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b y N ir m a ly a K u m a r
8 6
H A R V A R D
B U S IN E S S R E V IE W
K eep a C ustom er
S m a rt c o m p a n ie s
re g u la rly ra tio n a liz e
b ra n d
p o rtfo lio s
to m ax im ize p ro fits.
If y o u d o t h e j o b
w ell,you can serve
c u s to m e rs b e tte r a t
th e sam e tim e.
I
NTH E
1 9 3 0 s , N e il M c E lro y w a s a r o o k ie m a n a g e r w h o
supervised the advertising for C am ay soap at P rocter&

G am ble.T he consum er products giant ignored C am ay b u t la v ish e d m o n e y a n d a tte n tio n o n its fla g sh ip p ro d u c t, Iv o ry . N a tu ra lly , Iv o ry sta y e d th e le a d e r w h ile C a m a y s tru g - g le d fo r s u rv iv a l. D is m a y e d , M c E lro y d ra fte d

a th re e -p a g e
in te rn a l m e m o in M ay1 9 3 1 . H e a rg u e d th a t P & G
s h o u ld
sw itch to a brand-based

m anagem ent system . O nly then w o u ld e a c h o fi t s b ra n d s h a v e a d e d ic a te d b u d g e t a n d m a n - agerial team

and a fair shot at success in the m arketplace.
M cElroy
rose to
h e a d
P& G
in 1 9 4 8 , a n d
h is

m em o b e c a m e th e b a sis o n w h ic h m o s t c o rp o ra tio n s , in c lu d in g P& G , have m anaged

brands ever since. In

it, M cE lroy p o s ite d th a t th e c o m p a n y 's b ra n d s w o u ld fig h t w ith e a c h other for both resources and m arket share. Each "brand m a n 's "o b je c tiv e w o u ld b e to e n s u re th a t h is b ra n d b e - cam e a w inner even if that happened

at the expense of
th e
business's other brands. However, M cElroy did
n o t
carry the argum ent to its logical end. T he m em o stopped
s h o rt o f a rtic u la tin g
w h a t c o m p a n ie s s h o u ld
d o
w ith
losing brands.

Seven-plus decades have gone by since M cElroy w rote h is fa m o u s m e m o , b u t b ra n d k illin g h a s re m a in e d a n u n - w ritte n

c h a p te r
i n
th e
m a rk e te r's
h a n d b o o k
a n d
a n
u n d e r u s e d
to o l in th e
m arketer's arsenal. Com panies
s p e n d
vast sum s of m oney
a n d
tim e
la u n c h in g
n e w
brands, leveraging
e x is tin g o n e s , a n d
a c q u irin g
r i v a l s .
T h e y
c r e a te lin e e x te n s io n s a n d
b ra n d

extensions, not to m ention channel extensions and subbrands, to cater to th e g ro w in g n u m b e r o f n ic h e s e g m e n ts in e v e ry m a rk e t, a n d

th e y
fa s h io n
c o m p le x
m u ltib ra n d
strategies to

a t- tract custom ers. Surprisingly, m ost businesses do not ex- a m in e th e ir b ra n d p o rtfo lio s fro m

tim e to tim e to ch eck
if th e y m ig h t b e s e llin g to o m a n y b ra n d s , id e n tify
w eak
o n e s ,a n d k ill u n p ro fita b le o n e s .They tend to ignore loss-
m a k in g
b ra n d s ra th e r th a n
m e rg e th e m
w ith
h e a lth y
b ra n d s, sell th e m
off, or drop them . C onsequently, m ost
p o rtfo lio s
h a v e
b e c o m e c h o c k a b lo c k
w ith
loss-m aking
a n d m a rg in a lly p ro fita b le b ra n d s .
M o re o v e r, th e su rp risin g tru thi s th a t m o st b ra n d s d o n 't
m ake m oney forcom panies. M y research show s th at, year
D ECEM BER
2 0 0 3
after year, businesses earn
alm o st all th e ir profits ft-om

a sm all num ber of brands - sm aller than even the 80/20 rule of thum b suggests.In reality, m any corporations gen- erate8 0 % to 90%

o f th e ir p ro fits fro m
few er than2 0 % of
t h e b ra n d s th e ys e ll, w h ile th e y lo se m o n e y o r b a re ly b re a k
e v e n o n m a n y o f th e o th e r b ra n d s in th e ir p o rtfo lio s. T ak e
8 7
K ill a B r a n d , K e e p
a C u s to m e r
th e cases o f fo u r tra n s n a tio n a l c o rp o ra tio n s w h o se b ra n d
p o rtfo lio s I a n a ly z e d :

D ia g e o , th e w o rld 's la rg e s t s p irits c o m p a n y , so ld 35 brands of liquor in som e 170 countries in1 9 9 9 . Just eight o f th o s e b r a n d s - B a ile y s liq u e u r, C a p ta in

M organ

rum , C u e rv o te q u ila , S m irn o ff v o d k a , T a n q u e ra y g in , G u in n e s s stout, and J&B and Johnnie W alker whiskeys-provided the com pany w ith m ore than5 0 % of its sales and7 0 % of its profits.

N estl^ m arketed m ore than8 ,0 0 0 brands in 190 coun-
trie s in 1 9 9 6 . A ro u n d 55 o f th e m

w ere global brands, 140- odd w ere regional brands, and the rem aining7 ,8 0 0 or so w e r e lo c a lb ra n d s . T h e h u lk o f t h e c o m p a n y 's p ro fits c a m e fro m

a r o u n d 2 (.x ) b r a n d s , o r2 .5 % o f t h e p o r t f o l i o .

P ro c te r & G a m b le h a d a p o rtfo lio o f o v e r 2 5 0 b ra n d s th a t it so ld in m o re th a n i6 o c o u n trie s . Y et th e c o m p a n y 's ten biggest brands-w hich

in c lu d e P a m p e rs d ia p e rs , T id e detergent, and Bounty paper products-accounted for5 0 % of the com pany's sales, m ore than 50% of its profits, and

6 6 %o f its s a le s g r o w th b e tw e e n 1 9 9 2 a n d 2 (.x )2 .
U n ile v e r h a d 1 ,6 0 0 b r a n d s in its p o rtfo lio in1 9 9 9 , w h e n
it did business in som e 150 countries. M ore than9 i^ > % of its
p ro fits c a m e fro m
4O<i brands. M ost of the other
1 ,2 0 0
b ra n d s m a d e lo sse s o r, a t b e s t, m a rg in a l p ro fits.

T h e im p lic a tio n s a re in e s c a p a b le . C o m p a n ie s c a n b o o s t p ro fits b y d e le tin g lo ss-m a k in g b ra n d s . W h a t's m o re , e v e n th o u g h

revenues m ay fall in the process, brand
d e le tio n
w ill p r o v id e a s h o t in t h e a r m
fo r a n a d d itio n a l re a s o n .
d e a t h . T h e y 'r e
w rong. W hen
com panies drop
b ra n d s
c lu m s ily , th e y
a n ta g o n iz e
c u s to m e rs , p a rtic u la rly

lo y a l o n e s .In fact, m ost attem p ts at b ran d d eletio n fail; several s tu d ie s sh o w th a t a fte r c o m p a n ie s c lu b b e d to g e th e r sev - e ra l b ra n d s o r s w itc h e d fro m

s e llin g lo c a l b r a n d s t o g lo b a l
or regional brands, they were
able to m aintain
m arket
s h a r e
less than
50% of th e tim e . S im ilarly, w h en
firm s
m erged tw o brands, the m arket share of the new
b ra n d
s ta y e d b e lo w
the com bined
m arket share of the deleted
brands in seven out of eight cases.
If a q u ic k b a c k -o f-th e -e n v e io p e
c a lc u la tio n

s u g g e s ts th a t y o u m a y h a v e to o m a n y lo ss-m a k in g o r m a rg in a lly p ro fita b le b ra n d s , y o u w ill h a v e to p ru n e y o u r p o rtfo lio (see the sidebar "Q uick Test: D o You H ave Too

M any

B rands?").Your first priority will be to get m anagers at all levels of the organization to back you because brand dele- tion is a traum atic process.Brand and country m anagers, w hose careers are w rapped up in their brands, never take easily to the idea.C ustom ers and channel partners defend even inconsequential and loss-m aking brands.There will alw ays be pressure from

senior executives to retain brands fo r s e n tim e n ta l o r h is to ric a l re a s o n s . In d e e d , b ra n d ra tio - n a liz a tio n p ro g ra m s h a v e o fte n b e c o m e so b o g g e d d o w n b y p o litic s a n d tu rf b a ttle s th a t m a n y c o m p a n ie s a re p a r- alyzed by the m ere prospect.

It doesn't have to be that w ay. O ver the last ten years, I h a v e s tu d ie d th e b ra n d ra tio n a liz a tio n p ro g ra m s a t m o re th a n a d o z e n c o m p a n ie s in th e U n ite d S ta te s a n d E u ro p e ,

The surprising truth is that m ost brands don't make money.
M a n y c o rp o ra tio n s d o n 't re a liz e th a t w h e n th e y slo t sev -
e ra l b ra n d s in to th e
same category, they
in c u r b id d e n
c o s ts
b e c a u s e
m u ltib ra n d
s tra te g ie s
s u f f e r
fro m
d is -

e c o n o m ie s o fs c a l e . N a tu ra lly , th o s e h id d e n c o s ts d e c lin e w hen com panies reduce the num ber of brands they sell. In fact, som e businesses have im proved perform ance

b y

d e le tin g n o t ju s t lo s s -m a k in g b ra n d s b u t a ls o d e c lin in g , w e a k , a n d m a rg in a lly p ro fita b le b ra n d s . T h e y 'v e u s e d th e resources they've freed

to m a k e th e ir re m a in in g b ra n d s
b e tte r a n d
m ore

a ttra c tiv e t o c u s to m e rs . T h u s , k illin g brands m ay som etim es be the best w ay for com panies to serve both custom ers and shareholders.

W h y h a v e n 't m o s t c o m p a n ie s p u t s y s te m a tic
b ra n d -
d e le tio n
processes in place?
M ain ly
b e c a u s e
e x e c u tiv e s
believe iti s easy to erase brands; they have only to stop in-
v e s tin g in a b r a n d , th e y a s s u m e , a n d it w ill d ie a n a t u r a l

in c lu d in g A k z o N o b e l, E le c tro lu x , S a raL ee, U n ile v e r, a n d V odafone. T he best com panies use a sim ple four-step pro- cess to o p tim iz e tb e ir b ra n d p o rtfo lio s, w h ic h

I w ill de-
s c rib e in t h e fo llo w in g p a g e s . I w ill a ls o s h o w
h o w
com -
p a n ie s lik e U n ile v e r a n d E le c tro lu x w e re a b le t o in c re a s e
b o th p ro fits a n d s a le s b y m e th o d ic a lly k illin g b r a n d s .
M a k in g th e C ase
S m a rt C E O s b e g in th e ra tio n a liz a tio n p ro c e ss b y o rc h e s -
tra tin g

g ro u p s o f s e n io r e x e c u tiv e s in J o in t a u d its o f th e b ra n d p o rtfo lio . S u c h a u d its a re u se fu l b e c a u s e m o s t e x e c u tiv e s d o n o t k n o w

w h ic h
brands m ake m oney
o r
h o w m a n y b ra n d s a re u n p ro fita b le .T o c a lc u la te th ep ro f-
ita b ility
of each
b r a n d , firm s m u s t a llo c a te
fix e d
a n d
shared costs to them . T hat is often
a c o m p lic a te d
ta s k
N irm a ly a
K u m a ri s ap r o f e s s o r o f m a r k e tin g a t IM D inL a u s a n n e ,S w itz e r la n d , a n d th e London Business S c h o o l, w h e r e h ei s
a ls o th e d ir e c to r o f th eC entre fo r M a r k e tin g a n dc o d ir e c to r o f th e A d ity a
V B iria IndiaC entre. H e has w ritten tw o H B R
a r tic le s ," P r o jits in th e P ie o f th e B e h o ld e r " (w ith D a n ie l C orsten, M a y 2 0 0 3 ) a n d " T h eP ow er o fT ru st in M a n u fa c tu r e r -
R e ta ile r R elationships"(N ovem ber-D ecem ber, 1 9 9 6 ).H e is a ls oth e a u th o r (if M a rk e tin g a s S tra te g y : T h e C E O 's A g e n d a fo r
D riv in g G ro w th a n dIn n o w a iio n ,fo r th c o m in g fr o m
H arvard Busir^ess SchoolP ress.
H A R V A R D
B U S IN E S S R E V IE W
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