District of Columbia Public Library

Library Services

Performance Report
FY2014 - 3rd QTR (Apr-Jun)

Document #8.2 | Board of Library Trustees Meeting | July 23, 2014

Quarterly Library Services Performance Report

FY2014 3rd Quarter
Expanded Open Hours Effective October 1, 2013
Location

FY13 Open
Hours/
Week

FY14 Open
Hours/
Week

Increased
Hours/
Week

% Change
from Prior
FY

Martin Luther King Jr. Memorial Library

54

66

12

22%

22 Neighborhood Libraries

48

63

15

30%

3 Neighborhood Libraries - Shared Sites

(Deanwood, NW1, Rosedale)

48

52

8%

1,254

1,597

343

27%

Total Open Hours/week 26 locations

Service Impacts FY13 Q3 - FY14 Q3

Key Performance Indicators

Programs

FY13 Q3

FY14 Q3

% Change
FY14 Q3/
FY13 Q3

YTD Actual

YTD Goal

% of YTD
Goal

2,816

3,525

25%

N/A

N/A

N/A

Program Attendance

74,754

75,400

1%

198,415

280,267

71%

Community Meetings

4,948

6,851

38%

18,286

21,560

85%

55,282

76,851

39%

226,634

268,611

84%

Circulation

800,388

992,029

24%

2,850,137

3,299,121

86%

Public Access Computer Sessions

221,129

265,843

20%

772,029

884,241

87%

Community Meeting Attendance

Notes:
Key performance results are on track to meet the FY2014 goals. Performance goals were set in each area
based on historical results; expanded hours use expectations, and building opening/closing projections. There
is not a goal set for the number of programs offered.

Visitor (Traffic) Counts

DC Public Library has implemented thermal people counters in every location. Thermal imaging technology senses infrared radiation to
track traffic travelling underneath the sensor and monitors multiple people entering and exiting at the same time. Data transmission is
communicated wirelessly over the network, which allows tracking and analysis of the data. Devices are mounted at public entry and exit
locations.
Locations
MLK. JR. MEMORIAL LIBRARY

FY14 Q3
167,668

TENLEY-FRIENDSHIP

57,212

WATHA T. DANIEL/SHAW

52,525

DOROTHY I. HEIGHT/BENNING

51,927

CLEVELAND PARK*

49,964

ANACOSTIA

46,618

MT PLEASANT (4/25/2014)*

42,050

PETWORTH

42,018

SOUTHEAST

37,623

CHEVY CHASE

35,891

NORTHEAST
GEORGETOWN

34,287

FRANCIS A. GREGORY

30,768

PARKLANDS-TURNER

29,129

ROSEDALE

28,045

WILLIAM O. LOCKRIDGE/BELLEVUE

27,719

LAMOND-RIGGS

25,231

PALISADES

24,909

WEST END*

24,350

SOUTHWEST

23,926

DEANWOOD

23,422

NORTHWEST ONE

22,945

TAKOMA PARK

22,850

JUANITA E. THORNTON/SHEPHERD PARK

20,481

CAPITOL VIEW*

18,560

WOODRIDGE

17,717

33,385

NEIGHBORHOOD LIBRARIES TOTAL

823,552

DCPL TOTAL

991,220

Notes:
Capitol View - Sensor down for 23 days (5/18 - 6/9)
Cleveland Park - Sensor down for 14 days (4/29 - 5/11)
Mount Pleasant - Sensor down for 24 days (4/1 - 4/24)
West End - Closed (6/9-6/23)

Circulation Statistics
Locations
MLK. JR. MEMORIAL LIBRARY

FY13 Q3

FY14 Q3

Variance

Variance %

188,877

142,479

-46,398

-24.6%

12,248

15,496

3,248

26.5%

CAPITOL VIEW

8,013

11,129

3,116

38.9%

CHEVY CHASE

39,751

44,263

4,512

11.4%

CLEVELAND PARK

43,350

54,296

10,946

25.3%

7,086

8,909

1,823

25.7%

DOROTHY I. HEIGHT/BENNING

15,085

21,023

5,938

39.4%

FRANCIS A. GREGORY

10,545

12,229

1,684

16.0%

GEORGETOWN

35,407

45,231

9,824

27.7%

JUANITA E. THORNTON/SHEPHERD PARK

13,294

16,046

2,752

20.7%

LAMOND-RIGGS

14,491

18,054

3,563

24.6%

MT PLEASANT

39,946

57,847

17,901

44.8%

40,919

40,911

0.0%

8,894

7,488

-1,406

-15.8%

25,930

31,432

5,502

21.2%

8,262

12,121

3,859

46.7%

PETWORTH

27,438

34,760

7,322

26.7%

ROSEDALE

13,683

13,600

-83

-0.6%

SOUTHEAST

34,942

28,754

-6,188

-17.7%

SOUTHWEST

15,236

20,253

5,017

32.9%

TAKOMA PARK

21,520

25,073

3,553

16.5%

TENLEY-FRIENDSHIP

53,189

64,446

11,257

21.2%

WATHA T. DANIEL/SHAW

25,710

34,262

8,552

33.3%

WEST END

21,583

20,908

-675

-3.1%

WILLIAM O. LOCKRIDGE/BELLEVUE

10,812

9,680

-1,132

-10.5%

WOODRIDGE

13,701

12,929

-772

-5.6%

520,124

661,148

141,024

27.1%

91,387

188,402

97,015

106.2%

800,388

992,029

191,641

23.9%

ANACOSTIA

DEANWOOD

NORTHEAST
NORTHWEST ONE
PALISADES
PARKLANDS-TURNER

NEIGHBORHOOD LIBRARIES TOTAL

DIGITAL LIBRARY
DCPL TOTAL

School-Age Services
Service

Circulation

Programs
Program Attendance

School Outreach Attendance

Childrens Computer Use

Tutor.com (Online Homework Help)
Notes:
Teen computer use is reported with adult computer use

FY13 Q3

FY14 Q3

Variance

Variance %

290,945

404,483

113,538

39.0%

2,609

2,823

214

8.2%

64,991

67,006

2,015

3.1%

7,984

5,338

-2,646

-33.1%

23,094

24,827

1,733

7.5%

1,013

788

-225

-22.2%

Story Time Attendance

DCPL offers story times at all 26 locations throughout the year. Story Time programs introduce young children
to books, rhymes, music and other fun activities.
Locations
MLK. JR. MEMORIAL LIBRARY

FY13 Q3

FY14 Q3

Variance

Variance %

2,377

3,604

1,227

51.6%

ANACOSTIA

758

471

-287

-37.9%

CAPITOL VIEW

200

935

735

367.5%

CHEVY CHASE

4,027

3,626

-401

-10.0%

CLEVELAND PARK

3,551

5,217

1,666

46.9%

DEANWOOD

144

179

35

24.3%

DOROTHY I. HEIGHT/BENNING

702

658

-44

-6.3%

FRANCIS A. GREGORY

523

215

-308

-58.9%

2,913

3,044

131

4.5%

JUANITA E. THORNTON/SHEPHERD PARK

260

593

333

128.1%

LAMOND-RIGGS

439

369

-70

-15.9%

4,393

4,224

-169

-3.8%

2,789

2,789

0.0%

695

354

-341

-49.1%

2,323

2,048

-275

-11.8%

487

531

44

9.0%

3,271

2,438

-833

-25.5%

886

1,039

153

17.3%

3,761

2,940

-821

-21.8%

SOUTHWEST

690

1,113

423

61.3%

TAKOMA PARK

530

1,532

1,002

189.1%

TENLEY-FRIENDSHIP

2,777

2,227

-550

-19.8%

WATHA T. DANIEL/SHAW

4,863

4,479

-384

-7.9%

WEST END

1,968

1,250

-718

-36.5%

580

474

-106

-18.3%

1,305

504

-801

-61.4%

NEIGHBORHOOD LIBRARIES TOTAL

42,046

43,249

1,203

2.9%

DCPL TOTAL

44,423

46,853

2,430

5.5%

GEORGETOWN

MT PLEASANT
NORTHEAST
NORTHWEST ONE
PALISADES
PARKLANDS-TURNER
PETWORTH
ROSEDALE
SOUTHEAST

WILLIAM O. LOCKRIDGE/BELLEVUE
WOODRIDGE

Digital Library
Variance

FY13 Q3

FY14 Q3

Variance

Variance %

Database Searches
(In-House & Remote)

90,627

229,249

138,622

152.96%

E-Books Downloaded

51,463

71,726

20,263

39.37%

Digital Media
(Audio-Music-Video-Magazines)

39,924

116,676

76,752

192.25%

Library Catalog Searches

116,384

130,537

14,153

12.16%

Public Computer Use

221,129

265,843

44,714

20.22%

485

806

321

66.19%

444,245

433,014

-11,231

-2.53%

11,540

15,528

3,988

34.56%

Computer Classes
Library Web Page "hits"
Social Media Use Followers (YTD)

Customer Access to Wifi

Location
MLK. JR. MEMORIAL LIBRARY

FY14 Q3
No of Customers*
18,016

ANACOSTIA

3,574

BELLEVUE (William O. Lockridge)

1,882

BENNING (Dorothy I. Height)

1,945

CLEVELAND PARK

1,307

FRANCIS A. GREGORY

1,895

GEORGETOWN

3,971

MT PLEASANT

4,777

PETWORTH

6,221

SHEPHERD PARK (Juanita E. Thornton)

1,387

TENLEY-FRIENDSHIP

3,489

WATHA T. DANIEL (Shaw)

4,871

WEST END
WOODRIDGE

101
3,107

NEIGHBORHOOD LIBRARIES TOTAL

38,527

DCPL TOTAL

56,543

Notes:
Currently, DCPL IT manages WiFi statistics of 14 libraries
By the end of FY14 DCPL should have sole management of WiFi data
No of customers captures unique visits/devices connected to the WiFi network during the reporting period

Public Computer Use (# of Sessions)

Locations

FY13 Q3

FY14 Q3

Variance

Variance %

MLK. JR. MEMORIAL LIBRARY

24,196

61,931

37,735

156.0%

ANACOSTIA

12,452

13,796

1,344

10.8%

CAPITOL VIEW

8,014

7,536

-478

-6.0%

CHEVY CHASE

3,432

4,002

570

16.6%

CLEVELAND PARK

6,248

6,776

528

8.5%

DEANWOOD

8,060

6,709

-1,351

-16.8%

11,957

16,162

4,205

35.2%

FRANCIS A. GREGORY

5,861

9,160

3,299

56.3%

GEORGETOWN

6,980

6,045

-935

-13.4%

JUANITA E. THORNTON/SHEPHERD PARK

7,499

6,079

-1,420

-18.9%

LAMOND-RIGGS

6,868

7,934

1,066

15.5%

12,379

15,091

2,712

21.9%

5,770

5,770

0.0%

10,308

7,495

-2,813

-27.3%

PALISADES

2,218

1,631

-587

-26.5%

PARKLANDS-TURNER

7,991

5,299

-2,692

-33.7%

PETWORTH

12,525

14,147

1,622

13.0%

ROSEDALE

7,331

5,635

-1,696

-23.1%

SOUTHEAST

8,997

3,298

-5,699

-63.3%

SOUTHWEST

7,304

7,228

-76

-1.0%

TAKOMA PARK

5,456

5,665

209

3.8%

TENLEY-FRIENDSHIP

6,618

10,729

4,111

62.1%

13,882

16,702

2,820

20.3%

5,914

4,391

-1,523

-25.8%

10,120

9,651

-469

-4.6%

9,105

7,650

-1,455

-16.0%

NEIGHBORHOOD LIBRARIES TOTAL

197,519

204,581

7,062

3.6%

DCPL TOTAL

221,715

266,512

44,797

20.2%

DOROTHY I. HEIGHT/BENNING

MT PLEASANT
NORTHEAST
NORTHWEST ONE

WATHA T. DANIEL/SHAW
WEST END
WILLIAM O. LOCKRIDGE/BELLEVUE
WOODRIDGE