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Signing Resources & Interpreters- Redacted

Signing Resources & Interpreters- Redacted

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Published by Statesman Journal
Signing Resources & Interpreters- Redacted
Signing Resources & Interpreters- Redacted

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Published by: Statesman Journal on Jul 24, 2014
Copyright:Traditional Copyright: All rights reserved

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08/05/2014

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Signing Resources & InterpretersKelly Johnson Owner8002 NE Highway 99 #B-705Vancouver, WA, 98665877-512-2246877-512-2246Kelly@signingresources.comKelly JohnsonOwner
(on printed copy)
 
 Table of Contents
OVERVIEW ................................................................................................................... 1 REFERENCES ............................................................................................................. 2 ORGANIZATIONAL CAPACITY ............................................................................... 3  TOOLS
D
 ATABASE
 
Overview............................................................................................................................................
5
Features ............................................................................................................................................ 5 Stored Information .............................................................................................................................
 Request Information .......................................................................................................................... 7 Customer Information ........................................................................................................................ 8 Customer Settings .............................................................................................................................. 9 Customer Pricing ............................................................................................................................ 10 Interpreter Information ............................................................................................................... 11-12 Deaf Client Preferences ................................................................................................................... 13
 W 
EBSITE
 .......................................................................................................................................... 14 H
OURS
 ............................................................................................................................................. 14 P
HONE
S
 YSTEMS
 ............................................................................................................................ 14
PROCESS
Receiving Requests .......................................................................................................................... 15  Accessing Requests .......................................................................................................................... 16  Entering into Database ............................................................................................................. 17-19 Page-Outs ...................................................................................................................................... 20  Assigning an Interpreter.................................................................................................................. 21 Confirmations ................................................................................................................................. 21 Confirmation Example ................................................................................................................... 22 Reminders ...................................................................................................................................... 23 Service ............................................................................................................................................ 23  Example Assignment Form ........................................................................................................... 24 Billing ............................................................................................................................................ 25 Cancellations .................................................................................................................................. 26 Invoice Example ............................................................................................................................. 27 Interpreter Accounting .................................................................................................................... 28 Interpreter Web Access ................................................................................................................... 29
KEY PERSONS ........................................................................................................... 30
ESUMES
 .................................................................................................................................... 31-34
PROJECT IMPLIMENTATION PLAN
I
NTERPRETERS
 ................................................................................................................................ 35 O
UTREACH
 ...................................................................................................................................... 36
RATE STRUCTURE .................................................................................................. 37 CONCLUSION ........................................................................................................... 38
 
 
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Overview
Signing Resources & Interpreters (SRI) has been providing sign language interpreter referral and information services since 1998. Because we are Deaf owned, we are committed to offering services at the highest quality possible.  We would like to provide some information that appears on every independent contractor agreement in order to give you insight into the type of service we strive to provide, as well as our corporate culture.
 
“The mission of signing Resources & Interpreters is to provide excellent interpreting services with the “heart of a servant”
 (Charles Swindoll defines a true servant as one with these characteristics: transparent humanity, genuine humility, and absolute honesty)
 
In order to accomplish this goal, our contracted interpreters are evaluated by our management under an extremely high level of scrutiny. These evaluations set us apart from other agencies which routinely use subcontractors hired sight unseen. Our highly qualified interpreters are proud of the unmatched reputation that we have built, and because of this, they are often willing to accept jobs through us that they may decline through another agency. This esteem has played a major role in our job fill rate, which at 98%, including 24 hour emergency calls, is the highest in the area.
 
Signing Resources & Interpreters has invested a great deal of time, effort and expense to ensure customers receive the highest quality service. Being Deaf, we understand the importance of ensuring that communication is not a barrier. We understand how important it is to have easy access to these services. We have built a reputation through time for being easy to work with, being clear and concise with our communications, and being prompt with our actions. We have made it easy for Deaf and Hard of Hearing clients to contact and interact with us as well, either through our video phone service, or through our website and email. Our database is specifically designed for the services we provide. Agencies that also provide spoken language interpreters do not have the capability to do what our database can do. Our database software is able to hold and use information about our hearing customers, and deaf clients alike, to ensure that the interpreter being sent to a job is the most qualified person available for that specific job.  American Sign Language (ASL) is not like spoken languages. In fact, the underlying reason for hiring an ASL interpreter is entirely different than that of hiring a spoken language interpreter.  As an ASL only agency, we know what our consumers need, how to meet ADA requirements, and are better suited to help answer questions from staff who might be new to making a request. Being Deaf owned, we have a clear and practical communication with the Deaf community. Our clients and consumers feel comfortable contacting us with any questions or concerns they have.
 

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