Marcela L. Wentzel
9412 Windy Knoll 214-348-2849Dallas, Texas 75243 email@example.com A creative management professional in all aspects of directing and developing senior housing communities. As Director, experienced in maintaining high occupancy as well as high customer satisfaction, regulatory compliance and sound finances.
Experienced in building lasting relationships resulting in repeat families/customers, tenured staff and a positive community presence, utilizing expertise and capabilities in:
Creative Innovation*Community Presence/Involvement•Strategic Planning*Systems Development•Communication Skills *P and L Responsibilities•Leadership*Regulatory Relationships•Staff Retention/Development*Community Goodwill•Customer Relations*Project Management
Built a tenured team, developed operational systems for a new assisted living community over the past 12 years. *Maintained 95% occupancy or better with repeat families and referrals due to community reputation. *Utilized concept of universal workers to decrease labor costs and increase staffing flexibility. *Maintained low staff turnover as a result of effective recruitment, training and motivation. *Assisted families with programming and counseling for residents with aging and dementia care issues. *Improved marketing systems and processes resulting in high community visibility and recognition. *Opened a new ALF from construction to fill up.
Signature Senior Living 4/2013-9-2013Summer Ridge Assisted Living and Retirement 2/2000-5/2012Marriott Brighton Gardens12/1994-4/1997
Ph.D. at UNT Adult Ed/HR Management