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BE_Electronics

BE_Electronics

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Published by: api-19957208 on Dec 03, 2009
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03/18/2014

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(Name)
Address
Mobile:
Emailid:
Objectives

To be a part of the High Value Ethics organization which provides an opportunity for growth and
versatility and to prove myself an asset to the organization by Intellectual Knowledge, Hardworking,
Communication skills and Sincerity in conjunction with organization goals.

Education
\u2022
BE (Electronics) from Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
(Maharashtra) in 2003 with 68%
\u2022
Diploma in Electronics & Communication from Punjab state Board of Technical Education &
Industrial Training
in 2000 with 65%
\u2022
CCNA (CISCO Certified Network Associate)
\u2022
ITIL Foundation Certified With 85%
\u2022
Pursuing MBA from Symbiosis (PGDIT, Pune)
\u2022
Successfully completed the Six Sigma Training.
Experience & Exposure
o
March 2006 to Till date
Working as a Sr.System Administrator in IBM Daksh. (Daksh provides off shore

customer interaction services to Large Multinational Companies. Daksh capability are structured around US & UK (for both Voice & Data) It offers various types of customer interaction services using multiple channels of communication viz. voice, email, chat & related support channels.

Job Responsibilities
\u2022
Handling Team of 15- 16 Engineers and One Helpdesk Co-coordinator.
\u2022

Handling daily issues of Lotus, Calendaring and Scheduling issues, Location Document issues,
Creation of Replica at client level, Configuration of Mobile Users, Creation of Password
Recovery Database, Directory Catalog etc.

\u2022

Taking care of Application issues at Client end, Checking Network Management Tool for
monitoring E1/Pvc Links and Escalate issues to Network team and coordinate with them for
solution.

\u2022
Implementing and Auditing the Backup, ID Management Process.
\u2022
Planning and maintaining Exchange Server(3) ,DHCP Server(2) ,DNS Server(1) ,Application
Server(5) ,File Server(4)Backup Server(2).
\u2022
Implementation Policies on Processes.
\u2022
Dealing with all the production related issues & escalating them to US & UK clients.
o
August 2005 to March 2006

Working as a shift Manager with Hewitt, handling a team of six Engg. And providing support to Internal Hewitt Employees, mine responsibilities includes track of all pending tickets, assign tickets to Engg.,generate reports for all issues and discuss with my Manager to reduce the number of calls and repetitions of calls. Generating Weekly Reports, Discuss Monthly Reports related to all IT pending issues. Handling Daily related issues, Lotus Client issues related to Mobile users setup and setting up Calendaring and Scheduling, Setting up Password Recovery documents and also troubleshooting Lotus related issues, Windows 2000 Professional, Windows 2000 Server related issues. Responsibility to understand Network and coordinate to sort out all Network related issues, coordination with vendor for any links related issues.

o
April 2004 to July 2005

Acting Shift Manager with Daksh business Process Pvt Ltd. (Daksh provides off shore customer interaction services to Large Multinational Companies. Daksh capability are structured around US & UK (for both Voice & Data) It offers various types of customer interaction services using multiple channels of communication viz. voice, email, chat & related support channels.

Job Responsibilities
\u2022
Handling Team of 3- 4 Engineers and One Helpdesk Co-coordinator.
\u2022
Dealing with Hardware & Software related issues of more than 2500 users.
\u2022
Planning and maintaining shift roster.
\u2022
Daily/ Weekly Monthly Report Submission
\u2022
Generate Report from Service Desk for Open Issues/Outages Report and discuss issues for
services improvement.
\u2022
Discuss daily issues, Tickets with Engg. And System Administrator to reduce repeated issues.
\u2022
Following the service level agreement given by IBM Daksh Business process Pvt ltd.
o
July, 2003 to March 2004

Worked as Technical Support Executive in High Performance Computers (Amritsar) the main responsibility is to discuss to the new clients about their requirements of the System, Providing Technical support at the client end and also in the Sales Promotion of the company.

\ue000Providing AMC.
\ue000Online Support to the Customer
Projects
Engineering Project.
\ue000PC-to-PC Wireless communication Using Blue Tooth Technology. (Frequency Hopping
Technique.)
Diploma Project
\ue000 Design analysis & implementation of intercom (Duplex Communication)
Technical skills
\u2022
Networking concepts to the Desktop Level, Configuration of LAN and Fault finding in the network.
\u2022
Operating System: Win 98, Win2000, XP.
\u2022
Mailing Systems:--Lotus Domino 6.5, Exchange 2000
Hobbies & Achievements
\u2022
Traveling, Accessing Internet, Making New Friends.
\u2022
Winner of cricket and table tennis at college level
\u2022
Active participation in cultural and social programs.
Strengths
\u2022
Positive Attitude.
\u2022
Excellent communication and organizing skills.
\u2022
Hard worker in a challenging environment & attitude for teamwork and team building.
\u2022
Good Management skills.
Personal Details
Date of Birth:

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