To be a part of the High Value Ethics organization which provides an opportunity for growth and
versatility and to prove myself an asset to the organization by Intellectual Knowledge, Hardworking,
Communication skills and Sincerity in conjunction with organization goals.
customer interaction services to Large Multinational Companies. Daksh capability are structured around US & UK (for both Voice & Data) It offers various types of customer interaction services using multiple channels of communication viz. voice, email, chat & related support channels.
Handling daily issues of Lotus, Calendaring and Scheduling issues, Location Document issues,
Creation of Replica at client level, Configuration of Mobile Users, Creation of Password
Recovery Database, Directory Catalog etc.
Taking care of Application issues at Client end, Checking Network Management Tool for
monitoring E1/Pvc Links and Escalate issues to Network team and coordinate with them for
Working as a shift Manager with Hewitt, handling a team of six Engg. And providing support to Internal Hewitt Employees, mine responsibilities includes track of all pending tickets, assign tickets to Engg.,generate reports for all issues and discuss with my Manager to reduce the number of calls and repetitions of calls. Generating Weekly Reports, Discuss Monthly Reports related to all IT pending issues. Handling Daily related issues, Lotus Client issues related to Mobile users setup and setting up Calendaring and Scheduling, Setting up Password Recovery documents and also troubleshooting Lotus related issues, Windows 2000 Professional, Windows 2000 Server related issues. Responsibility to understand Network and coordinate to sort out all Network related issues, coordination with vendor for any links related issues.
Acting Shift Manager with Daksh business Process Pvt Ltd. (Daksh provides off shore customer interaction services to Large Multinational Companies. Daksh capability are structured around US & UK (for both Voice & Data) It offers various types of customer interaction services using multiple channels of communication viz. voice, email, chat & related support channels.
Worked as Technical Support Executive in High Performance Computers (Amritsar) the main responsibility is to discuss to the new clients about their requirements of the System, Providing Technical support at the client end and also in the Sales Promotion of the company.
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