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Published by: aziz_faryaz on Dec 03, 2009
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Dr Gordon Coates
A free e-book fromwww.wanterfall.com
Creative Commons Copyright 2009 by Dr Gordon Coates
This work is distributed under the Creative Commons Attribution-Noncommercial-Share Alike licence, the Commons Deed of which isparaphrased below.You are free:to Share
to copy, distribute and transmit the work to Remix
to adapt the work Under the following conditions:Attribution: You must attribute the work in the manner specified* bythe author or licensor (but not in any way that suggests that theyendorse you or your use of the work).Noncommercial: You may not use this work for commercial purposes.Share Alike: If you alter, transform, or build upon this work, you maydistribute the resulting work only under the same or similar licence tothis one.For any reuse or distribution, you must make clear to others the licenceterms of this work.Any of the above conditions can be waived if you get permission fromthe copyright holder.Nothing in this licence impairs or restricts the author's moral rights.Your fair dealing and other rights are in no way affected by the above.
This Commons Deed is not a licence. It is simply a handy reference forunderstanding the Legal Code (the full licence) which is available athttp://creativecommons.org
Coates, G.T. 2009. Notes on Communication: A few thoughts about the way weinteract with the people we meet. Free e-book fromwww.wanterfall.com
Why bother to read a book about something so obvious androutine as communication? Perhaps because, obvious or not,communication is one of the most important things we ever do.It is the interpersonal equivalent of breathing. Just as thephysical life of any individual depends on breathing, theinteractive life of any number of people, from a couple to acountry, depends on communication.Another way in which communication is like breathing is thatwe often take it for granted. Indeed, we ignore some aspectsalmost completely. In the case of breathing, that only matters inspecial circumstances. Most of the time, we breathe fairly wellwithout thinking about it. However, when it comes tocommunication, it is best not to leave too much to chance.To ignore some aspects of communication is to wearinterpersonal blinkers. Blinkers allow you to see ahead, butthere is a very real risk of bumping into
or even falling off 
 unnoticed things which are right beside you. Especially(though by no means only) if you work with people, suchhaphazard interpersonal navigation is simply not good enough.No prior knowledge about communication is assumed in thislittle book, and the emphasis is on the practical things which Ihave found most helpful during my medical career. As a result,many aspects of communication are not addressed at all. Thosethat are included are discussed from a personal perspective, butI have not proposed any entirely new theories or methods.Despite their brevity, I think these notes provide a basicunderstanding of the principles and practices which enablegood communication. I therefore hope that readers will findthem not only interesting, but also of practical value.

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