communication skill part 2 Dr Abdulsalam Saif Ibrahim ( alkhor Hospital)

communication Skill part 2
Dr Abdulsalam Saif Ibrahim
Consultant Pulmonary and ICU
( Alkhor Hospital)

\u2022Initiating the Session

establishing initial rapport( great pt warmly and be name)

identifying the reasons for the patient\u2019s attendance

\u2022Gathering Information

exploration of problems Understanding the patient\u2019s

perspective \u2026\u2026 providing structure to the consultation

\u2022Building the Relationship

developing rapport( active listening, detect & respond to

emotional issues\u2026\u2026\u2026\u2026involving the patient

\u2022Explanation and Planning

providing the correct amount and type of information
aiding accurate recall and understanding
achieving a shared understanding: incorporating the pts

perspective
planning: shared decision making
options in explanation and planning

if discussing opinion and significance of problems
if negotiating mutual plan of action
if discussing investigations and procedures

\u2022Closing the session

Negotiating a management plan

Ascertain expectations

\u2022What does patient know?

\u2022What does patient want? Investigation? Management? Outcomes?

Advise on options

\u2022Elicit patient's preferences

Develop a plan

\u2022Involve patient
\u2022Tailor preferred option to patient's needs and situation
\u2022"Think family"

Check understanding

\u2022Ensure that patient is clear about plan

\u2022Consider a written summary

Advise on contingency management

\u2022hat should patient do if things do not go according to plan?

\u2022Agree arrangements for follow up and review

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