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BERNIE’S STUDENTBERNIE’S STUDENTCAFETERIACAFETERIA
Group 7 Section CRahul Pasbola 137Rajiv Sawhney 138Rakesh Das 139Ratika Kapoor 140
BRM CASE STUDY
 
Introduction
Bernie’s Student Cafeteria was a 24-hour cafeteria on the central campus of Southwest University.
It served high quality food at lowerprices for students and faculty.
After one year, the president of the SUfood services James Burnett conducteda study/survey to find out student’sopinions about the cafeteria.
 
Why the survey was carriedout ?
 The university was in dire need of office space.
 The student awareness of Bernie’s.
 The student use of the 24 hourcafeteria.
 The overall student satisfaction withBernie’s.
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