The Institute of Administrative Management

Level 4 Diploma in Business and Administrative Management

Marking guide
411 Managing business facilities


Assignment A






IMPORTANT NOTE:
When answering the assignment candidates must:
answer only one assignment per unit
show knowledge and understanding of the subject area
use analysis and evaluation in their answers
apply concepts and working practice through the use of relevant contemporary organizational
examples.

411 Managing business facilities
Assignment A


2012 IAM IAM Level 4 Diploma in Business and Administrative Management Assignment: A Version 2

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411 Managing business facilities
Assignment A
Task

2012 IAM IAM Level 4 Diploma in Business and Administrative Management Assignment: A Version 2
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Instructions for completing your assignment
Your assignment must be based on your own working practice or on examples drawn from one
or several organizations with which you are familiar.

You must show knowledge and understanding of the syllabus for this unit, including the
mandatory and recommended reading list as well as the IAM study materials.

Your assignment must address the learning outcomes, and include analysis and evaluation of
the issues and topics you discuss.

Task

You work as the facilities manager for a further education college which shares a site with the local
university. This means that while acting independently, some buildings, and the facilities to support
these, are shared.

The arrangements for facilities management are subject to a memorandum of understanding
between the two organizations. This sets out which facilities are shared; the responsibility of the
parties concerned and details the contribution by both parties to any costs when these arise.

The shared facilities include:
porterage and janitorial support
cleaning services
front office and reception activities
security within and around the buildings
car parking management
room allocations and space planning.

As the facilities manager you are employed by the further education college, but sit on a joint
committee consisting of both college and university senior managers and academics. This
committee must agree any future actions that you propose for managing facilities.

You are concerned that your role is not fully understood therefore, at the next meeting of the joint
committee you have been asked that you be allowed to produce a report to better explain facilities
management. You also see it as an opportunity to highlight some of the problems that you face in
your role.

Your report must include:
your role as the facilities manager
the relationship between business needs and space planning
the constraints and problems you face in managing room allocation
the health and safety and environmental issues which impact on your role as facilities manager
why ethics play such an important part in the management of facilities.
Word count: 2000-2500
411 Managing business facilities
Assignment A

2012 IAM IAM Level 4 Diploma in Business and Administrative Management Assignment: A Version 2

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411 Managing business facilities
Centre marking guidance


2012 IAM IAM Level 4 Diploma in Business and Administrative Management Assignment: A Version 2

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Guidance to Assessors: Taking a holistic approach and positive marking.

This document provides you with guidance on marking assignments. Assignments must be assessed
against the candidates level of knowledge and understanding, analysis, evaluation and
application.

To begin marking, you must initially assess a candidates work purely based on the IAM marking
criteria, (Appendix 1). This document provides you with a holistic performance profile for each
level of achievement. At this point, you need to make a preliminary judgement on the candidates
work and decide whether they fit in the pass, merit or distinction category.

The next step is to consider whether the candidate has addressed the assessment criteria. This is
done by using the marking guide to confirm and provide an overall mark. A reminder of the
marking criteria is incorporated within each assessed area in the marking guide.

Please be mindful of the fact that specific requirements may earn marks under several or all of the
cognitive categories (knowledge and understanding, analysis, evaluation, and/or application).

For example, an explanation of the role of a facilities manager is required; therefore knowledge and
understanding marks should be allocated for stating elements of this role. However analysis and
evaluation marks may be added for analytical and evaluative explanations. If the candidate
supports this explanation by referring to practical examples from organizations, application marks
should also be allocated. The marking guide for this assignment reflects this approach.

After using the marking guide, you may find the candidates actual mark does not fit within the
category you initially selected. In this case you need to decide if, as a result, you want to place the
mark into another category or, despite the details, you are confident that your original holistic
judgement was the right one. As a result of this consideration, you must enter the final grade to the
marking form, together with your comments justifying the grade. The marking form can be found in
the official policy document section in the centre login area.

Candidates must only be awarded marks for what they actually produce. At the same time,
candidates should not have marks deducted simply because points raised were not included in the
marking guide.

411 Managing business facilities
Assignment A


2012 IAM IAM Level 4 Diploma in Business and Administrative Management Assignment: A Version 2

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411 Managing business facilities
Assignment A
Marking guide
This marking guide must not be shown to students.


2012 IAM IAM Level 4 Diploma in Business and Administrative Management Assignment: A Version 2

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Knowledge & Understanding
(See appendix 1 marking criteria)


Describe/identify/outline:
the contribution of facilities management to the work of the
college and the university
the constraints and problems the facilities manager will face in
meeting the differing needs posed by sharing facilities
the relevant health and safety issues the facilities manager must
pay particular attention to
ethical standards necessary for facility managers.

(35 marks)
Insufficient
demonstration of
K & U
0-13 marks
Sufficient
demonstration of
K & U
14-20 marks
Good
demonstration of
K & U
21-24 marks
Very good
demonstration of
K & U
25-35 marks
Analysis
(See appendix 1 marking criteria)





Analyse/examine/explain:
the relationship between business needs and space planning in
respect of shared facilities
the responsibilities for health and safety which can impact on
shared facilities (for example personal security of staff and
students)
the degree of constraint the facilities manager may meet in
delivering effective facilities management to two different
organizations sharing the same facilities
how health and safety and environmental issues impact on the
role of the facility manager
the role of ethical standards.

(30 marks)
Limited analysis
0-11 marks
Acceptable level of
analysis
12-17 marks
Clear application of
analysis
18-20 marks
Consistent analysis
21-30 marks
411 Managing business facilities
Assignment A
Marking guide continued
This marking guide must not be shown to students.


2012 IAM IAM Level 4 Diploma in Business and Administrative Management Assignment: A Version 2

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Evaluation
(See appendix 1 marking criteria)





Evaluate/discuss:
the importance of ethics in the context of the college and the
university sharing facilities
the impact of constraints (such as the memorandum of
understanding), on the effective management of the shared
facilities
the relationship between business needs and space planning.

(15 marks)
Insufficient evaluation
0-5 marks
Acceptable
evaluative
statements
6-8 marks
Good evaluation
9-10 marks
Well-supported
evaluation
11-15 marks
Application
(See appendix 1 marking criteria)

Refer to Level 4 Assignment marking criteria (Appendix 1),
application section.

(20 marks)
Fail
0-7 marks
Pass
8-11 marks
Credit
12-13 marks
Distinction
14-20 marks




Appendix 1: Level 4 Assignment marking criteria


2012 IAM IAM Level 4 Diploma in Business and Administration Assignment: A Version 2

Criteria Fail Pass Merit Distinction
Knowledge & Understanding: 0-13 Marks 14-20 Marks 21-24 Marks 25-35 Marks
Addressesthe learningoutcomes
and demonstratesthe required
knowledge and understandingof
the topic.











(35 marks)
Demonstrates insufficient awareness of:
the scope of the area of study
defined bythe learning outcomes
perspectives and approaches
within the area of study defined by
the learning outcomes
the contexts within which the
topics are located.

Doesn't demonstrate understanding of
the required concepts.
Demonstrates sufficient awareness of:
the scope of the area of study
defined bythe learning outcomes
perspectives and approaches
within the area of study defined by
the learning outcomes
the contexts within which the
topics are located.

Demonstrates sufficient understanding
of the required concepts.
Demonstrates good knowledge and
understanding of:
the scope of the area of study
defined bythe learning
outcomes
an appropriate range of
different perspectives and
approaches within the area of
studydefined bythe learning
outcomes
the contexts within which the
topics are located.

Demonstrates consistent
understanding of the required
concepts.
Demonstrates the required depth and
breadth of knowledge and understanding
of:
the area of studydefined bythe
learningoutcomes
different perspectives and
approaches within the area of study
defined bythe learning outcomes
the contexts within which the topics
are located.

Demonstrates in-depth understandingof
the required concepts.
Analysis: 0-11 Marks 12-18 Marks 19-21 Marks 22-30 Marks
Analysesrelevant information,
theories, concepts, ideas,
methods, actions, resultsand/or
outcomes.

(30 marks)
Limited analytical thought and/or
process.
Demonstrates acceptable evidence of
analytical thought and process.
Demonstrates clear application of
analytical thought and process to
theories, concepts, ideas, methods,
actions, results and/or outcomes.
Demonstrates consistent critical analysis
of theories, concepts, ideas, methods,
actions, outcomes and/or results.
Evaluation: 0-5 Marks 6-8 Marks 9-10 Marks 11-15 Marks
Evaluatesrelevant information,
concepts, ideas, actions,
methodsresultsand/or
outcomes.







(15 marks)
Limited evaluation: makes insufficient
effort to evaluate information, ideas,
actions, methods and results and/or
outcomes.
Makes acceptable evaluative statements
in relation to information, ideas, actions,
methods, results and/or outcomes:
makes some connections, presents some
judgements and draws some conclusions
which are partially supported by mostly
valid reasons and evidence.
Evaluates information, ideas, actions,
methods, results and/or outcomes:
makes connections, presents
judgements and draws conclusions
which are supported bymostlyvalid
reasons.

Reasoning is logical but contains
some fallacies and/or flaws.
Evaluates consistently information, ideas,
actions, methods, results and/or
outcomes: makes complexconnections,
presents judgements and draws
conclusions based on valid and solid
evidence.

Reasoning is logical and contains a
minimal number of or no fallacies and/or
flaws.

2012IAM IAMLevel4DiplomainBusinessandAdministration Assignment:A Version2

Criteria Fail Pass Merit Distinction

Application:20marks 09Marks 1014Marks 1517Marks 1820Marks
Appliestheorytoorganizational
examples;supportstheoryand
problemsolvingby
organizationalexamples.

(6marks)
Demonstratesinappropriateapplicationof
practical,theoreticalandtechnical
understandingtoproblemsolving.

Minimalornoidentification,adoptionand
useofappropriatemethodsandtechniques.

Failstouseorganizationalexamplesto
supporttheoryorusesaninsufficientnumber
ofmostlyinappropriateorganizational
examplesinasuperficialwaytosupport
theory.
(01mark)
Appliessomepractical,theoreticaland
technicalunderstandingtoaddress
moderatelycomplexproblems.

Identifies,adoptsandusesalimited
numberofmethodsandtechniques
whicharemostlyappropriate.

Usesalimitednumberoforganizational
examplestosupporttheory;examples
arenotalwaysappropriate.
(23marks)
Appliespractical,theoreticaland
technicalunderstandingtoaddress
complexproblems.

Identifies,adoptsanduses
appropriatemethodsand
techniques

Usesasufficientnumberofrelevant
organizationalexamplestosupport
theory.

(45marks)
Thoughtfulandanalyticaluseof
practical,theoreticalandtechnical
understandingtoaddresscomplex
problems.

Identifies,adoptsandusesawide
rangeofappropriatemethodsand
techniques.

Usesawiderangeofrelevant
organizationalexamplestosupport
theory.
(6marks)
Usesliteratureandreferences
appropriately.

(5marks)
Literatureeithernotconsultedorirrelevant
orindicationofminimalunderstandingof
materialsread.

Absenceofreferencesormostly
inappropriatereferencingleadingto
plagiarism.Ideasand/orlanguagemostly
imitate,paraphraseorhavebeencopiedfrom
otherpeoplesworkandpresentedastheir
ownwork.

(01mark)
Someuseofliteratureisevident;
applicationofreadingisrelevanttothe
topic.

Thereissomeevidenceofreferencing,
althoughinconsistentandcontains
errors.

Commitssomeplagiarism,someoftheir
ideasand/orlanguageimitates,orhas
beencopiedfromotherpeopleswork
andpresentedastheirownwork.
(23marks)
Referstorelevantreadingfrom
varioussources.

Goodreferencingwithminor
inconsistenciesanderrors

Commitssomeplagiarism,someof
theirideasand/orlanguage
imitates,orhasbeencopiedfrom
otherpeoplesworkandpresented
astheirownwork.

(4marks)
Referstorelevantreadingfromawide
rangeofsources.

Consistentuseoftherequired
referencingconvention.

Doesnotcommitplagiarism.

(5marks)
Setoutinalogicalstructure:
usesappropriateheadingsand
subheadings.
(5marks)
Inadequatestructure;minimalornouseof
headingsandsubheadings.

Theworkisdifficulttoread;itisnot
presentedinacoherentmanner.
(01mark)
Acceptablestructuresupportedbythe
acceptableuseofheadingsandsub
headings.

Theworkismostlycoherent.
(23marks)
Clearstructure;headingsandsub
headingsareappropriate.

Theworkiscoherentthroughout.
(4marks)
Clear,consistent,coherentand
convincingstructuresupportedbythe
appropriateuseofheadingsandsub
headingsthroughout.

(5marks)
Communicatesinawaythatis
appropriateforthecontentand
thetargetaudience;uses
appropriatestyleandgrammar
thatsupportscommunication.
(4marks)
Thelanguageandstyleareinappropriateor
barelyappropriateforthecontentandthe
targetaudience.

Grammaticalerrorsandspellingmistakeslead
toinadequatecommunication.
(01mark)
Thelanguageandstyleareappropriate
forthetopicandthetargetaudience.

Theremightbegrammaticalerrorsand
spellingmistakesbutdespitethisthe
communicationisadequate.
(2marks)
Thelanguageandstylerespondwell
totheneedsofthetargetaudience.

Correctgrammarandspelling.

(3marks)
Highleveluseoflanguage;thestyleis
appropriateforthetopicandthe
targetaudience.

Excellentcommunication,including
goodgrammarandspelling.
(4marks)