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zero_tol_guide

zero_tol_guide

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Published by: api-3770073 on Dec 03, 2009
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ZeroTolerance
Response to violence
in the NSW Health workplace
Policy and Framework
Guidelines
NSW DEPARTMENT OF HEALTH
73 Miller Street
NORTH SYDNEY NSW 2060

Tel. (02) 9391 9000
Fax. (02) 9391 9101
TTY. (02) 9391 9900

www.health.nsw.gov.au

This work is copyright. It may be reproduced in whole or in part for study
training purposes subject to the inclusion of an acknowledgement
of the source. It may not be reproduced for commercial usage or sale.
Reproduction for purposes other than those indicated above, requires
written permission from the NSW Department of Health.

\u00a9 NSW Department of Health 2003
SHPN (CMH) 030002
ISBN 0 7347 35111

For further copies of this document please contact:
Better Health Centre \u2013 Publications Warehouse
Locked Mail Bag 5003 Gladesville 2111

Further copies of this document can be downloaded
from the NSW Health website:
www.health.nsw.gov.au
July 2003
NSW Health
Zero tolerance : response to violence in the NSW Health workplace\u2013Policy and Framework Guidelines
i
1. About this document........................................................ 1

1.1 Zero tolerance............................................................ 1 1.2 Responsibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.3 Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.4 Updates and feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.5 Related policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.6 Additional references. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2. Introduction.................................................................3

2.1 Purpose and scope of document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2 Acknowledgment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.3 Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3. Policy framework............................................................7

3.1 Violence in the health workplace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.1.1 The social context. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.1.2 Counting the cost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.2 Policy statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.3 Creating a zero tolerance culture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3.3.1 Management commitment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3.3.2 Workplace bullying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3.3.3 Accountability and responsibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3.3.4 Zero tolerance key messages to staff and managers. . . . . . . . . . . . . . . . . . 9 3.3.5 Zero tolerance communication strategies.......................... 10

4. Legislative environment....................................................11

4.1 Occupational health and safety legislation.................................. 11 4.2 Workers compensation legislation.......................................... 12 4.3 Mental Health Act 1990.................................................. 12 4.4 Anti-Discrimination Act 1977............................................13 4.5 Privacy and Personal Information Protection Act 1998.................... 13 4.6 The Crimes Act 1900.................................................... 13 4.7 Other relevant legislation.................................................. 13

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