Professional Documents
Culture Documents
ian.trudel@gmail.com
November, 30 t h 2009
Rationale
Numerous compelling reasons may motivate an individual
or a group to know whether or not an apologetic person is
truthful and sincere. For example, the need for closure or
interest in reconciliation may be the driving force to know.
It may help a company to know if a troublesome employee
is truly sorry and will promptly remedy to the situation. It
may be an influential factor to lessen a punishment in the
Court of Law. Personal and professional relationships alike
will benefit from determining truthfulness in an apology
regardless of the reasons.
Statement Analysis
Statement analysis related articles are listed in the
references section available below for those who are not
familiar with it. These references should serve as a starting
point, if you have no prior experience in statement
analysis, but are more than enough to assist you in
analyzing most apologies. Only few elements from these
articles are reiterated in this essay.
Extraneous Information
Any information that does not answer to the questions as
defined in subsection “ Apologetic Statements ” is
considered extraneous [4] . A deceptive person might be
tempted to communicate a considerable amount of
extraneous information in order to divert the attention from
the important questions and thus reducing the
completeness of the apologetic statement.
Structure of an Apology
The structure of an apology is certainly important and
should be close to the structure described in an Anatomy
of an Apology [2] . In a perfect world, a truthful and sincere
apologetic person will apologize in a structured and concise
manner.
Non-Apology Apology
A non-apology apology is an apology that sounds like one
while in fact it is not. Consider the following apology, "I'm
sorry you were offended by my remarks." [8] A great and
simple apology can be rendered non-apologetic by a simple
word, as in the following example, "I'm sorry if you were
offended by my remarks."
Emotions in an Apology
Every human being experience emotions in a continuous
manner with more or less intensity. Emotions occur in a
given situation for many different reasons and the intensity
will vary according to the emotional involvement of a given
person. The situation might trigger emotions in an
apologetic person when it happens but it might also occur
while recollecting events or during the process of
formulating an apology in writing or in person.
Insults in an Apology
Believe it or not, some apologetic persons insult the person
they are apologizing to in their apologies. An apology is
about respect. Direct and indirect insults are a sign of
insincerity.
Private versus Public Apologies
An apologetic person should apologize publicly, and
possibly privately, when he or she has caused harm in
public and/or to the reputation of another person. This
include any harm caused in public, for example, the general
public, friends and acquaintances, business partners,
customers and so on. An apologetic person who has caused
harm under the public eyes who is apologizing privately
may be trying to save his or her own face. It is deceptive
and a sign of insincerity.
Further Investigation
A letter of apology may not always be enough to determine
truthfulness and sincerity of the apologetic person. For this
reason, an investigation may bring forward important
elements to be considered. The most valuable assets in an
apology, aside the apology itself, are the apologetic person
and the person who receives the apology. Learning about
both parties may help to understand the underlying
dynamic of each person, individually and in their
relationship, and the intentions behind an apology.
Conclusion
The approach discussed in this essay is based on
fundamentals of statement analysis and describes the
differences particular to an apology. An acceptable
appreciation of the truthfulness and sincerity in an apology
can be determined using this approach in a relatively short
time. The benefits in knowing whether or not an apology is
truthful and sincere can encourage a speedy reconciliation
or avoid further harm.
References
[1] Valuable information on Statement Analysis, by
Mark McClish, at http://www.statementanalysis.com/ .
[2] Anatomy of An Apology, Ian Trudel, November,
th
25 , 2009, at http://mecenia.blogspot.com/2009/11/anatomy-
of-apology.html .
[3] “What Do Suspects' Words Really Reveal?”, Susan
H. Adams, FBI Law Enforcement Bulletin, October,
1996.
[4] “Statement Analysis Field Examination Technique :
A Useful Investigative Tool”, Gene Klopf and Andrew
Tooke, FBI Enforcement Bulletin, April, 2003.
[5] “Text Bridges and the Micro-Action Interview”, John
R. Schafer, Ph.D., FBI Law Enforcement Bulletin,
January, 2008.
[6] “Are You Telling Me the Truth? Indicators of
Veracity in Written Statements”, Susan H. Adams,
Ph.D., John P. Jarvis, Ph.D., FBI Law Enforcement
Bulletin, October, 2004.
[7] Qualifiers at
http://en.wikipedia.org/wiki/Grammatical_modifier .
[8] Non-Apology Apology at
http://en.wikipedia.org/wiki/Non-apology_apology .