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Ballinger|Leafblad is proud to present the following information on behalf of our client,
CaringBridge and a retained search for Chief Operating Officer.







Presents.

Chief Operating Officer (Integrator)







http://www.caringbridge.org













CaringBridge
Chief Operating Officer


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PRESENTING OUR CLIENTCARINGBRIDGE

HISTORY

CaringBridge was founded in 1997 when Sona Mehring created a website to help two friends
with a premature baby communicate with friends and family. That simple act of care and
compassion has since become CaringBridge.org, a nonprofit that impacts the lives of
families around the world, offering hope and spreading love. Over the past 17 years,
CaringBridge has blossomed and benefited hundreds of thousands of individuals and loved
ones bravely battling severe health problems. CaringBridge survives and thrives on a
broader community of caring: support that enabled CaringBridge to serve 43 million people
in the past year, across all ages, for a wide range of conditions and from 233 countries and
territories. The organization's journey includes the following milestones:

1997: Sona Mehring creates the first site
1998: More than 50 sites are established and unsolicited donor support begins
2002: Board established and nonprofit status is granted
2005: Donations top $1 million
2006: More than 5,000 sites established
2007: First national media coverage
2009: Spanish-language access is created
2010: CaringBridge.org visits top 1 billion
2012: 132,000 donors; 110 volunteers
2013: Visits to CaringBridge.org total 46 million over the year

RECENT HIGHLIGHTS

Every single day in 2013 more than 450,000 individuals and families connected through
CaringBridge.

In January, 2013, CaringBridge kicked off its Share Your Heart Campaign inviting people to
submit unique ways to show supportplus had its highest Guestbook creation day of the
year: 38,927 new Guestbooks in all!

At the midpoint of 2013, CaringBridge was solidly on track for its year-end targets with an
average of 207 websites created every day. And by the end of the year, it resulted in the
highest number of websites yet: 75,628.

In 2013, volunteers contributed 4,292 hours of their valuable time to support CaringBridge
and its users.


At the end of 2013, CaringBridge tallied a total of 2,256,207 new registered users,
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Chief Operating Officer


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plus 111,293 donations from individuals and organizations who chose to invest in the mission.
Read the entire 2013 annual report here: http://annualreport.caringbridge.org/

Already in 2014, CaringBridge won two important awards that recognize the organizations
commitment to using technology to amplify love, hope and compassion. The organization
was honored with a Dot.Org Connecting Communities award from the Minnesota Council
of Nonprofits and the Experience that Makes a Difference award from UX Magazine.

The Minnesota Council of Nonprofits Dot.org Awards recognize innovative nonprofit
organizations in Minnesota for their forward-thinking approach to utilizing technology and
communication in their organization and campaigns. The UX Magazine Design for
Experience Awards honors companies, organizations, products and teams that go above
and beyond to provide users with the best possible digital experience.


ORGANIZATIONAL CULTURE

The mission of CaringBridge is "To amplify the love, hope and compassion in the world,
making each health journey easier."

CaringBridge takes a team approach to further its mission to amplify the love, hope and
compassion in the world, making each health journey easier. It is only by working together--
with staff, board members, and other volunteers--that the organization can serve the
millions of people that need a loving connection to family and friends during a health event.

The diverse staff includes professionals in technology, fundraising, finance and
administration, customer care, and marketing and outreach. The common themes that unite
the dynamic team are a desire to help others, the commitment to doing extraordinary work
and the imagination to envision what's possible when compassion and technology unite.

PRESENTING THE TWIN CITIES OF MINNEAPOLIS AND ST. PAUL, MINNESOTA

The Twin Cities of Minneapolis and Saint Paul are a unique blend of small town and major
cosmopolitan hub. Both urban cores boast a thriving business atmosphere. Minneapolis is
the larger and more commercial of the two cities, and Saint Paul, as the state capital, is
home to state government and has a more historical vibe. Outside of the central
downtowns, however, both cities have many distinct neighborhoods, and residents identify
more with their individual neighborhood than with the larger city as a whole.

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Chief Operating Officer


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Both cities share a common root of being river towns, and the outdoors is still a major
attraction for residents and tourists alike to this day. In addition to the mighty Mississippi
River, there are over 100 lakes (over 900 including the suburbs), over 250 parks, and miles of
biking and walking trails. Nearly every weekend in the summer there are several outdoor
active events for participants and spectators--triathlons, biking races, running races, boat
races, water skiing competitions, golf tournaments, and more.

The active lifestyle of Twin Cities residents doesn't lie dormant during the winter. There are
miles of cross-country skiing trails, several downhill ski areas within an hour drive, ice
skating, snowmobile riding, sledding, and--of course--ice fishing.



For those who prefer activity of the spectator variety, the Twin Cities are home to the major
sports teams: Minnesota Twins, Minnesota Vikings, Minnesota Wild, Minnesota
Timberwolves, Minnesota Lynx (current WNBA champions), Minnesota United FC (soccer),
and Minnesota Swarm (lacrosse). There is also a minor league baseball team, the Saint Paul
Saints.

The Twin Cities have hosted the World Series, Super Bowl, NCAA Basketball Finals, the USGA
U. S. Open, the PGA Championship, and the Special Olympics. In 2014, Target Field was the
setting for baseball's All-Star Game, and, in 2018, the Super Bowl will be played in a newly
built state-of-the-art stadium.
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But the Twin Cities have more to offer than participatory and spectator sporting events.
There are countless arts and culture offerings here. The Grammy Award-winning Minnesota
Orchestra has a reputation as one of the top orchestras in the world. Since the early 1960s,
the Guthrie Theatre has staged A-plus shows from the classical to the contemporary.
Popular national shows and performers also tour through the Twin Cities year round at
stages in both Minneapolis and Saint Paul, and at the University. There are over 30 theatre
venues, 10 dance companies, and 30 classical music groups in the cities of Minneapolis and
Saint Paul alone.

For the museumgoer, there are over 60 museums in the Twin Cities. The Science Museum of
Minnesota and the Minnesota Children's Museum (both in Saint Paul) are highly interactive
learning and fun experiences for the entire family. The Minneapolis Institute of Arts has a
collection of over 100,000 pieces. The Walker Art Center has been called "possibly the best
contemporary art museum in the U. S." by Newsweek, and has over 11,000 pieces. The
University of Minnesota's Weisman Art Museum is also a contemporary art destination, and
the Frank Gehry-designed building is a work of art itself.

Beyond the outdoor, sports, entertainment, and culture, perhaps the biggest attraction for
the Twin Cities is the lifestyle. Forbes hailed Minneapolis and Saint Paul as the nation's
healthiest cities. USA Today named Saint Paul as North America's "Most Romantic City."

The Twin Cities offer award-winning restaurants (several chefs have been regional James
Beard Award winners). In addition to the popular Mall of America, there are plenty of unique
shopping districts in both cities and in the suburbs. And--most importantly for some--no sales
tax on clothing.




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Chief Operating Officer


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PRESENTING THE POSITION OF CHIEF OPERATING OFFICER (INTEGRATOR)

The Chief Operating Officer assumes the Integrator role in the Entrepreneurial Operating
System (EOS) of organizational leadership, created by Gino Wickman in his book, Traction:
Get a Grip on Your Business. An Integrator is the person who thrives on creating order out of
chaos; the person who is naturally suited to setting priorities, solving conflicts, removing
obstacles, getting the company from point A to point B.

The COO/Integrator leads the internal management of CaringBridge by driving
organizational effectiveness to attain short and long term goals. This includes top level
management for the Senior Leadership Team, establishing and executing strategic plans to
obtain goals, ensuring strategic alignment of organization and excellence in financial
management.

The successful COO candidate will be a dynamic leader who thrives on working with teams
and organizations to lead them through periods of transformation and change. They will
have experience and a track record of success in working in turnaround or transformational
periods in previous organizational leadership role(s).

This leader will embrace the opportunity to bring alignment, cohesion and clarity to the
mission, strategy and operational management of a mission-driven nonprofit that seeks to
run the business using for-profit model best practices. The successful candidate will have
experience and interest in working with a CEO and partnering with them to help the
organization reach the next phase of its organizational evolution and design to best achieve
its mission and strategy.

Ideal candidates will possess an integrative and collaborative leadership style that seeks
input, data and counsel from multiple stakeholders to inform their executive decision-
making. They will synthesize data, insights and input from staff, customers, and donors to
chart a clear course forward for the organizations next phase of impact-making and hold
senior leaders, and themselves, accountable for organizational performance.

S/he will have experience building and delivering products and services via the web and be
motivated by the challenge of being a technology-based non-profit organization operating
in the dynamic and fast-paced, for-profit competitive landscape with companies like
Facebook.






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Chief Operating Officer


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THE PRIMARY RESPONSIBILITIES OF THE ROLE:

Leads the organization to establish the organizations strategic plans and operational
direction to achieve organizational goals of CaringBridge and fulfillment of the
CaringBridge mission.

Leads and manages the Senior Leadership Team to execute the organizations
strategic plans and operational direction.

Ensures alignment of top level organizational priorities and plans to achieve
organizational goals of CaringBridge and fulfillment of the CaringBridge mission.

Provides senior leadership for organization by providing external viewpoints, being
adaptive, connecting strategy to purpose, communicating in a way that inspires,
encouraging innovation and helps make it happen, welcoming new ideas, driving
employee engagement and commitment and continuously developing self and
others.

Oversees the operations, functionality and structure of the organization, ensuring
efficient and effective measurements and goals are set.

Ensures excellence in Financial Management, supporting the management of the
organizations resources within budget parameters to ensure financial benchmarks
are met and proactive actions are taken when necessary.

Ensures operational policies and practices are relevant and upheld to mitigate risk to
CaringBridge by ensuring compliance of non-profit standards.

Ensures that critical business functions are available and activities are being
performed to maintain service, consistency and recoverability.

Provides timely reports to the organization illustrating completion of work,
outcomes met and future plans.

Participates or leads senior level committee(s) and board level committee(s) as
needed.

Stays current on market, competition and trends including tactics, field concepts and
practices applying them to the organization when applicable.

Manages staff as it relates to strategies, establishes performance requirements,
clarifies responsibilities of those managed, conducts performance appraisals and
plans for individual employee improvement.
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Chief Operating Officer


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Represents CaringBridge to internal and external audiences through speaking
engagements, presentations, interviews, conferences or community involvement
events when necessary.

Establishes and sustains interactive relationships with external vendors and contacts
to result in favorable networks to support the current and future goals of the
organization and to benchmark practices/results to maximize organizational
effectiveness.

Keeps the CEO informed of important developments, potential problems, and related
information necessary for effective management. Coordinates/communicates plans
and activities with others, as appropriate to ensure a coordinated work effort and
team approach.


DESIRED QUALIFICATIONS:

Bachelors degree or equivalent in business, organizational management or related
field. MBA preferred.
10+ years of senior management experience.
Strong understanding of delivery of customer centric software solutions.
Nonprofit executive level experience preferred.
Strong financial management knowledge.
Strong self-starter with a record of success.
Strong collaboration and teambuilding skills.
Excellent organizational and planning skills.
Ability to successfully manage numerous projects simultaneously.
Ability to communicate effectively, both orally and in writing with personnel and
outside contacts.
Ability to travel 10-20%.












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Chief Operating Officer


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COMPENSATION PACKAGE:

The compensation package is competitive and attractive, including participation in
CaringBridges comprehensive benefits plan.














BALLINGER|LEAFBLAD WELCOMES YOU CONTACT US FOR MORE INFORMATION:


Lars Leafblad, MBA Marcia Ballinger, PhD
Co-Founder Co-Founder
612-598-7547 651-341-4840
lars@ballingerleafblad.com marcia@ballingerleafblad.com









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