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Curriculum Vitae

Curriculum Vitae

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Published by: Samuel Jones on Dec 02, 2009
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01/11/2013

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CURRICULUM VITAE
Mark Fraser
Current Position:
IT Systems Engineer 
Personal DetailsAddress: 18 Chapel Grange Tel: 07961799798Newcastle upon TyneNE5 5NFDate of Birth: 20 September 1971Status: MarriedNationality: BritishDriving License: Full
 
Email: Mark_fraser_ne5@hotmail.comEducation
BTEC National Certificate in Computer StudiesRSA NVQ Certificate in Information TechnologyRSA NVQ Diploma in Information Technology
Professional Qualifications/Experience
MCP - Implementing & supporting Microsoft Windows NT Workstation 4.0MCP - Implementing & supporting Microsoft Windows NT Server 4.0MCP - Implementing & supporting Microsoft Windows NT Server 4.0 Enterprise.Compaq Accredited Technician servicing Desktops/Workstations & NotebooksCompaq Accredited Technician servicing ServersASE
 
-
 
Compaq Accredited Systems Engineer (NT4)
Relevant courses recently completed
70-290 Managing & Maintaining a Microsoft Windows Server 2003 Environment70-270 - Installing, Configuring, and Administering Microsoft Windows XP Professional
Overview
An experienced Senior Systems Engineer who possesses real world experience of supporting andimplementing Windows 2000/2003 servers and Windows 2000 and XP Professional desktops. I possess
 
good communication and user support skills and can converse with all levels of personnel. I have provenskills in building, supporting and administration of server and desktop environments within a field basedand technical helpdesk role.
Career History/Assignments
Enterprise Network Group
September 2003 – PresentTitle: Senior System Engineer
(Field Based)Enterprise Network Group is a London based IT service provider that offers a wide range of ITTechnologies, services and solutions for blue chip and corporate clients both in the UK and worldwide.System Engineer duties involved the implementation of a wide range of IT solutions including:HP server implementation & configuration – Needs Analysis, Site surveys,Auditing2
nd
/ 3
rd
line technical helpdesk supportSystems Management – Insight Manager Microsoft Windows 2000/2003 Server – 
AD, Group Policy, implementation, admin & support
Compaq Proliant server builds ie W2000/2003Proliant server upgrades, rack installations, Raid configurationsW2000/XP Desktop builds/ Rollout Projects & SupportVPN client installation & configuration
(software & router’s)
Citrix Client installation, Configuration & supportFault finding skills using TCP/IPLANDesk (creation and deployment of software packages)PC and Printer hardware support and fault finding skills
ENG onsite Post- 2
nd
/ 3
rd
line IT Helpdesk at Davy process
Providing onsite IT support for Davy process one of ENG biggest clients, Myresponsibilities consist of supporting an active directory structure in a 2000/2003 server environment with 220 XP professional Desktops, daily tasks involve general Server healthchecks, Lan admin duties, desktop support and taken ownership of high priority calls andoverseeing they are dealt with in a prompt and efficient manner.
IT ProjectsInstallation and configuration of Windows 2003 server
This project involved installing Hp proliant DL 380 server’s throughout all Marriottinternational regional hotels and installing windows 2003 server, implementing and
 
configuring paired network cards, HP insight agent, equinox software, auto login softwareandMarriott’s interface software. The server’s main function is to interface with the equinox boxwhich communicates with legacy serial comms equipment and forward all information to thevirtual comms port created and managed by the equinox software on the server.
Roll out and configuration of Windows XP corporate desktop
This Project involved Imaging and configuring windows XP on all Desk top PC’s andLaptops through Marriott international Hotels within the northeast region
Create Disaster Recovery option
This Project involved installing and configuring Backup Exec enterprise edition on allMarriott international hotels regional Backup Servers and creating a disaster recovery imageof all critical systems on site.
Installation of VPN Client Software and hardware.
This project involved installing and configuring ISDN routers and VPN software on allregional Shaw-trust satellite offices.
Installation of Windows 2003 Virus scan server
This Project involved building a Windows 2003 Hp proliant server and installing andconfiguring MCafee ePolicy Orchestrator, to centralize and distribute virus system anddefinition updates at Davy Process Technology
Norwich Union
(Your Move property services)February 2000 – September 2003Title:3
rd
line IT Support
Main responsibilities were providing 3
rd
level support to Your Move organisation and also being part of the project team. This involves giving technical assistance to designatedsupport personnel with in the organisation and taking ownership of high priority calls whichare technically demanding and have filtered through the helpdesk, I was also involved withvarious IT project work. Your Move systems structure consists of three thousands NT 4 clients positioned at variouscall centres and branches throughout the UK, all connecting to a large master domainenterprise model via a Wide Area Network. The core business systems are a number of Progress database servers all running on a NT 4 platform storing and serving images to allclients running Preview Your moves in house application.
Compel Plc
 
December 1996 - February 2000Title:IT
 
Support Specialist.
My main responsibilities were the support and implementation of network servers at bothhardware and software level. Other duties are providing onsite desktop implementation andsupport, including NT rollouts general LAN admin and Exchange server 5.5 admin duties toall Compel corporate customers. I was also part of Compels server support team, in this roleI was on 24hr standby supporting various customers critical servers. I have extensiveKnowledge and experience of supporting Compaq, IBM and Microsoft products at desktopand enterprise level.
Computer Terminal Services
August 1992 – December 1996Title:IT Field Service Engineer
My main duties were providing technical support and assistance to user experiencingapplication and hardware errors within their systems, under a Microsoft Windowsworkgroup and Windows 95 environments. To efficiently provide this service it wasnecessary to initially contact customers verbally by telephone in a problem-solving role. If 

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