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2.1.7.1. Pengertian Customer Loyalty for Pengaruh Customer Satisfaction dan Trust terhadap Customer Loyalty dan Word of Mouth melalui Customer-based Corporate Reputation BRI Cabang Gresik Panglima Sudirman
its replication research based on Walsh et al. (2008) with a 100 customers of Bank Rakyat Indonesia Cabang Gresik as a sample using path analysis to study the relationship between customer satisfaction, trust to customer-based corporate…
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