

t0.9975

t0.999

1
2
.
.
.
19
20
21
.
.
.
500
.
.
.

2.528

b. P[-1.325 T 2.845]
P [-1.325 T 2.845] = P (T 2.845) P (T - 1.325)
P [-1.325 T 2.845] = P (T 2.845) (1 -P (T 1.325)
P [-1.325 T 2.845] = 0.995 (1- 0.90)
P [-1.325 T 2.845] = 0.995 0.10
P [-1.325 T 2.845] = 0.895

0.895

-1.325

2.845

c. P[T -1.325]

0.10

0.05

0.025

0.01

0.005

0.0025

0.001

0.90

0.95

0.975

0.99

0.995

0.9975

0.999

t0.90

t0.95

t0.975

t0.99

t0.995

t0.9975

t0.999

1
2
.
.
.
19
20
21
.
.
.
500
.
.
.

1.325

P [T -1.325] = 1 - P (T - 1.325)
P [T -1.325] = 1 (1 P (T 1.325))
P [T -1.325] = 1 (1 0.90)
P [T -1.325] = 0.90
0.90

-1.325

d. P[T -2.845]

0.10

0.05

0.025

0.01

0.005

0.0025

0.001

0.90

0.95

0.975

0.99

0.995

0.9975

0.999

t0.90

t0.95

t0.975

t0.99

t0.995

t0.9975

t0.999

1
2
.
.
.
19
20
21
.
.
.
500
.
.
.

2.845

P [T -2.845] = P (T 2.845)
P [T -2.845] = 1 P (T< 2.845))
P [T -2.845] = 1 0.995
P [T -2.845] = 0.005

0.005

-2.845

3. Si T se distribuye mediante una t20, hallar los puntos - t0

siguientes reas :
a. P [ - t0 T t0 ] = 0.98
P (T t0) - P (T -t0)
P (T t0) (1 -P (T -t0)
2P (T t0)-1 = 0.98 por propiedad
P (T t0) =

1 0.98
1.98
)
0.99
2
2

t0 = 2.528
P [- 2.528 T 2.528] = 0.98
De acuerdo a la tabla IV

0.98

-2.528

b. P[T - t0 ] = 0.10
P [T -t0] = P (T t0)
P [T -t0] = 1 P (T< 0.10))
P [T - t0] = 1 0.10
P [T - t0] = 0.90
- t0 = -1.325
De acuerdo a la tabla III

0.10

-1.325

2.528

t0 en las

0.10

0.05

0.025

0.01

0.005

0.0025

0.001

0.90

0.95

0.975

0.99

0.995

0.9975

0.999

t0.90

t0.95

t0.975

t0.99

t0.995

t0.9975

t0.999

1
2
.
.
.
19
20
21
.
.
.

1.325

c. P[T t0 ] = 0.975
t0 = 2.086

0.975

2.086

0.10

0.05

0.025

0.01

0.005

0.0025

0.001

0.90

0.95

0.975

0.99

0.995

0.9975

0.999

t0.90

t0.95

t0.975

t0.99

t0.995

t0.9975

t0.999

1
2
.
.
.
19
20
21
.
.
.

2.086

d. P[T - t0 ] = 0.95

0.10

0.05

0.025

0.01

0.005

0.0025

0.001

0.90

0.95

0.975

0.99

0.995

0.9975

0.999

t0.90

t0.95

t0.975

t0.99

t0.995

t0.9975

t0.999

1
2
.
.
.
19
20
21
.
.
.

1.725

1 - P (T -t0) = 0.95
1 (1 - P (T -t0) = 0.95
P (T -t0) = 0.95
-t0 = 1.725

0.95

-1.725

4. Si X se distribuye mediante una X 20 hallar:

a. P[X 40.00].
v

X2 0.995

X20.99

1
2
.
.
.
19
20
21
.
.
.

X20.975

X20.95

2.086

P[X 40.00] = 1- P (X < 40.00)

P[X 40.00] = 1- 0.995
P[X 40.00] = 0.005

0.005

40.00

0
b. P[15.45 X 40.00]

P [15.45 X 40.00] = P [40.00 X 15.45]

P [15.45 X 40.00] = 0.995 0.25
P [15.45 X 40.00] = 0.745

X20.90

X20.005

0.745

15.45

40.00

c. P[X 10.85]
P[X 10.85] = 0.05
X2 0.995

v
1
2
.
.
.
19
20
21
.
.
.

X20.99

X20.975

X20.05

10.85

0.05

15.45

X20.005

d. P[X 28.41]
P[X 28.41] = 0.90

X2 0.995

X20.99

X20.975

1
2
.
.
.
19
20
21
.
.
.

X20.95

X20.90

28.41

0.90

28.41

X20.005