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BERNIE’S STUDENTBERNIE’S STUDENTCAFETERIACAFETERIA
Group 7 Section CRahul Pasbola 137Rajiv Sawhney 138Rakesh Das 139Ratika Kapoor 140
BRM CASE STUDY
 
Introduction
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Bernie’s Student Cafeteria was a 24-hour cafeteria on the central campus of Southwest University.
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It served high quality food at lowerprices for students and faculty.
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After one year, the president of the SUfood services James Burnett conducteda study/survey to find out student’sopinions about the cafeteria.
 
Why the survey was carriedout ?
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 The university was in dire need of office space.
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 The student awareness of Bernie’s.
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 The student use of the 24 hourcafeteria.
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 The overall student satisfaction withBernie’s.
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